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Jean Kelly

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Everything posted by Jean Kelly

  1. Called at the mystery glass company that ABLE GLAZE LTD said they had used to make the double glazed units. Nobody at the shop had any recall of any order for my 10 units. They had no record of any sale to the ABLE GLAZE LTD or any agent under another name. So! It's back to ABLE GLAZE LTD, who by the way have not sent me a guarantee certificate yet.
  2. Also taken from Blagger.com about ABLE GLAZE LTD. We rang the company on Monday morning to have them come out and measure for a broken window. They were supposed to be out in the afternoon, but the glazier rang very late in the afternoon, did not leave a message. When I got to the phone and dialed his number within 10 minutes he had already shifted me to the next day. I rang the office and confirmed for the Tuesday but this time there was no glazier and no phone call and no message left on either phone number. Needless to say, I had stayed home two days to wait for the glazier. My partner
  3. A thread taken from Blagger.com about ABLE GLAZE LTD. Some friends broke a window in my house when I was away. They thought they were doing the decent thing by calling an emergency glazier and fixing it before I returned. Unfortunately for me and them they called Able Glaze. The man turned up Monday and proceeded to tell them that 'special' glass would be needed so he screwed a piece of ply board over the hole damaging the frame. He would return on thursday/friday to fit it. nobody came. On the phone friday evening they claimed they were waiting for the go ahead to order the glass!
  4. I would like to alert anybody that may be considering buying double glazing units, because dialling ABLE GLAZE LTD could be a very costly experience. ABLE GLAZE LTD are an Essex based company who carry out Double Glazing Repairs and also Door and Window locks repairs. They advertise their business NATION WIDE in the THOMSON LOCAL DIRECTORY. I contacted ABLE GLAZE LTD and asked for a quotation they then phoned their North West agent from their Essex headquarters, who came to measure up. My wife accepted their quotation of £520.00 PLUS vat = £624.00 and gave them an orde
  5. Dear Ed's, spent hours on a new post, I clicked preview, tried to go back and then got a message that I was not logged in. I did log in earlier and cannot see how i became logged out. what happened and can I retreive my post
  6. Hi Conniff, thank you for replying. Looking now at the web site it does describe what a spigot is for, which is a back opening stove, but I was told that the web site does not allow you to order my stove on line. I decided that I would seek advice from a sales assistant. I described what chimney I had, there would be no space behind the stove for any outlet to be fitted so I knew it had to be a top opening.I asked him what would I require and he advised me that I required a Straight flue pipe and a spigot.I did not know what a spigot was, I did not question his advice. The company said that I
  7. Bought gas stove by phone with fittings, costing us nearly £800. Upon opening the packaging,there was a wrong fitting. Without delay I phoned, then emailed and requested that I would like to send the wrong item back in exchange for the correct part. I received an email saying, 'seeing that they had supplied the part at my request then I could not return it. I replied by email to tell them, that their returns policy said, 'that If you simply do not want the item or wish to exchange the item then you may send the item back'.By this time 7days had lapsed and I was informed by email that 'my
  8. Bought gas stove by phone with fittings, costing us nearly £800. Upon opening the packaging,there was a wrong fitting. Without delay I phoned, then emailed and requested that I would like to send the wrong item back in exchange for the correct part. I received an email saying, 'seeing that they had supplied the part at my request then I could not return it. I replied by email to tell them, that their returns policy said, 'that If you simply do not want the item or wish to exchange the item then you may send the item back'.By this time 7days had lapsed and I was informed by email that 'my
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