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About omslemming

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  1. Im determined to get them to at the very least write off the rest of the debt, they have not only trashed my credit rating for an entire year, but they have 3 times refused to alter the information when requested, the first time I noticed this was back in october 2017 when the first complaint was made and rejected, it took 3 further complaints being rejected, and finally me threatening to take legal action to get them to admit they cocked my file up on this. a years worth of missed payment flags and arrears wrongly? multiple times complaints rejected wrongly? yeah thats worth more then a
  2. Just an update to this, after refusing to drop it and going on and on at satsuma, even threatening further action after they `again` refused my request to change the info via experian and equifax`s dispute system I finally today received a reply containing the following: ` I have reviewed the information we have shared with the Credit Reference Agencies. I am aware your credit file has not been updated to reflect your payment arrangement and we have reported your account as in sustained arrears with no arrangement. I would like to apologise for this error and any distress and inconvenienc
  3. 1. I wasnt arguing with DF I worded my response wrong, 2.ive thanked multiple people when given good advice such as the person who worded that potential letter out for me to ee over this issue. 3.if I have someone start getting personal accusing me of `wanting validation` and telling me to go to a fluffier site ill respond in kind....talk like a [removed] to me and ill talk like one back to you. My advice to get my account deleted was based on that the way you were talking I assumed you were a forum mod, when in fact its clear your just a self important asswipe trying to lecture people
  4. Yes I see that now, sorry my reply should have been worded `in my case` I dont believe this to be theft... because......
  5. How is it theft? ive informed them ive got it, its up to them to arrange to pick it up, simple as, why should I go out of my way to post it back to them based on their mistake? It would be theft if I didnt inform them of the mistake but I already have. If they cannot be bothered to pick it up within the timeframe ive set in the letter ive sent them then thats their issue not mine, ive clearly stated how long im willing to hold it for before disposing of it.
  6. Thanks, I was thinking of writing a letter but that one is a lot better and more professional sounding then anything I could come up with. I wonder about the unsolicited thing though I mean yes I originally requested an upgrade but their systems cancelled that minutes after the order had been placed(because EE systems are amazing obviously lol) , it never even went into `dispatch` mode or the warehouse system if you know what I mean and ive long since been refunded, that contract also no longer exists and the phone itself was sent as something entirely separate with the `no charge require
  7. Oh don`t worry its been put in a high cupboard, unopened and just waiting for me to decide what to do with it, I wouldn't worry to much about `restarting` a contract, they cant do that without me legally agreeing to said contracts terms. Im thinking my luck might be in with this, obviously I wont jump the gun and sell it or anything already but if its not linked to my contract, its not linked to any upgrade order (as that had been cancelled and refunded by the time it was even sent to me), its sent to me with a dispatch note saying no payment needed and they dont even appear to have a rec
  8. I’m not sure it even counts as unsolicited goods. All EE have to do is show it was sent out whilst the order was still active .... Do the right thing: notify them it has arrived, and hope they don’t ask for it back; otherwise it could be seen as theft. The order wasn't active when the phone was sent out....the upgrade was cancelled the day after it was ordered on 3/4th April and the refund even went into my account at the start of last week.....this phone left ee last thursday according to the dispatch note that is why I say I don't think it could be linked with the upgrade order as tha
  9. Thing I find strange is on the dispatch note under imei number it is all just blank...nothing in the field at all.....meaning they dont have a record of the imei number of this phone perhaps? if so can I do as I wish with it? they dont even seem to have any record of me having got it is all, no record of it being sent, nothing on the order tracker....no record of it on my account and no payment needed in their own words......and if they dont have it connected to any particular imei number then they cant block it.....what would you do? Im not going to just `send it back` to them unl
  10. Aplogies I started a new thread as the issue im after advice on my rights on is different or though still `related` to the original post as its because of the mess ees upgrade systems are that this has been sent to me I reckon.
  11. this is a follow on from this thread https://www.consumeractiongroup.co.uk/forum/showthread.php?486209-EE-misusing-payment-without-permission-any-laws-broken-....&p=5110746#post5110746 my upgrade was cancelled...all refunded finally after much fighting, ive cancelled the contract concerned with EE because they [removed] and ive gone to vodafone(with a much better deal I might add!) so all was well and good there.....but this morning I got a phone in the post. from ee....the phone that I was meant to be upgrading to with them but said upgrade was cancelled. There is no
  12. Yep every other piece of credit I have is fully up to date and showing no flags. I am sure it is provident causing the damage to the score, as I said I havnt picked up on this for a year roughly now, so for 12 months each month my payments have been reported as late and showing a big fat £0 payment made also, and of course every month thats gone by some of those payments esp the ones just after the arrangment was setup have been getting later and later, some of them are showing as 8-9-10-11 months overdue now because of this error. its not just a case of missing a single payment, m
  13. Take my word for it its the only black mark on there. The only actual default ive ever had was about a decade ago if not more so had long since been wiped off the record and there is nothing else in about the last 11-12 months (and missed payments stay on file for only 6 months remember) that shows anything but perfect payment.
  14. Well going by the one I can quick access on my phone (clearscore which I think is based on equifax?) My score is 341 out of 700. Not very high but its a lot better then a year or so ago when it was around 120 of 700! Its been steadily climbing since about october last year once accounts started being settled and all sorted. Im anxious for it to continue obviously thats why I hope to get this provident mess sorted out
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