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About Cadburyrose

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  1. Hello, just thought I´d enter an update in case anyone else has similar problems. The judge ruled that from the moment the company collected the buggies, they then became "stewards" of those buggies and had the responsibility to see that they were delivered properly. They failed to do this, in this case, and so were liable for reduced value costs of the buggies, plus travel, plus missed work and court fees expenses incurred by the claimant. Interestingly, childcare costs were not recognised as a cost, which...was baffling. The company was given 3 weeks to make payment.
  2. Hello, Im only made the claim for the cost of the two buggies. I mentioned the additional cost because if the company are only now, after all this time and effort only offering to settle the claim cost and not my court fees or the travel costs for having to make a claim against them, it just doesnt seem right.
  3. Hello, I am due to appear at a SCL in 2 weeks against a pram company. This has been a really long-winded procedure. I´ve claimed 306 GBP, the value of 2 buggies. Initially, the first baby pram I purchased from them, broke and collapsed on the street with my 8 month old in it. Company sent a replacement immediately. All fine. I then purchased 2 buggies, from them for when kids were older in 2017 from third party sellers on Amazon. Both buggies developed a string of defects (suspension broke, recliner broke, fold-up function broke, foot bags split/ too
  4. I paid two separate sellers on Amazon trade platform. So, two companies selling via Amazon, but not Amazon directly. I tried to do a chargeback but the banks declared there was no fraud involved and the time exceeded 6 months. So no.
  5. So....I´ve requested a refund directly from the sellers before and they´ve told me the above. So I can ignore them and just keep requesting a refund?
  6. Hello again, I am once again being stalled by the manufacturer. They are in possession of both prams02 and 03 and are saying that neither are faulty and therefore want to return them to me, repaired, and not to the sellers. I can only request a refund if the manufacturer agrees that there is a manufacturing fault and issues this confirmation to the two separate sellers. As they are refusing to do this, what can I do? I have summarised the list of faults and registered email complaints I´ve had with the manufacturer since 2017, but they just ignore this: On the 10th Ju
  7. Sorry, what is a consummate refund? I can´t find the meaning in context online either....:S
  8. I have a question - both prams are with the manufacturer and they are saying that pram01 shows no faults, even though, everyone that has had to use it, has complained there is a suspension problem as pram dips down to the left when you push. Manufacturer says they can´t find anything wrong. Pram02 is repairable and therefore not deemed as having a fault. What happens when the customer (me) is so fed up with the products from this manufacturer, they don´t want them returned for fear of future breakages and problems, as has so far been the case? Also, do I have statutory rig
  9. Yes I see. Only the repairs are many, on both products, so this would cost more to repair and keep repairing and buy replacement parts for child safety equipment that shouldn´t be tampered with - than sending both products back.
  10. Ok, I will try posting them letters with a request under cra for them the retailer to repair the items FOC and state that if they don´t reply within 14 days, that I will sue them.
  11. Um. Ok. The next problem is that I am in Vienna, Austria and they are in the UK. I purchased online whilst still in the UK...
  12. Oh I see. I don´t want the items repaired. I don´t want these items any longer in my possession, they're so badly made that repairing them won´t stop them from falling apart again in another area. I would like a full refund as have had enough of both products and wouldn't´ trust a new one from that same manufacturer.
  13. So, i should just demand that they refund me under the CRA?
  14. Hello, I purchased two baby pushchairs on Amazon from two separate retailers last March 2017. Both prams developed faults after 6 months, which was documented in emails to the manufacturer Cosatto, who told me each time how I could make the repairs myself. I didn´t make the repairs as, after subsequent faults appearing, I went back to the retailers on Amazon (Babyland Fife Ltd and Online4Baby, who say after 4 months they are no longer liable for the warranty or a refund, and that I have to take it up with the manufacturer. The man. (Cosatto) say explicitly, that they ha
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