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About stuscfc1883

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  1. many thanks for that, i'll get looking into it . . .
  2. Hi Caggers, I have a company which supports the retail sector and acquired a new customer with a good spend. We agreed as a trade supplier to sign their NDA, although we knew who the end customer was as this contract has been around for a while and i've been privvy to it's supply chain for a number of years prior to our new customer's business. However, during the first year's trading we had a disaster which we almost didn't recover from, fortunately with lots of hard work and effort we did, however the damage between our two companies was irrepairable and sadly we parted. Now the last communication with our customer was over 18 months ago and we are looking to have the NDA cancelled as we no longer wish to be bound by its terms etc . . . legally how can we cancel it?
  3. ok, thanks sent that, ofgem were great yesterday and have taken on our case and given us a reference number
  4. Thanks . . . ok ofgem has to be the next step, the replies we have had from the complaint has been incompetent at best, i'm guessing here, it's an overseas department in delhi or such like . . . clearly have no real grasp on English as the replies have been totally bland and non-engaging regarding the content of my complaint.
  5. many thanks ericsbro . . . i'll start with your suggestion with her . . . will be back with an update was the ombudsman link meant to be for Gas Suppliers? or Banks? thanks Stu
  6. Hi Caggers! I have a friend who is at the end of her tether with Scottish Power. She has a Gas Key for prepayment, however, has not used gas for approximately 6-9 years, possibly longer. This was due to the boiler breaking down and this was the only usage of gas, therefore she only uses electric immersion for the water heating. SP sent an invoice for money owing and after she quizzed them due to none usage they told her it was for X amount of standing charges for the gas meter. The agent for SP told her to ignore the bill due to none usage of gas and therefore she accepted that until she received another demand. Once the next agent told her a different story she requested the gas meter to be removed from her house. This request was made approximately 6+ years ago and was never actioned, until April 2018.Now of course they are demanding the standing charges for the last 6+ years at approximately £465. After numerous calls chasing up the removal and she was always told they were going to send somebody to do the removal. After many years of waiting they now sent her a bill for the entire periods of standing charges, which she disputes as she requested the removal, common sense eh? Now due to the hassle factor she has agreed to pay weekly when she tops up with her Electric Key to stop the hassle, but they do not appear to register these payments against her account as they have now issued a DC to chase her for the 'debt'. Now she contacts SP to inform them she has already made 3 payments to the account which they confirmed, but since then they know nothing of these payments and the DC keeps hassling her. Firstly, can she fight SP to actually cancel this debt in the first place as her request for removal was ignored? Secondly, how can we get this monster of a company to realise her payments already made need to be linked to her 'gas account' although she never buys gas? Any help would be greatly appreciated. regards stuscfc
  7. previously the police just said it was nuisance calls and of course wouldn't get involved, now things have progressed to racial abuse i'm pushing for them to make it a criminal enquiry . . . not all of the calls are racially abusive but it only takes one . . . these poor people are just simple folk working under intense volume pressures to serve our local community. The police visit for statements is tomorrow and i'll hopefully get down there to help push it along for action instead of blah, blah, blah . . . just wanting to know if the truecall device would actually reveal any masked telephone numbers? or reveal withheld numbers?
  8. great read this thread, i've got friends who have a chinese restaurant and are having no end of trouble with idiots thinking it's funny to ring 100+ times a day to take the micky out of their restaurant name . . . clearly the problem is the genuine customers that call for take aways etc, will this device be easy enough for them to sort their problem out? we have contacted the police, bt and i'm going to speak to ofcom to see what help they can provide . . .
  9. without naming them on here, they have had their signage doctored in photoshop to say a rude word and of course with social media these days it's gone round like wildfire . . . this has now been going on for over a year, police do jack and it did die down but has now resurrected itself and they are getting like 100 calls during service which is 5pm til midnight . . . The numbers they log are false, i've spoken to the police and they're coming to interview them tomorrow, they've checked the numbers and confirmed they are incorrect so they must be masking them via some internet site or something i'm guessing? So the question I have to you all is, what can my friends do to cut through the masking to find the correct numbers and then of course pass on to the police? i'm speaking to BT to see what they are able to do as they are a BT customer . . . and finally the telephone intercepting device that CAG has promoted on here would that expose the correct number if they withhold it or mask it? thanks in advance guys, my friends are really at the end of their tether . . .
  10. i'm guessing it's the warrant they're wanting to serve me, this is a letter saying 'don't ignore' etc from the court and tribunal service . . .
  11. thanks guys, received another letter, so i'll send the one liner in and see what happens . . .
  12. thanks andy, need to that sharpish as a bailiff has been round to the house and now i've received a 'document for service' letter asking me to get in touch with them . . . i've half filled in the forms to set aside the case, but got lost with all the jargon, clearly I need to move fast to stop this if at all possible . . .
  13. I have received the paperwork from the courts to apply to set this aside, so i'll go through that today and list any questions I may have later . . .
  14. Morning Caggers, Received a letter from BW Legal yesterday re an alleged parking offence at an Excel car park dating back to 2013!! The Excel parking letter is stating that "Your account has been passed to our legal team" BW Legal have said the following: Contravention Description: Parking without displaying a valid ticket/permit Contravention Location: Peel Centre, Stockport Anpr Charging Scheme Std (60-100) "We have been instructed by Excel Parking Services Ltd in relation to the Balance Due for the above PCN. For the avoidance of doubt, the Balance Due includes the £100.00 PCN charge plus Our Client's initial legal costs of £54.00, which are detailed in the car park terms and conditions. As you have failed to make a payment or raise an appeal within 28 days from the date of the PCN, the Balance Due remains outstanding and we require payment in full within 16 days from the date of this letter. If you fail to make payment or provide reasons for non payment within the specified timeframe, we will seek Our Client's instructions to commence legal proceedings against you in the form of a County Court Claim Form in the County Court. What you need to do next It is important you contact us to resolve your account. We are keen to work with you and one of the quickest ways to review your account is to register on our Customer Portal by visiting [web address redacted]. On here you can make a payment, advise us of any disputes against the PCN, upload documentation to support your dispute and communicate with us via web chat. Call us today on 0113 323 4479 if you would prefer to discuss your account with one of our helpful team. County Court Proceedings In the event County Court proceedings are issued you may be liable for Court fees, further solicitors' costs and statutory interest. Should we successfully obtain a County Court Judgement ("CCJ"), this may have a detrimental effect on your future creditworthiness and employability. Our Client also reserves the right to commence enforcement proceedings against you for recovery of the Balance Due. Your faithfully BW Legal ----------------------------------------------------- i'm guessing this is a file under B issue or have things changed? Thanks in advance guys
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