Called at the mystery glass company that ABLE GLAZE LTD said they had used to make the double glazed units.

Nobody at the shop had any recall of any order for my 10 units. They had no record of any sale to the ABLE GLAZE LTD or any agent under another name.

So! It's back to ABLE GLAZE LTD, who by the way have not sent me a guarantee certificate yet.

Also taken from Blagger.com about ABLE GLAZE LTD.

We rang the company on Monday morning to have them come out and measure for a broken window. They were supposed to be out in the afternoon, but the glazier rang very late in the afternoon, did not leave a message. When I got to the phone and dialed his number within 10 minutes he had already shifted me to the next day. I rang the office and confirmed for the Tuesday but this time there was no glazier and no phone call and no message left on either phone number. Needless to say, I had stayed home two days to wait for the glazier. My partner rang their phone service back at 4, who firstly did not know the glazier had not been in but promised to ring us back. When he did, he said that the glazier had rung both phones and left messages. Neither phone rang, and there was no message left. So he was very mistaken. At that stage, we cancelled the call, and took the advice that of one of the previous bloggers and went somewhere else. Our concern was if they were that unreliable in the sale, then the delivery they could well be worse. We rang a local alternative, who was here within 3 hours and has quoted us half the price. I agree, go local

A thread taken from Blagger.com about ABLE GLAZE LTD.

Some friends broke a window in my house when I was away. They thought they were doing the decent thing by calling an emergency glazier and fixing it before I returned. Unfortunately for me and them they called Able Glaze.

The man turned up Monday and proceeded to tell them that 'special' glass would be needed so he screwed a piece of ply board over the hole damaging the frame. He would return on thursday/friday to fit it. nobody came. On the phone friday evening they claimed they were waiting for the go ahead to order the glass! When I told them to forget it they said I would have to pay £98 for the bit of plywood & £78 call out fee. Even though they state they DONT charge a call out fee on the website. They said if I cancelled now I would have to pay for the special glass on order BUT couldn’t say how much that would be to buy or fit!!! And I would have to week until the following thursday to fix it.

Absolute cowboys. On the phone the man wouldn’t say who he worked for or give me his managers name or number. Do NOT use this company unless you want to be ripped off. Go local...

I would like to alert anybody that may be considering buying double glazing units,

because dialling ABLE GLAZE LTD could be a very costly experience.

ABLE GLAZE LTD are an Essex based company who carry out Double Glazing Repairs and also Door and Window locks repairs.

They advertise their business NATION WIDE in the THOMSON LOCAL DIRECTORY.

I contacted ABLE GLAZE LTD and asked for a quotation they then phoned their North West agent from their Essex headquarters, who came to measure up.

My wife accepted their quotation of £520.00 PLUS vat = £624.00 and gave them an order for 10 doubleglazed units.

Four small and six medium units. ABLE GLASS LTD then phoned their North West agent to order the glass.

Coming home from my work that day I noticed that my wife had left a note with the quote saying that she had ordered the units.

I was not comfortable with the price and phoned ABLE GLAZE LTD,

you can guess how the conversation went, which included a promise to put ABLE GLAZE on this Consumer Forum.

After half an hour a 10% discount was offered, at 45mins a superior employee offered a15% discount,

that was their final offer or I could cancel the order, but that would have cost me £312.00 lost deposit.

Throughout the conversation I repeatedly asked for the name of the company that was actually making my units,

and they consistently refused, but having taken much of their time over the phone they eventually gave me the companies name.

I phoned the Glass Company that was making the units and curiously asked for a quotation for 10 double glazed units - they quoted £181 plus VAT =£ 217.00. Unbelievable! I was speechless.

the local glass company in the north west sold my order to ABLE GLAZE LTD who are based in Essex for £217.00 vat included.

ABLEGLAZE LTD, who have made nothing, wanted to charge me £620.00 including vat.

That would leave a difference of £407.00 I would have been paying, if it wasn’t for challenging ABLE GLAZE’S original cost , just because they made a phone call.

ABLE GLAZE LTD who advertise their services in the THOMSON LOCAL DIRECTORY

gave me the impression that they are riding off the back of the NATIONS local GLAZING COMPANIES,

and it looks like from our experience that they are using them as CASH COWS .

I hope that this post will save somebody hundreds of pounds by making them aware of ABLE GLAZE LTD,

who will be advertising in your THOMSONLOCAL and using one of your local glaziers that you could actually phone yourself.

So the choice is yours , will it be ABLE GLAZE LTD you phone, maybe you would like to receive one of their quotes,

like we did, or one of the many others glazing firms in your area, to compare them first?

Dear Ed's, spent hours on a new post, I clicked preview, tried to go back and then got a message that I was not logged in. I did log in earlier and cannot see how i became logged out.

what happened and can I retreive my post

Hi Conniff, thank you for replying. Looking now at the web site it does describe what a spigot is for, which is a back opening stove, but I was told that the web site does not allow you to order my stove on line. I decided that I would seek advice from a sales assistant. I described what chimney I had, there would be no space behind the stove for any outlet to be fitted so I knew it had to be a top opening.I asked him what would I require and he advised me that I required a Straight flue pipe and a spigot.I did not know what a spigot was, I did not question his advice. The company said that I ordered the spigot and I replied that they ordered the partfor me. The company say that they monitor and record customers phone calls, I said that I will come down and listen to it, they replied that they had no retained recording relating to my order.

Bought gas stove by phone with fittings, costing us nearly £800. Upon opening the packaging,there was a wrong fitting. Without delay I phoned, then emailed and requested that I would like to send the wrong item back in exchange for the correct part. I received an email saying, 'seeing that they had supplied the part at my request then I could not return it. I replied by email to tell them, that their returns policy said, 'that If you simply do not want the item or wish to exchange the item then you may send the item back'.By this time 7days had lapsed and I was informed by email that 'my request for a return has come outside the 7 day period allowed for such claims and we therefore cannot accept the return.I was appalled at their refusal to accept the return the item and asked for the name of the Managing Director,they refused to give me his name, however a letter was sent. I received a reply it said ' it would appear we overlooked the position regarding your request to return the item, but concentrated on whether or not we supplied what was ordered'. He also said that we may return the item and that we must get a returns number and tell them on what day it would arrive. We wanted to take the item ourselves, but they notified us that they do not accept personal returns. We posted the item -which is called a spigot and made of steel- in perfect condition bubble wrapped it ,put it in a small cardboard box and sent it with guaranteed next day delivery.It did not surprise us when an email arrived telling us that they could not offer a refund as the steel spigot was not circular having been crushed out of shape. Unbelievable! We will be going to pick up the spigot sometime this week. We feel so angry and annoyed at the treatment that we have received from the fireplace store. The spigot only cost £15, but it's turned into a matter of principle and I would appreciate any advice regarding any action that I could take. My wife has lost the postage receipt, but we are not concerned about the cost of the spigot, we are just really annoyed at the digraceful service we have received from them.

Bought gas stove by phone with fittings, costing us nearly £800. Upon opening the packaging,there was a wrong fitting. Without delay I phoned, then emailed and requested that I would like to send the wrong item back in exchange for the correct part. I received an email saying, 'seeing that they had supplied the part at my request then I could not return it. I replied by email to tell them, that their returns policy said, 'that If you simply do not want the item or wish to exchange the item then you may send the item back'.By this time 7days had lapsed and I was informed by email that 'my request for a return has come outside the 7 day period allowed for such claims and we therefore cannot accept the return.I was appalled at their refusal to accept the return the item and asked for the name of the Managing Director,they refused to give me his name, however a letter was sent. I received a reply it said ' it would appear we overlooked the position regarding your request to return the item, but concentrated on whether or not we supplied what was ordered'. He also said that we may return the item and that we must get a returns number and tell them on what day it would arrive. We wanted to take the item ourselves, but they notified us that they do not accept personal returns. We posted the item -which is called a spigot and made of steel- in perfect condition bubble wrapped it ,put it in a small cardboard box and sent it with guaranteed next day delivery.It did not surprise us when an email arrived telling us that they could not offer a refund as the steel spigot was not circular having been crushed out of shape. Unbelievable! We will be going to pick up the spigot sometime this week. We feel so angry and annoyed at the treatment that we have received from the fireplace store. The spigot only cost £15, but it's turned into a matter of principle and I would appreciate any advice regarding any action that I could take. My wife has lost the postage receipt, but we are not concerned about the cost of the spigot, we are just really annoyed at the digraceful service we have received from them.