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qa19

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Posts posted by qa19

  1. actually reading the letter it seems they know I wasnt the driver:

     

    ...instructed by the above named named client who informed us the a PNC was issued to the above mentioned vehicle and the driver should have paid..... A notice was sent to you that you could be liable for this charge if it remains unpaid (I wasn't sent anything). This letter provides notification that you are now liable for the charge and the total amount due.

     

    Not sure this is a template letter, it's worded to suggest they know I wasn't responsible?

  2. That is very strange. This should have been sorted ages ago. So you received no 'Notice to Keeper' which would have given you the chance to appeal and the fact that a debt collector is now involved means very little as they cannot chase a non existent debt.

     

     

    no this is the first letter. The fine was dated for august 2013. I may be wrong, they may not be an actual debt collector just an enforcer.

  3. I have just received a parking fine from a private debt company for over stay in a free shopping centre car park. On the date the car was in a local garage being repaired; it's very likely the mechanic was out testing the car because it was major engine work and no doubt stopped off for some shopping. I picked up the car a day later. I have evidence of this because I had to send details off to the finance company because they paid for the repair.

     

    What should I do? I was going to forward the letter to them and tell them I will ignore all future letters from the debt company.

  4. I was a great fan of the sim city series but I haven't bought the new one for these reason and do no buy EA games now. The law needs to address this growing trend in the games industry. Too many people are getting ripped off by pre-release purchases that don't work or of poor quality, online drm and as you mentioned 'put up or shut up or we'll suspend your account that you've spent £1000+ on'.

     

    One company even made you pay extra to play the game at a harder level... that level being the 'normal' level that the game should have been played at :shock:

    I think the EU needs to ban always online DRM so users can play when they want even when they shut down all servers and force software companies to sell the game to the buyer rather than 'licence' it. Licencing means they can turn off the game or remove permissions to use it any time they want which is unfair.

  5. Hi All,

     

    ...again.

     

    I am still having problems with my car and the issue is still unresolved

     

    Bought car 2007 27k miles (part finance part cash) with engine problems in March 2013.

     

    After being in garage twice for repair under warranty,

    the original garage eventually refused to repair the car and

     

    I was going to do the repairs myself and take them or the finance company to court.

    Quotes were all around the 1.5k mark to repair the engine properly.

     

    I then got a call from another unrelated garage saying they were going to do the repairs,

    when asked why they said the orginal garage used their finance agreement and that the finance company were forcing them to fix it.

     

    Of course they're not too happy with this.

     

    I was unaware of this when I took out the agreement,

    I was under the impression it was their own company in the finance agreement

    and they had just changed their business name (which they just had).

     

    The new garage has had good intentions and their own mechanic but don't have the expertise to fix it.

    The car has been with them twice for a total period of 8 weeks!

     

    They haven't done the required work but like the first garage are doing it on the cheap

    and ramming chemicals and additives in the engine to fix it.

     

    Each time it has come back 'fixed' but clearly they're just guessing.

     

    The use of simple OBD software confirms misfiring,

    it still stutters on acceleration and anyone with a bit of know how would realise the idle doesn't sound right.

     

    The garage said they'd take it back for a 3rd time if it's not fixed but I cannot wait this long anymore.

     

    My whole business relies on me having wheels and I've had to take out tempoary insurance on other cars all this time.

     

    I need to give the finance company 2 options:

    1) Buy the car back off me for price I bought it.

    2) Give me the money I was quoted to fix it so I can it myself.

     

    OR

     

    Do it myself and take them to court for the full amount plus all the expenses (insurance, petrol back and forth to garage,

    money I've paid for diagnosis (when I first bought car) and others ).

     

    Any advice appricated especially with the finance agreement and whether it was legal or not.

     

    This could be the ulimate bargaining tool?

  6. It's usual to be on the left but our new build house the fence we own is on the right. Neighbours sound like morons to be honest. I certainly would refuse as it's their property at the end of the day, what happens when your fence is blown down the the other neighbour refuses to pay. You end up paying for 2 fences. And as they've put the fence on the wrong way I would look to see if they've encroached on your land. I'll be willing to bet they have.

  7. Just come across this one.

     

    Providing that the seller has had reasonable opportunity to rectify and has not done so, you would be within your rights to either inform the seller that you will now arrange repairs yourself and present him with the bill or formally reject the car as being not fit for the purpose. Either way, after the time limit that you give him expires, you can progress this to court and also claim 'consequential losses' such as car hire or any other associated expenses. But you must be able to produce invoices/receipts to support your claim.

     

    If you choose to reject the car, you must do it in writing (by recorded means) and once posted, you must not use the car from then on or effect any further repairs

     

    Please Note

     

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

     

    I would always urge to seek face to face professional advice for clarification prior to taking any action.

     

    Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

     

    okay thanks, but is his offer of taking the car again and putting it for another repair at the same garage seen as 'providing that the seller has had reasonable opportunity'?

  8. ok a new update.

     

    After sending a letter giving 2 options (do another repair properly, provide a courtesy car and reimburse me the diagnostic fee I had to pay out

    or let me select my own garage and ill pay for lease car) they are refusing both.

     

    They said they'll only use their own garage and no courtesy car even though leasing a car is going to cost me a fortune.

     

    Where can I take it from here.

     

    If I do the work myself will a court case rule in my favour?

  9. okay a new update. The repairs (or lack of), as I suspected did nothing to fix the problem. I took it to a specialist who used an endoscope to video the intake valves and I have to say you'd think it was a coal power station down there. It's completely choked full of carbon especially on the stalks, the mechanic thinks there could be valve damage. One of the valves was so bad you couldn't even make out the valve.

     

    Shall I send a written report and letter to the dealer demanding they fix it within 10 days or if they don't get my own garage to do it and charge them? As the mechanic pointed out, if the dealer does it themselves and there's valve damage the dealer is unlikely to fix them. Then 1-2 years down the line something will go bang and I'll have to fit the bill. Am I within my rights to claim loss of confidence and use my own mechanic who I can trust?

  10. In your position i would take it to another main dealer and get a diagnostic report done. That will pick up any ECU faults

     

    Don't tell them why you want the report, say the engine seems to be running a bit rough. They will be more inclined to give an accurate report if they consider they will get the work done them self

     

    i think a trip to the BMW garage is in order. They wouldn't be able to argue with them especially in court.

  11. update... I'm unhappy with the repairs (or non-repairs) the dealer has done.

     

    As expected they've fobbed me off and not done the job that's needs doing.

     

    They intially said it was the exhaust valves then changed their mind after I rang them a few days later

    and said they've just put additives in the tank to clean the engine.

     

    I spoke to RAC/AA and their inspecion doesn't check ECU faults and problems with cylinder ignition.

     

    What are my options?

     

    I don't really want to reject the car as it's rare and a good car considering.

     

    Can I take it to a independant garage and get the repairs done and then take them to court?

  12. You have to give the dealer an opportunity to fix the problem, if you are not happy with the work done or report, you tell the dealer you are not happy and ask him to comply, if he refuses, you then get an independent report from a main dealer AA/RAC then reject the vehicle

     

    You must at all times show that you are being reasonable and give the dealer the opportunity to address the problem, even though you suspect what you are being told is garbage

    okay thanks

  13. okay update. They accepted the car with the usual salesmans 'there's nothing wrong with it' approach even after showing him the report. He said he's going to use his mate in another garage who's a 'specialist' for diagnosis. I highly suspect this report isn't going to be that the engine needs decoking. Can I reject this and use the official mini garage if I have to?

  14. You give the dealer an opportunity to rectify the fault, give a replacement vehicle, or a cash alternative

     

    If the dealer rejects your complaint, you get an independent report done on the vehicle, give the dealer one last chance to rectify the fault, if he then refuses

     

    Reject the vehicle for breach of contract and SOGA and bring a civil claim

     

    Any court will see the steps you have taken before starting litigation have been more than reasonable

     

    As long as you have an independent report from a main dealer, or the AA/RAC, there should be no problems

     

    okay thanks for your help. I'll phone in the morning and confirm what they want to do.

  15. if you continue to drive the vehicle after you have reported it as faulty, and you have a major issue, engine failure for example, the garage is released from all responsibility

     

    well the issue isnt' a major issue in failure terms. The cylinders are preigniting due to carbon build-up over the 27000 miles, it still drives normally but throws an error code in the ECU. Driving to and from their garage isn't going to make things any worse although if you think this may give them cause to get out of the warranty claim then I won't drive it.

  16. Disregard any warranty either given, implied or purchased. They are of no relevance and can have no affect on the Sale of Goods Act and the Sale of Goods to Consumer regulations.

     

    Squaddie stop saying 'reject and issue a court summons' in the same sentence, that isn't how it works.

     

    At six weeks you will have been deemed to have accepted the car but your recourse is still with the seller. Any problems are up to him to fix but the seller has the choice of repair, replace or refund and as I say, it is the dealers choice.

     

    You would normally give him 3 attempts to fix it and then if it has not been fixed, you would reject the car by letter. If a rejection is refused, then you can think about court, but don't think about it if you won't be willing to go through with it.

     

    Don't pay any 'excess' as this will be a claim for repair under the SOGA.

     

    okay thanks. If he refuses to do it without excess shall I then send an immediate letter of rejection or send 2 further letters asking for repair? Also is it wise for me to still drive the car around and to and from his garage? The problem is carbon build up which happens over time so driving it wouldn't damage it further.

  17. not sure what you can demand,if anything...not being funny but why have you waited 6 weeks?I personally would've went back the next day,I'm kinda OCD when it comes things like that and would've googled it straight away

     

    I didn't realise the very slight stutter when cold was indication of a big problem. We've had very cold weather in those 6 weeks and just put it down to that. Like you mentioned I was going to try some cleaner in the fuel.

     

    They claim £500 excess... so I can tell them they need to pay for all of it?

  18. a lot can happen to a car in 6 weeks,if there were errors on the ECU this would illuminate the dreaded engine management light on the dash....I presume this was off when you purchased car? might be a cheap fix,try putting some injector cleaner in the petrol(or diesel) tank and give it a blast!! misfire could be coil or something as simple as spark plugs...whats the make and model of car?

    oh and £500 excess sounds a bit steep

     

    I noticed the a slight stuttering the first time I drove it cold although didn't think anything of it until I started asking other mini owners. Didn't notice in the test drive as they had 'warmed' the car up before hand. The car is a Cooper S R56 and carbon build up is very common and not cheap to fix apparently. Wish I'd known this before buying. Injector cleaner wouldn't work on direct injection as the build up is on the valves. The car was tested by performance experts with realtime monitoring, they recorded lots of pre-ignitions while accelerating. I don't think it's something simple.

    Can I demand they pay for it all?

  19. I bought a car from a dealer 6 weeks ago and

     

    noticed some stuttering accelerating when cold.

     

    After some advice about this and the type of car

     

    I got it checked out and found some engine errors on the ECU (knocking and misfiring).

     

    It's likely carbon build up on the direct injection engine and won't be cheap to fix.

     

    Although this can't be proved I suspect they knew about the fault as the car was a lot cheaper than it was worth.

     

    The dealer provide 3 months warranty on all cars with £500 excess.

     

    I know there's a satuatory law about car warranties, so what are my rights?

     

    Can I tell them to pay for it all and also what if they say the warranty doesn't cover the engine?

  20. compaq CQ- and HP DV- have very poor heatsinks. If you are willing to open them up you can place a square copper sheet between the processor and heatsink with therming gel which can lower temps by 10deg. There are videos on youtube somewhere.

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