Just wonded if anybody could help me, i have book 2 rooms in a hotel at Blackpool for this Sunday till Monday for for 1 nights stay. Unfortunatley i have not to cancel the booking because 1 of the guests has been rushed into hospital and as a carido surgery, so now we will not be going to Blackpool, and i have phone the hotel to cancel the booking and asked could i get a full refunded of £85, they say a non-refundable deposit cannot be refunded on a 1 night stay. 1) I Paid the full amount of £85 over the internet, not a deposit. 2) In the Booking terms it does not state about the 1 night state, only states that have to cancel the booking within 48 hours of arrival time, nothing towards how long you stay. Please can anybody advice us if we can get a full refund. I have enclosed the Booking Papers with booking terms. Thank You Julie Brennan:mad: Your reservation and payment have been confirmed. Please print this email for your records. To make any changes to your booking, including cancellations, please contact Golden Beach Hotel directly. Your Details Name Mrs Brennan Address Home Phone + () Email [email protected] Booking With Name Golden Beach Hotel Address 565-567 New South Promenade Blackpool Lancashire FY4 1NF UNITED KINGDOM Telephone +44 (1253) 345964 Email [email protected] Booking Details Booking Dates / Times Product Description Adults Child Concession Amount Sun 04/Jul/10 (14:00) - Mon 05/Jul/10 (11:00) Family Ensuite - 4 person 2 1 0 £45.00 Sun 04/Jul/10 (14:00) - Mon 05/Jul/10 (11:00) Double Ensuite 1 1 0 £40.00 Total: £85.00 Amount paid: £85.00 Balance Due on Arrival: £0.00 Product Information Family Ensuite - 4 person : Family ensuite room with color Tv and Coffee and Tea making facilities. Price is Inclusive Of Breakfast. Extra bed(portable) can be added for an additional cost of 5 pounds. Double Ensuite : Double ensuite room with color Tv and Coffee and Tea making facilities. Price is Inclusive Of Breakfast. Special Requirements Anticipated Time of Arrival: 13.00. Merchant Information Name Golden Beach Hotel Address 565-567 New South Promenade Blackpool Lancashire FY4 1NF UNITED KINGDOM Payment Information Transaction date 26/06/2010 (21:10) Card Holder Name J A Brennan Payment Method Visa (xxxx xxxx xxxx Authorisation Code 028602 Booking Reference Number R2030997 Booking Terms Booking Terms These Booking Terms apply to the business named above (under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms. Bookings Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by You to Us on either check-in or check-out You must be able to enter into a legally binding contract and be over 18yrs to make a Booking. Bookings must be paid for using an acceptable and valid credit or debit card. When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary. Prices All published rates include VAT where applicable (and local taxes) at the current rate. Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change. Availability In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation. Arrival and departure Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is also specified on your booking confirmation. Cancellations If You have paid a Booking Deposit: If You cancel Your Booking at any time and have paid a non-refundable deposit, you must contact Us to cancel Your Booking, although no money will be refunded to You. If You have paid the full amount for Your Booking: If You cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the total Booking price that includes any supplements selected by You will be levied. If You need to cancel Your Booking more than 48 hours before the scheduled check-time then please refer to the Conditions of Use below for specific terms relating to our Refund Policy. Amendments To amend Your Booking, call the business directly using the number contained within the booking confirmation. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied. Payment The total amount payable to confirm the Booking is quoted above and will be charged to Your credit or debit card at the time of Booking. All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out. Conditions of stay We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests. Liability Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Data protection We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information. Conditions Of Use Please Note: We are a No-Smoking property. Regrettably, we cannot accept pets. Children welcome. Check-In time: 1400 and Check-Out time: 1000. System licensee provides this email template for convenience only and is not responsible for its contents or manner of use. To the maximum extent permitted by applicable law licensee for itself and its licensor disclaims all warranties whether express, implied or statutory and liability however arising out of the use or misuse of this email template including but not limited to liability for any special, indirect or consequential damages.