Hi All, Ok, a quick timeline of events: 2006 changed gas/electric supplier to nPower March 2010 after looking at the continued increase upon increase in payments, contact nPower to query why the charges are now so high The phone call in March 2010 was along the lines of (rough quotes, just seen advice on here to get a call recorder, and I now realise the reasoning behind the advice): Why am I paying so much? Fast forward 3 weeks to today, 6th April 2010: What is the situation with my case, reference number xyz? So, the first advisor stated we were on a tariff stated as'signonline 4 - economy7', which according to him 'makes no sense at all, there is no such tariff'. Advisor 2 (today) stated that as the meter is an economy7, they can ONLY put us on economy7 (if your previous supplier upgraded your meter to economy7, that is out of our hands). So, the salesperson stated that it didn't matter what meter we had, we would NOT be charged E7 (no storage heaters etc). The 1st advisor stated we had overpaid. The advisor today stated that if we wanted to switch to signonline 4, we could now request a meter change. Questions: 1. Any recourse for purposeful misrepresentation of services to acquire our custom? 2. Is this true that if the meter is E7, that is the only tariff chargeable to us, or is this an attempt to fob us off? 3. Is there anything we can do about (seemingly legally) paying over the odds, but having been lied to in the 1st instance to secure the contract on the part of nPower? Many thanks in advance, and apologies if the post is confusing - you kind of get bamboozled with waffle from the customer 'service' operators, which will happen no more after I buy a call recorder prior to my next phone call to them!