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  1. It's much worse than fingerprints, It's like bubble marks underneath the screen. Their policies state:- If you bring back an item within 48 hours you can exchange the item. I know they don't give refunds.
  2. But why would they need to "TEST" the item, It isn't as described condition wise, It's nothing to do with the working of the phone, I know about this company, I'll take it back to the shop and they will either refuse a refund or try and make me do an exchange or offer a credit note, I've seen their policies.
  3. Because i've been told what they are like in there and didn't want loads of hassle and to be fobbed off so i wanted assurances from Head Office first before taking it back into the shop which i think is fair enough, I emailed them within 24 hours of purchasing it.
  4. I bought a mobile phone from CEX (Complete Entertainment Xchange) 2 and a half weeks ago, It was a Vodafone A Grade which is described as being in as new/mint condition. I had a quick look at the phone instore but it was covered in fingerprints, I bought it but when i got home on wiped the fingerprints off i noticed loads of marks on the screen that look like they are under the screen, It was nowhere near in mint condition. I emailed them the next day and sent several other emails, Most of them were not answered and the ones that were wasn't satisfactory. I decided to send them a letter via recorded delivery and i have only just received a response today via email saying:- "I would like to thank you for your recent letter, and I would like to apologise for the delay in response. We contacted the store in regards to the course of action we will take, and they have stated that if you can return to the store with the item and receipt, they will test the item. Should they be able to confirm what you have stated, they will be able to offer a refund. I apologise again for this issue, and the delay in response, Kindest regards". I'm not happy with that response, Where should i go from here. Thanks.
  5. You can view more details about it here:- http://www.cashgenerator.co.uk/services/spread-the-cost
  6. I bought it from Cash Generator, I only got a receipt and never signed an agreement but the agreement was to pay a 20% desposit which was £60 and then pay £20 per week for 12 weeks.
  7. I paid a 20% deposit for an item 3 days ago and the agreement was to pay £20 a week for 12 weeks. Apparently i can't change my mind and have my deposit refunded, Is this correct?
  8. Today i put a 20% deposit on an Iphone 3G in Cash Generator and the agreement is to pay £20 a week for 12 weeks. I thought the phone was an Iphone 3GS as i was told it was but after looking on the internet i have discovered that it is an Iphone 3G and not a Iphone 3GS as the phone i have bought is a 8GB model and the 3GS is only available in 16GB & 32GB. I know they said the refund is non-refundable but can i get a refund? Thanks.
  9. A few weeks ago i booked a food order from ASDA and they never turned up, I emailed them a few times and they said that no money was taken and that no money would be taken from my account as they failed to deliver the goods, They claimed they had knocked on the door but the order was scheduled for between 12pm-2pm and i waited in all day for them. Yesterday they took the money out of my account and they have made my bank account go into minus as well. I am furious, They should pay the money back and more because it has made my account a right mess. What would be your advice on this? Thanks.
  10. I'd like someone to answer the following question, Am i being harrassed? I do feel it's untenable to stay here but i am sort of trapped
  11. Ok i will be getting onto it straight away, I presume i report the landlord to Environmental Health if it isn't done within 7 days?
  12. Yes, your right, it is very important and i refuse to use the gas again until it has been checked and i hope my landlord will do the right thing and get it sorted but how long do i give them to sort it? I'm just thinking about how i should word my email.
  13. Ok, I don't have close family here and if i was evicted i hope i may be re-housed but i wouldn't bank on it.
  14. I understand that my Landlord wouldn't be able to evict me under section 21? Because as far as aware my deposit was not protected, this is another issue i need sorting out.
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