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Grumpygaz

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About Grumpygaz

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  1. She did not know she couldn't go over. She as was I was under the impression that she would not be able to make calls beyond the 200 minutes, as we understood it it wasn't possible. like a pay as you go it would bar her from making calls. The extra charges over the call time allowed were not explained to myself and as such the deal itself is not fit for purpose. In effect they sold me a deal based on misinformation and being economical with the facts. Thats deception in my book so the deal is not fit for purpose. I can't see orange getting paid!
  2. The plan came with 200 free minutes and unlimited texts. I had asked if it cut off when she had used her minutes and they said yes. it was a replacement for a pay as you go sim to save me the hassle of going out to top them up. I have mobility issues and weekly trips to top a card up were a pain. I was a great pains to tell them it was a childs phone and we were on a budget and were looking to drop our bill. They said it would be ok to tack them onto my main account and we should have a monthly spend of £60-00. At no point did they mention higher charges if they went over the plan. S
  3. Hi, thanks for the propmpt replies and getting the thread moved.. I have looked about for other simelar stories but none are exactly the problem I'm having. I bought them direct from orange. I have had the wifes and my phone on a contract with them for getting on for ten years. never had any issues until we added these dolphin 10's to the account. In the last few years things have gone to pot in respect of performance and service with them but this last mess has really got me worked up.
  4. Hi, Having a problem with orange and their dolphin 10 plan. Took it out based on their sales advice and they didn't tell me about any additional charges. My youngest wound up with £450-00 worth of call charges as we understood the plan to restrict calls after she used her minutes. Where is the best place to post and ask for advice on how to deal with this problem, Cheers G
  5. Hi, Having a problem with orange and their dolphin 10 plan. Took it out based on their sales advice and they didn't tell me about any additional charges. My youngest wound up with £450-00 worth of call charges as we understood the plan to restrict calls after she used he minutes. Where is the best place to post and ask for advice on how to deal with this problem, Cheers G
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