Hiya, Yeah Norton are very good at that, and trying to fob you off. My case is now with the ombudsman and I have a specific adivsor dealing with it but to be honest I dont hold much hope as they have had my case since last july..and no further forward Hope you have more luck than I have had

Hi Emma, Still on the roundabout, Norton don't want to take anything to do with it but I am now dealing with the operations manager as even the complaints dept are arrogant git s:evil:. Is you loan with Endeavour. We got the FSA involved and norton would pass on the underwriters information. So well and truely at a stalemate which is really frustrating. Would welcome anyones help or advice on this. Thanks x

Thanks for your reply dj. You dont happen to have their number to hand do you? Ta Scottishbyrd

Hi guys, I'm a newbie to the forum, so hope that I am posting in the rite place. Read lots and lots of posts and decided to take the bull by the horns and try to reclaim PPI from a loan that my husband and I took out from Norton finance in APril 2004, the ppi was worth around £1880. I sent the letter ( used a template from a post on here on 13 july 2010) and recieved a reply on 17 july 2010 which was: Dear Mr & Mrs Re: Complaint regarding PayMent Protection Insurance We thank you for your recent correspondence dated 13 july 2010 received in this office today 16 july 2010 in respect of the above. We would advise that the only loan we can trace for you is a loan that you took out in April 2004. Therefore because the sale took place in April 2004 and we have received the complaint/claim more than six years after the sale, the complaint/claim is outside the time limits for referral to the Financial Ombudsman Service. We may therefore regect the complaint/claim without considering its mertis in accordance with the DISP 1.6.2 R of the FSA rules and the Limitation act 1980. Furthermore at the time of the sale Norton Finance UK Limited were not regulated by the Financial Services Authority as an insurance intermediary and was not a member of the General Insurance Standards Council. Therefore the Financial Ombudsman Service May not consider your complaint/claim as it would fall outside their jurisdiction. However the ombudsmand may waive the time limits in exceptional circumstances. I appreciate this may not be the response you wanted by would advise you this is our final response. Yours faithfully Group compliance officer First on reading the letter I thought, ohhh well, then when I read it again, especially when they quoted "We may therefore reject the complaint without considering its merits in accordance with DISP 1.6.2 of the FSA rules and limitation act" and then on the next line say they werent regulated by the fsa so how can they quote their rules and limitations? I am new to this, and would value anybody feedback or advice, as I think that letter was a fob off. Many Thanks for listening Scottishbyrd