I think they are staying with friends or family. They are not having to pay any rent. It

Hi, I'm new to this forum and would welcome any advice. I'm trying to find some information on behalf of my neighbours. They are both in their late 60s and had building insurance with Abbey National (Santander) for over 30 years. When they came to make a claim, it was not easy. The loss adjusters were Cunningham Lindsey who were not competent or helpful. After much argument they placed my neighbours in alternative accomodation for two months and then told them to go back to their home claiming it was habitable. My neighbours complained directly to the CEO of Santander. He did not even bother to acknowledge their reply. It turns out that Santander have nothing to do with the administration of the policies they sell. That is the job of Aviva. Aviva asked a Cunningham LIndsey surveyor to visit the property. He declared it uninhabitable. Aviva have now offered my neighbours a food allowance (£10/day) and a disturbance allowance (£5/day). I've tried to find out whether these are the sort of rates that are offered by insurance companies to their customers. I've heard from others that some insurance companies offer much more in terms of food allowance. Does anyone know how much insurance companies offer by way of a daily food allowance and a daily disturbance allowance?