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boomtan

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Everything posted by boomtan

  1. Cheers for the advice, I did exactly what you said but they responded with 'If you want to take legal advice then its up to you'. No dialogue, No compromise, No nothing. They have currently got my tap and my money and don't seem to give a hoot. You can tell that they bank on people not going to the trouble or expense of taking it further. At the very worst it could be called theft and at the very least its a bad 'company' with a money grabbing attitude and appalling customer service. Come to think of it, I wonder even if they are a real business and whether they are paying taxes as they lied about their location and they are obviously operating out of their own back bedroom.
  2. Thank you all for your kind and useful advice, I have filed a complaint against nicetap with Trading Standards. I would advise anyone who is thinking of buying from not-so-nicetat to not to do so unless they want to risk a similar experience. For info I noticed that they had negative reviews on judgespot but their reviews have now been suspended as nicetat had been stuffing the reviews with their own fake 5 star reviews to push up their rating - very trustworthy. You may still be able to read fragments in a Google search if you hit the cache button.
  3. Thanks for you quick reply. Yes, it was an online sale. I was asking for advice to see if anyone thought that they were doing something against the law before I decided whether or not to take it further. If anyone can confirm that then I will be better prepared. Thanks. Per Bradford News Per Keighley News
  4. The ingredient that was banned was ammonium sulphamate but it also has a second use as a compost maker accelerator and it is still available for this use if you know where to look. Just don't spill it on your weeds on the way to the compost heap - no matter how effective it is!
  5. Hi, I was wondering if I could get some advice. I order a monobloc tap from nicetap for a replacement kitchen I was having put in. When my kitchen fit was complete the sink was the last thing to go in and I found that the tap leaked internally from the selector valve when switch on. I tried to call nicetap but they never answered the phone, after a couple of days of trying I sent an email to describe my issue. I received a reply saying that since the '7day refund' period had elapsed I could not get a refund only a repair. I told them that I'd been trying to contact them by phone within the period but they never answered, they said that it did not matter as the email was the first confirmed contact. I did not want a repair as I had to buy a replacement tap in the meantime and it would be useless, also I was motivated by the fact that the quality of the item was poor (wobbly and cheap metal) and I didn't want another. In the end the only thing they would do is swap it for another item. I thought that I could at least get something back by selling it on I sent the tap back to their shop address on the High St in Keighley, Bradford. but it came back to me with an 'unknown address' sticker. I figured this to be a fake address to make the trader look more trustworthy. I contacted them again and was told that I had to send the item to their ‘warehouse’ (they could have told me that the first time!) and they gave me another address which looked residential to me. This time they received the item but sent an email with pictures attached that stated that the item was not in pristine condition and they would not accept it, even though it looked fine to me when I sent it. I figured that I was wasting my time with them and told them to just get it repaired for me. At which point they pointed to their T&Cs where it states that I am liable for the £20 cost to send it back to the factory. That does not sound right to me as I thought I had fulfilled my side of things. Is it legal for them to treat me like this and ask for more money?
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