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sheeba09

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  1. Thanks for the response. The dealer has since responded assuring me that all the work required on the car will be carried out but i still need to go to collect the car and it wont be ready until tuesday. Im pretty cheesed off to say the least and i have had to fork out more than £70 on insurance and garage charges for their time spent on the car diagnosing the problems. Should i demand this money be reimbursed or settle for the fact that he is going to repair all the faults???
  2. I bought a 2nd hand car on 16th April 2010 from a used car dealer. The car was MOT'd on 14th April 2010. I was unable to drive the car until 19th April due to tax/insurance etc. Whilst driving it I noticed that the battery light was flashing and so I took it to get the battery tested and was told that the alternator was sending too much voltage in to the battery and would therefore need replacing. I contacted the dealer as there was warranty and he was happy to let me have this work done but wanted to know how much it would cost first before giving the final go ahead. I took the car to the local garage that I use regularly for a price and also asked him to take the car out for a drive as it didn't feel right to me. The mechanic contacted me later in the day to tell me that at least one of the shock absorbers had blown and that the car was undriveable and very dangerous. As he had been driving it he hit a pothole and the car shot across into the next lane of the dual carriage way. The mechanic contacted the dealer on my behalf to explain the issue and the dealer responded that the car had been MOT'd and could therefore not have been in this condition when I took it. The mechanic explained to the that there was no signs of oil from either shock and that the underneath of the car was completely clean which would mean the car had gone through the MOT in this condition. During this conversation the mechanic also gave the dealer the price of an alternator swap to which the dealer told him he would only pay for part of the work and I would have to pay the rest. I spoke to the dealer and told him I was not prepared to pay for any of the work and that it was his responsibility to fix it under the terms of the warranty and that the shocks also needed doing. He told me that I would have to get it to him (27 miles from my home) to which I refused as the mechanic had told me it was not safe to drive. I also noted to the dealer that on the warranty that he would get an engineer to check any damage and so he should get someone to look at it. He promised to send someone to pick up the car that day (21st) but this did not happen. I contacted him and he said they would be there first thing in the morning and the car looked at that day this didn't happen. The car was eventually picked up late that afternoon. Today is Friday 23rd and I have had the car exactly 1 week and have driven it twice. I am still waiting for an update on the car and its condition. Incidentally, the mechanic informed me that the air con is also not working but the dealer assured me it was when I picked it up. I stupidly took his word for it. Should the fault with the shocks have been picked up during the MOT, why didn't the dealer notice the shocks when he drove the car, why did he tell me the air con was working when clearly it wasn't? I know he is going to expect me to drive all the way to where the car is at my own expense to get the car back and I am having to rely on other peoples goodwill to be able to do this. Where do I stand with these issues, is there compensation I should/could expect from the dealer? I have also had to insure my old car twice now so that I have a car to use in the meantime. Incidentally, the dealer has informed me that he is not using the same workshop to do this work that did the MOT!! Please help.
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