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M3GCO

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M3GCO last won the day on January 26 2015

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About M3GCO

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  1. WELL WELL WELL. Yesterday was the day that my upgrade was meant to be delivered. Low and behold I get a phonecall from Lee who stated that both orders had been cancelled (even though I checked when he was online and they were still active) and that he would look into getting my phone un locked. He also offered me a good will gesture of no final payment for my last bill (I am guessing around 30quid). Sadly I am not going to accept this as I am goin to follow my complaint through with the ombudsman as this company needs a kicking in the nuts so to speak for the way in which the
  2. I did send the letter to them stating i wanted back charges etc. I have had no response from them however they must of accepted the content as they stopped marking my credit file 2 weeks ago and marked it as 'settled' I will start hounding them now for payments made and charges etc.
  3. going to use the pac code on friday. Im going to have to dig my old old phone out as its sim free. This is because VF won't un lock mine. i have looked at a lot of lees responses and they all seem to be the same 'I've got your email and I'll get back to you as soon as I can.' with little action after that. It looks to me like another branch of customer care(?) that tells you all is sorted and do nothing. I am a paid member of experian and they send me alerts as soon as there is a search or change on my credit file. I got this as RBS were continuing to mark it after an eleged debt was
  4. well what a shock. i found a text on my phone from thursday last week from shannon from vodafone who promised me that the contracts would be cancelled in 2-3 days as thats how long it takes and that she would ring me on monday to confirm. All lies of course. The contracts have still not been cancelled, vodafone are still refusing to un lock my iPhone from their network as according to them i have not paid my bill for 3 months and to top it all off LEE FROM VODAFONES SOCIAL MEDIA COMMS TEAM has not responded in time to stop the pre order contract coming into for
  5. I have checked on line and orders are still active. I rang customer services again and said i wanted my pac number. after being passed to customer loyalty team who interrogated me for a little while i stuck to my guns and kept it simple. To my amazement i got the PAC code, 26 mins on the phone but I got it!!! all i need now is my current phone un locked and their 2 alleged contracts cancelled. oh and some compensation would be nice for the lies and stress endured at the hands of the customer deflection team!!!!
  6. I am documenting every step of this even to the point of videoing me handing over the cancelation contract in their store yesterday so they can not say they have it!!! DONT HAVE IT
  7. I have hand delivered cancelation to one of their store yesterday, sent a copy via registered post, cancelled via live chat with proof of transcript and also emailed them. None of these have worked and they refuse to cancel for any reason they can think of. I was waiting for a call back yesterday from one rep that I talked to on Thursday. She promised this would be cancelled and said she would ring back on Monday. Utter lies from every angle from these lot. I am documenting every step of this even to the point of videoing me handing over the cancelation contract in their store yesterday so t
  8. Sadly I went onto VF website last week and realised I was due an upgrade. I ordered the new iphone6s plus under pre order. it was meant to be £59 per month and £309 upfront cost. When I got home that night I noticed that my monthly payment had been billed at £120. I rang vf customer service and was told that I was more or less lying and that I could not cancel over the phone and would have to do it online. There is no where on line to cancel a order. over the next 36 hours I spent a total of 7hours 12 mins with customer service who said everything from 'you can only ca
  9. Hi. Quick update. I wrote to both carter and lowells regarding their defeat. carters back heeled the whole thing onto lowells. Lowell took 8 weeks to complete their investigation into my complaint but did respond. They have apologised for sending me demands after the court ruled against them. They have stopped marking my credit file and sent me a chq for £50 as a GOGW! Some more good news came in the form of compensation from rbs for a cock up they made. Over £200 for not keeping their promises. I am aware that rbs trolls snoop about so Im not saying much but all will be revealed in
  10. Thanks SCARLET, just what I was after. Should I also put in that letter something along the lines of 'stop marking my credit file please'? thanks.
  11. UPDATE. Lowell Financial sent me a nice letter today offering me a 30% discount if I pay them £4200 within the next 14 days. Pass me my cheque book!!! Does anyone have a link to a letter template to stop these nurbs sending me letters ie a 'you lost now get stuffed' kind of letter? Thanks in advance.
  12. had a quick skim at that it looks slightly different kind of case as he had been paying them but they still marked his credit file as default. I may be wrong so I will read it in full later after work
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