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pipsi

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  1. We have recently returned from what was a guaranteed no obligation trip with no pressure to buy. We were originally contacted a year ago and thought it was not all it was made to be. So we made no bookings and discarded the information pack we went to collect from London. I recieved a phone call about 5 weeks ago and told we would be placed in a super apartment and to check the website pictures for details and we'd not be disappointed. I was guaranteed no pressure in selling and no obligation to buy. At the presentation the hard sell began. I refused to make a purchase there and then and said i wanted 24 hurs at least to think about it. We were there from 9.45am until 4.30pm and were only allowed to leave oncei'd signed on the dotted line. The Rep followed us into the toilets and escorted out back to the room insisting it would be only a few more minutes. She mocked my husband for being quiet and falling asleep. He is a diabetic and she couldn't understand that we were not making an excuse when we said we needed to leave. At no point did they offer a break or food and he was in a poor state. Only when my daughter complained that we'd been there for 6 hours they brought out sandwiches. I said several times that we were not interested and not impulse buyers but they were not listening. To get evidence of their hard sell I agreed to buy the trial offer and only then were we allowed to leave. Each time I said no, more reps came to push the sale. My husband is insulin dependant and my daughter in on opiods for a serious medical condition. This was supposed to be a pressure free presentation and we went with an open mind. But their refusal to allow us to leave was unbeleivable. I have their letter with the date of the invitation and a reciept of my deposit with a time printed. The duration is well beyond the time a diabetic should be without food. Both my husband and daughter both suffered great discofort as a result of their persistance. The letter clearly stated that my husband was required to be there and had we known we would be therefor almost 6 hours, i would have packed a few meals and taken the necessary medication. Their inconsiderate behaviour was totally unwarranted and extemely cruel. My husband was in no fit state to walk out and we were at least 2 kilometers away from our accomodation. It was not safe for me to insist we walk out of this room into the blazing sun as I would have been causing my family further distress and serious ill health. I insisted on some sandwiches which came once i'd signed up and given them my payment card. I know my rights financially and therfore escaped the contract and cancelled all payments however, i am furious at their inhumane treatment which was not only cruel but very dangerous. Is there anything i can do to get my money back on the complete trip as this is not what i signed up to. This was a trip out there only as they insisted there was no hard sell or pressure. I would welcome any advise. Many thanks.
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