Thanks for your reply. Unfortunately, I have already signed the DMP agreement which they have although this is on CCCS letterhead. I have never applied for copy of anything - what does "agreement under S78" actually do? I really am not in a position at the moment to upset them as I really need to keep them happy so that they will agree to the DMP. Would it actually be worth me doing this?:?

Hi Im a newbie so hope this is in correct place!. Unfortunately I have recently set the ball rolling to set up a DMP with CCCS, which so far so good! One interesting thing that has occurred is that HSBC (one of my creditors )wrote a very strange letter asking for my signature as it wasnt on their file? I rang them to ask what they meant and she first of all said it wasnt on my file, then changed story to say it didnt agree and would I go to any HSBC Bank, quote my credit card number and give them a new signature? She also insinuated that the DMP agreement was reliant on this happening but I got their agreement next day so this was also untrue. I have had this credit card for over 20 years and have never defaulted (even now is UTD but reduced DMP payments will obviously make a difference) so would appreciate any advice as to what this all means?

Hi Im a newbie so hope this is in correct place!. I have just joined a DMP with CCCS and they have been brilliant. So far all 4 companies have agreed, just waiting for MINT to decide (have loan and credit card) so hopefully will be up and runnng very soon. One interesting thing that has occurred is that HSBC wrote a very strange letter asking for my signature as it wasnt on their file? I rang them to ask what they meant and she first of all said it wasnt on my file, then changed story to say it didnt agree and would I go to any HSBC Bank, quote my credit card number and give them a new signature? She also insinuated that the DMP agreement was reliant on this happening but I got their agreement next day so this was also untrue. I have had this credit card for over 20 years and have never defaulted so would appreciate any advice as to what this all means?