Thanks for the right to repair information, it's really helpful. I dont suppose you know if i'm eligible for any compensation as it's looking like i'm going to be without hot water or heat for a week due to the Easter holidays. Also, do you know the legal timeframe for leaving myself and my daughter without the boiler? Thanks

I rent my property from a housing association. My boiler is over 20 years old and can be quite temperamental, therefore i have called the repairs line for my housing association quite a few times. However, my boilers pilot light went out on Thursday meaning no heating or hot water. It has done this before so i wasnt overly worried. I called the repairs line who said i would be seeing an engineer between 1 and 6 that afternoon. After many phone calls asking where he was he eventually turned up at 8.45. He informed me that although he had managed to get the pilot light back on he would have to shut it down because the boiler isnt sealed and showed me where it had been botched up with masking tape!! I asked him how long it would take to repair the boiler and he said usually it is a maximum of 3 days, however it has fallen right on the bank holiday so the repair wouldnt even be looked at until Tuesday when everyone goes back into the office. I have been left with my gas fire which only heats the front room and the engineer did leave me 2 electric fan heaters which he told me will "eat my electric." The housing association have been aware for a while that my boiler probably needs replacing due to the number of callouts over the past 12 months. I have a 5 year old daughter living with me and although i am managing to keep us both warm and bathing/showering at a friends house, i am annoyed that just because its easter i have to wait an extra 4 days than normal! Also, next week i will have to take a day off work to let them repair which means i will either lose a days holiday or days pay. Am i entitled to any compensation because of this? Any help will be greatly appreciated as i would like all the facts before i telephone them on Tuesday. Thanks again x