update lee from vodafone called he said coz i used few handsets befor useing the n900 then my inusrane is void what i think is just one way of getting out of it but anyway the have given me the pac code i will be moveing on;) just to say thxs to the gourp for all your help thx

thx for your reply m8 i phoned them they said they cannot give me a replacement handset but i can cancel my contract if i want to. Or i should renew my contract for 18 months its only then i can get a handset the even sent me the pac code for it so what does it tel me that is why I phoned Trading Standards for help then LEE from vodafone replyed and said to give him 24 hrs m8 lates see what he can do for me

thx i hope you can do something i just phoned tradeingstands ref 3077365 the have asked me to go to the office to see what the can do for me but i will wait fo your reply befor i go to ther office

you did not get back to me did u check?

I do have the contract copy and looking at my bills now i have been billed for insurance in 2 to 3 bills and then it has been stopped. As i pay by direct debit i dont look at the bills. According to the copy of contract i have it has been clearly stated that if i dont cancel within 14 days it will automaically carry on. Suprisingly they billed me for 2 to 3 months and stopped and now they are blaming changes in price plan

EMAIL FROM VODA: We have received your email of complaint , please call us direct on 08704 500 005 for a resolution. Kind Regards Customer Relations new update REF 217551970 i phoned them they said they cannot give me a replacement handset but i can cancel my contract if i want to. Or i should renew my contract for 18 months its only then i can get a handset, this is not fair as they have made the mistake they will not admit to it but if its the customer who has made a mistake then they want us to pay for it. They are behaving in such a manner despite being with them for 8 years Can someone help in what to do next.

when I took out the contract I had insurance and was given 14 days to cancel if I wanted to, I did not cancel it vodfone staff told me it was cancelled 3 months after my contract had started the dont know why

I do have a proof a copy the send when i renewd my contract i have even posted them the copy m8 thx for your reply m8

I have already emailed them and spoken to them. They want me to take out a new 18 month contract with them just to get a replacement handset which i dont see why i should take a new contract for someone elses mistake in cancelling my insurance. The only other thing they offered was a cheap 6303 worth £20 when i had an N900. I am putting this up for everyone to see what happens when Vodafone get it wrong-they dont want to admit their mistake. But If we get it wrong then we have have to pay for it.

This is the letter i wrote to Vodafone on 29/6/10: My phone got damaged on the weekend when I was crossing the road it fell out of my pocket and was run over by a car and was completely broken in pieces, where the only thing i could salvage was the sim card. When I phoned Vodafone I was told that I did not have insurance but when I took out the contract I had insurance and was given 14 days to cancel if I wanted to, I did not cancel it. Your member of staff told me it was cancelled 3 months after my contract had started. Can you please explain why my insurance was cancelled and I was not notified. And I had not cancelled it either. I have attached a copy of my contract highlighting that I am supposed to have insurance. I had insurance for my phone but because of someone in your company cancelling it this has left me with no phone insurance and no phone because of your mistake. E.g. If I had lost my phone and someone used I would have to pay from my pocket because of someone in your company cancelling my insurance without my permission. I would therefore like a handset to use till my current contract runs out as this was not my fault and now I have been left with no phone. And now I have to borrow someone’s phone just to get by. I hope that someone can contact me with regards to this matter and can resolve it as soon as possible. I am very disappointed with the way this matter has been handled. I look forward to hearing from you soon. Yours Sincerely VODAFONE REPLY I received an email asking me to call them. I called them and instead of giving me a replacement handset , they are asking me to renew my contract for another 18 mnonths which i dont see why when it is someone from their end who has made the mistake. PLease can someone help i dont know what i should do.