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ktbelle

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Everything posted by ktbelle

  1. The hotel we stayed in was 4 star plus according to the brochure
  2. Also Thomas Cook have failed to reply or acknowlege my complaint within 28 days. All letters have been sent recorded del All photes sent were copies
  3. I will cover the basics from my memory as the letters are not on this laptop. We arrived at the airport to have hassle with our wedding luggage , arrived in early afternoon at the resort was woke at 10pm with champayne & flowers , we have a small child and this should of been on arrival . We asked to move rooms due to over grown trees, view of carpark , noisey, mould on the walls , air con didn't function, dirty running water , holes in curtains and bed linen , holes in my toddlers cot base . We couldn't move due to the hotel being fully booked . The rep told us it was the end o
  4. OK boys and girls, after poking my naughty question into another thread I have now read the majority of the rules ...sorry Legal Pickle and Sexyfufu I am currently since Oct 09 fighting a complaint with Thomas Cook regarding our awful Cyprus Wedding / Honeymoon. Basicially we booked our wedding and it was a total shambles. I have sent photographic evidence to Thomas Cook of dangerous wires in our room , mould , broken glass , dangerous play area , holes in curtains , holes in bed linen and the dangerous childrens play area . ruse staff , rude Thomas Cook rep , etc etc and now
  5. Ops Sorry guys I am half , ok quarter of my way round this site whilst multi-tasking with my toddler for his tea I'll post a thread , thanks everyone for being so kind Ktbelle
  6. WOW reading this "Legalpickle" you are AMAZING I am seraching thet internet for cases/information as - I am currently dealing with Thomas Cook regarding my dreadful wedding and honeymoon in Cyprus, Friday they sent me a letter & email offering me £200 Thomas Cook vouchers , plus £50 for taking vouchers !! Sadly I don't wish for blooming Thomas Cook vouchers but for a 80% refund of my hotel stay. My entire complaint procedure has being going backwards and forward since Oct 2009 and finally they are offering something. I also had my entire honeymoon/holiday ruined. Legal
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