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  1. Hi , I had had a problem of blocked sink pipes that had been going on since May,2021.I reprted the problem to the housing association ,and the housing association assigned the job to their favourite contractering company that kept on trying to sort the blocked sink pipes problem every time but the problem kept coming .Finally ,the problem was only sorted aweek ago. I email the housing association(contracting company) and asked for a financial compensation that £25 per week cost of washing and drying the family cloths at the laundry because we could not use the washing machine because the sink pipes were blocked or washing our dishes.The contracting company refused to consider my claim and asking for bank statements or receipts to prove that I spent money on washing my cloths in the laundry.As you may be aware that we only use coins to wash and dry our cloths at the laundry NOT BANK CARDS. Kind regards
  2. Hi ALL, Thank you all for your support and assistance . The agency has paid me my wages. in full .They transferred the money onto my bank account. This website is really helpful .I wounder how Can I contribute money to keep this web site going? Best regards
  3. Hi , Finally,the agency forwarded my warning letter to the security company and the security company said that lady in the accounts was on holidays since September and no one confirmed or checked my timesheets. She also promised to pay me by tomorrow She is the same same lady who threatened by not getting paid for the shifts . Here what the agency said : Hours have now been confirmed and we will process your payment to clear tomorrow. Apologies for the delay. I will update you tomorrow when the money is transferred to my account. Thank you again for your support.
  4. Hi, I have got their physical address and telephone number.I have already sent them an email .I sneaked to the sites ,where I worked yesterday and managed to copy all documents that proved my working hours .I have sent the copies with a warning to the agency .
  5. Hi, I was paid for the previous work via a bank transfer .I'm going to the bank in a minute to get the reference .
  6. Please see below: 5. Pay You’re entitled to the National Minimum Wage for all the hours you work, even if you haven’t recorded them on a timesheet. After 12 weeks you can ask to be paid the same as a permanent employee doing the same job. If your agency withholds your pay Your agency can delay paying you while they get proof of the hours you worked, but only for a reasonable period of time. Your agency can’t refuse to pay you because your hirer’s unhappy with your work - this is a contractual issue between your agency and the hirer. You can make a claim to an employment tribunal if your agency is refusing to pay you. ‘Pay between assignments’ contracts If your agency offers you a ‘pay between assignments’ contract you’ll be an employee of the agency, not an agency worker. You’ll get paid even when you’re not working. You must get an employment contract. You’re not entitled to equal pay under a pay between assignments contract. The rest of your rights will stay the same. You must get 50% of your previous pay, calculated at the highest rate of pay received during any one week. The agency must give you a contract stating: the type of work that you’re giving up the right to equal pay minimum pay rates and how they’re calculated where you’re expected to work (your agency can’t offer you work outside a reasonable travel time unless you agree) minimum and maximum working hours (the minimum must be at least one hour) The agency can’t ask you to come into its office for an hour to avoid paying you between jobs. You’ll only get ‘pay between assignments’ for full weeks when you don’t have any work. If the agency ends the contract: it must give you 4 weeks’ pay between assignments you may be entitled to certain rights, such as notice pay and redundancy pay
  7. 1/I contacted the person who is in charge of the security shifts by phone and sent him a text message and copied the same message and sent it to the administrator. 2/I did not apply for any holiday and the holiday was not included in the pay. 3/Actually,I went to the shift on time and while I was working I was informed by the security to go to an other site.The agency said to me on the following day .If they wanted you to be stand by they had to inform you at least at 20:00 to get yourself ready to move from a site to an other.The security company said you would not be get paid as I refused to go to an other site and I said I was not their employee and get paid by the agency that hired me.I reported the conversation to the Agency on the following day and they said to me that was correct. 4/ The agency refused to answer my calls and ignored my emails.I never missed any shift during my service at all.I'm always on time . 5/I The agency work under the security company and get paid by them ,then we get paid by the agency. 6/I put my CV on indeed.co.uk website .They saw my CV and asked me to send my papers and I did.
  8. Hi, Thank you for the reply. Firstly: The agency provide the security companies with security officer when they suffer from shortage of staff due to sickness ,absence and so on. Secondly:I did not apply for any holiday. Thirdly:I did not work for the agency since they refused to pay me my wages and I did not do any shifts as no Payments were received. Fourthly:I phoned the contact person who is in charge our shifts but he blocked my phone number so that I could not get in touch with him.I also sent emails to the administrator, but she did not reply. Fifthly:The agency is out side London and I need to travel mile and miles to get there, the only to contact them is the phone or email.. Finally:I'm not the security company employee .I'm the Agency employee so I have no right to speak to the company. Regards
  9. I'm emailing in respect of Temp work problem.I have registered with an agency to work on during the weekends. I joined the agency in May and I have been working for the agency ever since.I did not singed a contract with them and all I did I sent them my Security licence ,NI,British passport ,proof of address and bank details. Everything was fine I used to receive my pay slips and get paid on Fridays.The agency hire me to work for a company to cover luxury shops and night clubs and bars in London. on the 25th of August around 22:30,I was working in a bar in London, I got a call from from the company that hire the agency and asked me to go to work on an other site.,I said to them ,that was too late and there was no agreement between me and the agency to stand by and mobilize so,I did not go .The lady who was on the phone told me that I was not get paid. for refusing to go . I phoned the person in charge on the following day and I told him what append.He told me that I was his employee and get paid by him NOT the hiring company, and if that company wanted me to be stand by they must tell at 20:00 to get myself ready.He asked to work normal on Saturday ,26th and Sunday,27 as agreed.On Saturday,26th around 22:00 I missed a call from the company that hired the agency because my phone was charging and I found a message asked me again to go work somewhere else.I found the message a round midnight and replied saying sorry the call was missed and message wasn't read because the phone was charging. I had to get paid on Friday,the 1st of September ,but I was not,I phoned and texted the person in charge ,but no answer .I emailed the agency they ignored my message. I would to mention that no holidays were paid since I joined the agency and NO contract was singed but, I have got the pay slips. I look forward to hearing from you soon.
  10. Hi, I would be grateful if you could kindly send me a model letter for the PPI claim . Regards
  11. Hi, I took a capitalone credit card with PPI in 2005.The sale adviser advised me to take the PPI on the phone though I did not know what is it mean.I feel that I was mis sold the PPI and bought something I never needed. I want claim my my PPI. Thanks
  12. Hi, I took a capital one credit card in 2005.I purchased the PPi for the card on the phone .I did not need it but the sales advisor proposed it on the phone.I had never used the PPI since 2005 .Can I claim my money back bearing on mind the sale of ppi was on the phone. Thanks
  13. Hi, Thank all for your help. My company has finally agreeed to pay me off all my holidys pay from 2007 up to now. Once again,Thank you,
  14. Hi, Thank you for your reply. The picture is still not clear for me in regard of resignation .The company doesn't want to pay me the money and i'm still waiting patiently for them though there is no ray of hope.I dont have problem with the Department of Work.The Department of Work will ask me about the reasons of resignation espcially in this economic atomsphere,they dont want to increase the number of job seekers . I want to hear about my leagal situation .
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