I'm also with Payplan and it was the biggest mistake I ever made. I was off ill and temporarily was unable to pay my creditors(having never missed a payment in my life). I spoke with Payplan and entered into a debt management plan and after a year I was fit to go back to work. In that year, I had 5 defaults registered against me, meaning that when I went back to work even if I restarted original amount I was paying before i went off ill...I was going to have very bad credit file for 6 years. I was horrified when I realised since I knew when I signed up(as did payplan) tht my situation was temporary. Even now, I am still in debt management plan but have increased my payments. I am extremely annoyed that I went to payplan for support BEFORE i fell behind with my payments and feel I was given very bad advice, whic has now made my credit file look like I have neglected my debts. Surely there was a more temporary solution they could have negotiated on my behalf without my credit file being destroyed when I had never had a mark on it before that?
Like you, I do not have confidence in them!
I'm not sure what you can do...I'm assuming the accounts you are paying will have defaulted 6 months after starting the debt management plan? If they did, I read somewhere that if you have been defaulted, even if you r making payment, the companies can also apply for a ccj against the debt during the six year default period or at the end of it. That's my worry, cos like you I am making payments and think I'll be paying things for a very long time. In a few years when default is about to come off...they could go for ccj and reset my credit history for another 6 years :-/