right spoke to them, best they have done is get me in for a cpap this Thursday and will do another questionaire with me.

Hi Bazza Thanks for the reply. Ive obviously tried phoning and speaking to people today in terms of GP and hospital but obviously no one around to speak as per. The issue is, if someone finally listens and can see the issue and error. If ive surrendered the license right away then im stuck still till its back. Im going through the motions for ADHD and Autism as well following a recent work place needs assessment and full holistic diagnosis from a psycologist, and they hihglighted how i struggle with understanding and may need reassurance, and this obviously feeds into my questionnaire. If I could have checked understanding and how it needed to be answers - i.e based on medication or not then this may have led to a different outcome. Just rang PALS and they are going to pass it over to someone on the respiratory team to contact me. I suppose the question I have is now, do they write to the DVLA and if so whats the timescale? Obviouslyu like you said I would rather surrender, but i need to know where i stand at the moment.

Wonder what action if any he did, because the next day it says the car broke down. he doesn't say that he checked the oil or anything in the timeline. looks like hes just ignored it to be honest.

Hi all, Posted this elsewhere as well on a driving form, so thought I would try here also, In November I had a sleep study, as part of this I had questionnaires asking about my tiredness etc etc. Fast forward to yesterday, I receive a letter saying I have confirmed Sleep Apnoea with Obstructive etc etc 37.5 breathing events in an hour anything 30+ is considered severe. In addition to that it uses the words "excessive sleepiness". My brother in law also had a recent diagnosis - Same condition, except he has 104 breathing events but they didn't include the excessive sleepiness. I have since found out another person I know, had 70 events, again they don't have the "excess sleepiness" in my case, it looks like I may have to surrender my license, but in his case he doesn't, on my understanding of the letters, I was trying to work out why. I now realise at the time of when I undertook the test, I was also on Sertraline, which was making me tired, on the questionnaire it asks about tiredness etc but doesn't factor in any other medications currently on. I did try and speak to the lady as I was filling it in just to highlight the medication. But the moment I spoke to her, she just said "Dont worry.. This doesnt go to the DVLA so just let us know how the past few weeks have been" Obviously I thought the questionaire then would just support whatever the finding was, rather than influencing it. My bro in law also has his 02 levels drop to 84% where as no mention of mine A couple of weeks after took the test, I came off my medication and wasnt drowsy or really tired like before, I also constantly stopped yawning, though like anyone else I could always do with more sleep, but I wasn't excessively like whats being suggested. A couple of weeks ago, I went back on the meds and instantly the tiredness and constantly yawning returned and hasnt stopped, but it hasnt impacted my driving. would say that this is a direct result of the medication, and if that's the concern why they come to that conclusion, Ill happily discuss with my dr to look at changing it. Obviously I still have the breathing events to show I have sleep apnoea, but I don't feel I have the excessive sleepiness. I feel this is medication related given and nothing to do with my sleep apnoea, As I noticed the difference coming off and going back on them etc.. I know i'm meant to report this to the DVLA straight away. But honestly, I don't think they have all the facts at the sleep clinic. I'm holding fire reporting, but being responsible and not driving in the meantime. I have an appointment on 20th March, but honestly I would hopefully like to resolve this a lot quicker . Do you think they would accept what I'm saying and take into consideration and I can get a second opinion before losing my license? I was thinking of contacting my doctor tomorrow and saying I feel that my diagnosis is incorrect and asking if they can provide a fit note? Thanks

To be honest, they wanted full access to her medical records in the past. Obviously we were pushing back a bit and said only relevant to the incident. ill dig the old emails out later and put some bits tomorrow. its going to be hard now neartly 3 years down the line to quantify amounts. just knew it has taken her a while to get over it, in the cold her ankle/foot hurt

Hi dx100uk thanks for the prompt response, Im unsure if we would have anything now, I think the initial complaint we sent in had information in but because this was OT and BH OT then it was extra, but obviously it wouldnt show on her record as being sick as she had agreed to it and then had to withdraw following the incident. Was a right fuster cluck though, the hospital initially said she had broken her foot and popped her in the boot a few days later when we got back from relatives she had an appointment with our local hospital a half hour drive away only for them to xray again and she hadnt broken her foot, but instead damaged her ligaments and required injections and physio. Guess who ended up being her uber for a few days

Evening All, in 2021 we were on holiday in the UK at one of the main holiday companies. The last evening, some circumstances caused by the park meant my partner had to go out to use facilities at another caravan to feed the kids. Upon coming back, she stepped down from the steps (hand rail was on wrong side) down onto the slab base, to find that they had not been sufficiently installed and as a result fell injuring herself. Next morning was check out and upon leaving there was no real questioning from guest services or recoding the incident in the accident book. As a result missus ended up wearing a boot for a few days and had a prolonged course of physio on the injury. The park have admitted liability, advising that the fault was picked up prior to our stay but no action had been taken. I asked about their checks and I was told that its done by the cleaners and reported. I found that quite disappointing as they have to be in/out quickly given the demand put on them. I stated I think their process needs to be looked out in terms of safety checks. At the time they made an offer (£500) which seems reasonable, but you have to bear in mind, we had to pay another £400 to make a change a couple of weeks before, when the holiday had been booked almost the year before. It was disappointing they forced us to make another payment. the reason I am here is after opinions really. Missus had some OT and Bank Holiday working scheduled which she couldn't do whilst in the boot, then she had to take it easy on the injury for a while whilst it was still very tender. Do you think their offer is reasonable. As on the grand scheme of things, we are slightly more out of pocket, which obviously will be difficult to prove. We have 5 months left on the 3 years, - Reason we didn't raise anything sooner is we have had some difficulty since the injury with a difficult family bereavement and other commitments. Should we counter it? or go down the NWNF route? Obv we have done most the donkey work for them.

Hi All, Just to advise, this has been resolved now. I did miscalculate initially by about £10 extra due to additional kwh which wasnt during the fixed term. I sent my proposal and they have confirmed everything and credited the account. Obviously I have only done it based on what I would be out of pocket. It includes the extra 10% in usage. If I had tried to then get additional due to time wasted etc I doubt it would have been so smooth. But as I just wanted to be in the position I would have been should my package have been issued correctly im happy with the resuly. £319 added to my account.

Thanks both for your input. Like you said UB a better tariff is unlikely - looking at the state of the energy market at the moment I think they are long gone lol. if they don’t accept it and we hit a stalemate. Obviously the comments above suggest that the ombudsman is useless! And Court would be the better option. I’m assuming that I would need to go ombudsman first before any further action just to show I’ve tried to resolve it amicably. if it did go to court I’m assuming my case direction would be over being mis-sold and done via moneyclaim?. Then I suppose I can also factor in the time cost as well on all this; I’ve got phone calls and chat logs showing how much times been dedicated to this. I feel I’m being more than fair with my ask Thanks both

So I’ve worked it as follows: my yearly consumption(units and standing charge) on my old tariff is £780.72 The same consumption + 10% (5 on each) on this new tariff is £1099.44 . difference £328.72 if I exclude the 10% £275.35 As I said above I’ve got comms which say I’m using 10% more so I’ve used that as this years benchmark.

Just looking through the SAR again and another individual confirms they will be updating the unit and standing charge amount to what was offered. I havent sent that yet above, because ideally Im hoping its easily understandable. Problem with that figure is - I could end up using more than the projected 10% increase and still be out of pocket. I doubt BG will agree to the amount + anything over that amount at the end of the year, because it may come in less. Just using BG's correspondence I recieved where it said im using 10% more than this time last year.

Hi @BankFodder Thanks for your reply - Hopefully my calculations are correct - Can you see if you understand it please? (attached) - Im guessing Unit Rates / Standing Charge already includes the necessary VAT? In terms of BG's response, if they then say no they cant and I have to go via the ombudsman. My understanding is they cant tell them to pay me the difference? They only make recommendations? Would this then jeopardise my contract, as its not a good time at the moment being on someone's standard tariffs! The online chat I had which shows what i agreed to is in the SAR pack as well, So I have the proof on what was agreed. I can share that if you think it would help paint the picture? Cheers Energy Comparison.xls

Hi @BankFodder So, I asked them to review everything and they have came back offering £100 compensation, but they will not be able to honour the tariff. I have said that I wanted to calculate everything first, as I would expect the level of compensation to be at least that of how much I would additionally be paying. To be honest the guy understood and said If I come back with a figure after working it out he will see what he can do. I don't think I'm being cheeky asking to be made whole in effect and haven't made any demands for anything more. Just crunched the numbers tonight - will be sending it to them tomorrow to see what they say. I've also got my SAR back now so will be reviewing that tonight as well. Basically I've worked out its almost 300 difference so that 100 isn't going to touch the sides. That's not taking into consideration a 10% increase in the amount of energy I'm using based on recent comms from BG. Should I include that in my proposed figure? Thanks

@BankFodderyour right i didn’t record any calls, even the one I had with the guy on the exec complaint who said that they wouldn’t be able to change me to the plan or manually adjust my price - due to potential regulator fines. the actual convo where I was offered the extension to my plan was on live chat. I have already submitted a SAR asking for all details including recordings and transcripts including the live chat. I'm expecting the guy to call back over the next day or 2 with a “offer” from BG on how they are likely to resolve. Would you suggest that I tell him to park that for now and see what the SAR returns?

I've managed to get it escalated properly as the customer service individuals hadn't even raised complaints despite advising they would. Its gone up the chain to the exec level complaints now thanks to the privacy team at Centrica. I've had the whole what do you think is reasonable to rectify this, I've said to put me on what was agreed. Obviously the response was we cannot do that as it could lead them in hot water with regulators etc. then I said at the end of the fixed deal they should work out how much difference it is and adjust my account accordingly. They seem reluctant to wait that long and want to resolve it quicker, my only issue is if i agree say 30 and then I'm 60 down etc .. its working out what's fair and right to be honest. I have asked the guy to go and check everything including the calls, as he will see its not sorely the mis selling its everything else in between that's compounded to it. I've spent countless hours and being constantly told incorrect things. Will have to wait and see.

I can accept a mistake, but a month later and no one addressing it, is where my issue it. I raised another complaint prior to your response so have to wait 2 days for this to be resolved. Will have to wait and see what they say then. Problem with this like everything else, its positioned for Goliath all the time, David doesn't get a look in! Even if I choose to wait to escalate this to an ombudsman service (if BG deliberately wait the 8 weeks) that's 8 weeks of paying over the odds for something that wasn't agreed.

Thing is, how long they have dragged it on now, surely if it was a mistake then they have had ample opportunity to rectify? If it was my error, im fairly sure a month in they would say sorry its your own fault, so surely they have to honor it given the time. Like i said it almost feels deliberate to take it closer to the Oct price increases should they then decide "sorry it shouldnt have been offered"

Morning All, Hope everyone is well and staying safe. I Find myself in an issue with British Gas and with offering me something and then doing something different. The customer service has been none existent with people palming me off advising I need to wait another 10 days, to being cut off phone calls whilst on hold, to just being left on the phone whilst the individual talks to someone else! So the issue/story is, I was on a fixed deal that finished the end of July 2021, Its now the first week of August and I'm shopping around for a suitable deal knowing full well that the price increase will be coming in October. I had a few chats with BG live chat over the past few days asking for my MPAN/MPRN and running various comparison websites. On approx the 6th August I went back on live chat for my MPAN/MPRN as I had misplaced. During the conversation I explained I would have stayed with BG had they not been one of the dearer providers on comparison sites and via their own site. Out of the blue the person on live chat said they could offer me my existing fixed deal for another year at the same rates. Naturally this peaked my interest and I double checked everything with them. I confirmed the Unit Rates and Standing Charge. They confirmed that this would all be the same, except the numbers after the decimal might change slightly - I'm not sure why but that's that she said. So I eagerly agreed and before she left the chat again I confirmed the rates and the package. A couple of days later (approx. 10th) I received an email to advise my package had changed, After logging in the account I saw the package name wasn't as expected so I went in to check the rates. The amounts were considerably more, some being almost double. I went back on live chat to find out what had happened, and at first the individual said that Its the package I chose. After explaining what had been agreed they checked the notes and saw the agreement and said that it was fine and it was still going through which could take another 10 working days. 5 Days later the package changed again, still not to what was agreed and back on live chat I went. They said that they couldn't match the same name as the package didn't exist now, but someone else would manually be editing the rates in this package to reflect my old one, and this could take another 10 days. Again I left it and waited to see what update happened. on 6th September I decided to contact live chat again to see what was happening with it, as it was a month since we agreed. The person on live chat said, the package doesn't exist so they cannot give me what I'm asking. He then realised after my explaining further that I wasn't here asking for a tariff now, and that one had been offered to me and accepted and the particulars of the tariff on my account at the moment had not been changed to the agreed. He gave me the usual spiel of he will be managing this for me and reviewing everything and will personally contact me within a couple of days with an update. Fast forward to yesterday (13th) No update as of yet. Instead this time I called up to speak to someone to lodge a complaint about this and seek assistance in resolving the matter. I got through to someone and explained what was going on, unfortunately it was someone who couldn't help me, as the automated system had put me through to a bereavement specialist who does the odd complaint. He advised I need to go through to the Tariff specialist and transferred me through, the guy waited on the line and provided an update to the person who took over the call. I confirmed details and explained a bit further, this person asked me to go on hold shortly whilst he looked into the initial conversation. After about 10 minutes of a silent hold the line went dead. I waited a couple of mins to see if he called back, but he didn't. I called again and this time the automated system put me through to the Tariff specialists, I asked to be put back through the the individual who I had just spoken to. The lady was keen to try and take the call, but I didnt want to have to explain myself for a third time, so I insisted she look for his details on my account and transfer me. After a short while she said she had no record of the person in the tariff team looking at my account, and only had the person from the bereavement teams details showing. By now im getting fed up, so I then asked how do I submit a request for get all the transcripts and correspondence I have had to BG so I can look to make an official complaint possibly with Ofgem. She directed me back to BG website and complaints to get my transcript. When I said I want all of it and asked what the email was to the relevant team/data controller she asked me to wait on hold and she will find out. This hold lasted 18 minutes before I terminated the call, during this hold there were instances of muffled voices appearing on and off, either like she was talking to other customers and didnt realise my line was active, or having conversations with their family, if they were working at home. I did shout up multiple times asking if they were there and if they could hear me but nothing. So that leads me onto the questions here, If I was offered a deal and its accepted by all parties are they able to do what they want and not honour it and continue delaying me? Combined with the lack of communication and ability to investigate things properly what am I able to do? This delay has meant any cheaper deals I had initially will no longer be there, and the cost to find another deal now will not be appealing and cost more. I feel they are purposely dragging their heals to October's price rise, only then to say "oh theres nothing we can do as prices have gone up" Ive seen stories about BG in the past, but up to last month I havent had an issue at all. I would appreciate some input on this please. Thanks

Afternoon All, Firstly be careful ordering with Uber Eats. Not sure where to put this, did look for a food section but could not find anything. Technically as its online via the app I thought this would be the best place to post. Last week, we placed an order for McDonalds via Uber Eats to have to delivered. The driver took about 30 minutes and was polite and presentable (top marks). He handed over the 2 bags from McDonalds and went off on his way. If you haven't had an order before from McDonalds, one bag usually contains the hot food and the other bag contains the cold drinks and any condiments etc. So receiving 2 bags was right. I opened the one bag and saw, our milkshake, a coke and 4 McFlurrys (not all mine, despite loving a McFlurry!). I then opened the food bag and saw an apple pie and top and though, oh they are giving away an apple pie? I then looked closely and found this bag wasn't our food. It contained only 1 item we had the same the rest differed and was about 1/3 of the size of the order. I looked at the bag and saw a receipt on there which wasn't ours and had their own order code. I called McDonalds who advised me I needed to go to Uber to report and they will sort it with us. I went on the app and chose I have the wrong order and put photos of the bags and receipts. The automated message then said Sorry your not eligible for a refund and offered me to feedback. I was like WTF! I don't have my order or food. The other problem was I had ice-creams and Milkshakes melting as we are not going to be eating those before the hot foot. I tried to message through the app and couldn't get anywhere. I didn't want a refund, I just wanted the food! Kids were getting irritable. I managed to find a phone number and gave them a call. I got through to someone who asked for all the order codes etc, he went away and then said Ok we can refund you 60%. I explained I didn't want a refund, I wanted the food. He said he could not place the same order for me to get my food and best he could do was offer me 60%. He said the reason he was limited was due this now being a completed order. I did ask how can I be completed when I haven't had what I ordered, again he said I can give you 60%. I then said If I ordered the same again, Can he then refund the order and deliver me the food as that's all I want. Again 60% was the only response. I told him that's ridiculous, so by his theory If I accept the 60% and then placed my order again, the order is going to cost me 40% more. Didn't get anywhere with him. It got to the stage where he was almost trying to add the 60% to get me off the phone. In the end I said about 5 or 6 times that I do not want a 60% refund on the order, I want my food. Do not add any refund on and I ended the call. The reason why I didn't want the 60% is I thought Uber can then say its resolved. I then phoned McDonalds again and explained to them what had happened (bear in mind this is at least 30 minutes later) and Ubers response. I asked if I bring this all back with me can they please replace my order, agreed so off I drove to McDonalds. When I got there one of the staff apologised for what happened and was surprised that Uber was offering me 60% and not a full refund so I could reorder. Anyhow another 10 minutes waiting for the food and off I went. I then tried to raise the complaint with Uber over this, which hasn't got anywhere. They keep responding on social media just to say they have responded. The response is the no refund feedback. I got my food so I am not expecting a refund, But I do want my complaint taken seriously and have a human response! Especially as I had to collect the food myself and finally ate an hour later!. My problem with this is, who regulates this kind of thing, as If they dont deliver what you order then surely the service hasnt been delivered? Stating sorry we cant do anything because the order is completed. I don't see how its complete when you haven't got what you paid for. I approached Paypal as well initially to ask how potentially I could raise a dispute depending on where this complaint goes. The guy said they don't cover food in their Buyers Protection. So I asked them, is that to prevent people from saying the food was crap/poor quality and wanting a refund? They confirmed it was. So I said but this isn't a quality issue, this is paying for a service which hasn't been delivered, again fobbed off. I checked the Buyers Protection and cant even find the bit they say food isn't covered. Whole things annoying, I wasn't after a refund just wanted the food. But Ubers process is poor if the order completes whether you have your order or not! Thanks

When will companies learn not to use Hermes. The amount of times ive tried to pay additional for postage just to give it someone, anyone but Hermes!

UPDATE - I contacted the person who dealt with my account when I left. Hes left the business now but someone responded on his behalf. the answer from someone who picked up my email was " I have had a look at your account and there was some maintenance on there and the bill was sent in error. I do apologise for this. Therefore please be rest assured, there is no balance outstanding." wonder how many people get an erroneous bill like this and pay.

Nah definitely an EDF email addy. Checked to make sure it wasn’t a scam. Like you said, final bill was issued. So that’s it i thought. I’m thinking perhaps they have buggered up again? If so and they miscalculated my final bill and gave me the refund despite providing all the evidence, what happens then? Especially as it’s over a year. In terms of the SAR is there still a £10 fee or has that been removed these days? Might wait till next week to see if that guy responds before sending off the SAR.

Morning All, hope you had a Merry Christmas! just looking for some advice here. I was an EDF customer until October 2019. On the day where I changed supplier, I was changing supplier on I believe OCT 19th 2019, and was told it moves over at midnight. Prior to the change I had my smartmeter changed twice by EDF due to a fault with fitting the new one etc a couple of weeks apart. This was completed 2 months before leaving, however the smart function didn’t work correctly. I stayed up till midnight of the date of change and snapped a photo of my meters with the reads ready for to help with the change over. EDF and Scottish Power initially took along time to sort my final bill as EDF has estimated incorrectly etc. In the end to involve someone from the high level complaints at EDF. I sent him the photos and he compared with the meter notes etc and generated my final bill. - I had a small refund. I remained with Scottish power from October till June when we moved house. Sorted reads - took photos again and Scottish power was happy and we parted company. late Christmas Eve I received an email from EDF saying my account was £132 in debit, it gives my old account number and a link to view my bill. I’ve tried to load it to see where they have got this number from but account doesn’t exist, and can’t login. I have forwarded the email to the guy i dealt with in October 2019. My only worry is them attaching something on to my credit file. can’t understand why they have sent me a bill when my final bill was generated and proof (date stamp) photos were sent for the midnight change over. am I liable for this, or could it just be an error? thanks

Good afternoon, I haven’t yet received my banding as we have moved into a new build in June. The street is HA Built and res ted, consisting of a mixture of 2 bed 2 storey, 3 Bed 2 Storey and there’s four 3 bed 3 storey - which is one of the ones we are in. ive noticed on the website that all the street are B except one of the 3 storey which has been designated a C banding. The other three 3 storey are not yet banded. I will assume that they will be automatically assigned as a C also. my query is how are the bandings derived as such. As our houses are the same would the banding be the same? We are on the end at the start of the culdisac and I think our property is different and if we are automatically assigned a C based on the others then it’s a little unfair. our garden is a lot smaller than the others and we are next to a public car park, which is less desirable than the others. The rental costs are the same between all 3 beds despite allegedly the 3 storeys being valued 5k more. The only benefit we have is our drive is side by side instead of front to back. I know I can appeal but are properties looked at individually or a cluster? thanks

Was 269 as part of the sale. Im just waiting for them to send the email with the software