I agree they are rubbish When I attended my consultation and was asked why I was thinking about laser treatment and I told them that I do not want to wear glasses any more- also said that I had considered it before but as I have astigmatisms any correction meant that I would still have to wear glasses. Was told (and this was also from the promo material sent) that you could correct the astigmatisms and that I would not have to wear glasses. So I paid the money and went ahead. I already had my WHICH report so asked all the right questions and got the right answers!!!! Now after having contacted them a week after and still not being able to read - I am told that as I went in to have my long distance corrected (!!!!!) that is what they did - I told them that at the consultation I was promised 20/20 vision and to me that means not having to wear glasses at all. Having my distance vision (which really was not the problem with me as the reading side is) was POINTLESS and money wasted as I will Still have to wear glasses. What person has a correction that does not meet the needs- I cannot go shopping or anything as I will still have to wear glasses as I cannot read anything !!!!! I work in an office so there was no point in distance correction I need to be able to read and wanted to without glasses !!! I walked out of the Norwich store in anger and distress this is not what I was promised. I have complained to them but Campbell Provan, Customer Care Manager care not and appears not to give a damn as they have got my money !!!