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docproc1974

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About docproc1974

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  1. This is the first time I have used a Consumer Forum, and will add that it will be my last time, given the type of person it attacts, such as yourself. On the point of "Help" I must declare that I was more interested in making others aware of the pit-falls of the "Small Print" rather than soliciting actual help as such. I do not recall "ACTUALLY" asking for help or advice..?? In the past I have taken on and won many a fight against those who "think" they can ride roughshod over consumers. This is another example of yours truly standing up for what "I" thought was right and in the end getting a good result.( and... without your "help" which you seem to place so much importance on !!) Likewise, the "Legal" Department of Dixon-Currys seemed to agree with my points about "small print" and were very courteous both by letter and on the phone. Think what you will of me, it is not a problem. I have worked hard all my life (now retired). Ran my own engineering business for most of my adult life and.... served with HM Forces both as a regular and on reserve. I do NOT suffer fools gladly. If that offends..?? tough..!! This is me signing out... and closing down for good. Leave a message if you will...?? but it will not be read by me. Entertain yourselves and others with your self-opinionated views ( on punctuation etc) if you so desire. I have better things to do. As said... I really wanted to tell others about my experience rather than solicit help. In future I will refrain from both / either. Have a nice life.
  2. 11 May 2010. Good Sir, you have missed the point regarding help. Help was requested regarding the problems with Dixon-Curry-Mastercare. I was not soliciting help for correct use of the English Language as you so "pompously" seemed to have thought. Anyway... Mastercare seemed to have grasped the points being made.... "In The End".... as .... I have now received a "PROPER" and sincere appology along with a cheque for full reimbursement for the replacement washing machine. Yes I agree... Good Day.. !!
  3. here we go again... another lecture on how to write English.. !! for gods sake ... shut up about the "English"... !! Not interested in your views on how I should or should not use full stops or any other aspect of "MY" style of writing... so... please "DO" shut up about this matter.. I will not comment further....
  4. Thanks for your comments.... OK... I must confess... I did not obtain a degree at Oxford in English...But... I do hope that the general issue is of sufficient clarity to understand..?? So... let us please concentrate upon the general issue of the warranty terms... the lack of communication from Mastercare...etc... As mentioned in my "Thread"... I have had experience in the past with a warranty provider ... Domestic & General... who... under exactly the same circumstances, several years ago, acted in what I would regard as a "customer friendly" way, promptly and with due consideration to communicating. No problems with the way I was treated at all... unlike the contrast in "service" as received from Messrs Currys / Mastercare. You mention about a "full timetable"..?? well... as I mentioned previously... I wrote.. and included "ALL" details, reference numbers etc... The first two attempts were ignored by them... the third got a response, by phone, telling me that I would NOT be getting either a refund or a replacement machine..!! So... they have had at least 9 years of insurance premiums.. which I have lost. OK... my fault for not reading the small print.... but... what kind of "executive" puts in such a clause so as to expect a consumer to NOT have a working washing machine for 6 weeks or perhaps more..?? or indeed, perhaps a fridge/freezer. That really is just NOT realistic, fair or reasonable. I really do NOT want to hear any more about the Oxford Dictionary... how to spell or punctuate. Can we leave it at that please.
  5. "IF"... you had been the person or persons at Mastercar from stage "1" you would know how hard I tried to get an answer to... what is going on... what are you planning to do..?? when..?? etc.. but NO ONE would tell me "ANYTHING...!! apart from... we will contact you about it in 24 hrs.. but never did..ever.. (sorry about the over punctuation !!) As said.. "IF" you had "ALL" of the info... then you would be better placed to make a constructive comment. The Old washing machine was taken away for scrap by the new supplier... so... no longer available for repair... but... I have yet to be told... were Mastercare going to repair it anyway...?? I doubt it... given its age as I am told that spares are no longer available.. perhaps you would know better on this ..?? Were you going to repair it..?? Did the engineer say it could be repaired..?? please do tell. And.... please keep your "lectures" about punctuation to yourself. Thankyou.
  6. To Keep the story as brief as possible. Bought a washing machine from Currys over ten years ago. Took out extended warranty for 5 years ( 4 + 1) to start with, then renewed every year. recently a fault developed, called for engineer. engineer inspected a few days later. I phoned Currys a few days later to enquire as to what will now happen... as... the cover is for "repair" or "replace" (new for old).. was told... will get back to you in 24 hours. 2 days later I phoned again... same story... 2 days later I phoned again... same story!!... now getting "brassed off" with this..!! wrote to them.. no reply... so a week later... wrote again... no reply... phoned again... same story as before... Now I am getting "mad"..!! kept on phoning... 3 times in one day.. and at last call... said...look... I need a washing mashine..OK..?? now if you do NOT give me a commitment today... to repair or replace... and tell me when... I will go and buy one myself and send you the bill..!! next day... still no reply.. so I did just as I said I would... and sent them the receipt for refund.... but BONG... I should have read the small print..... DIXON / CURRYS ... "can"... take SIX WEEKS to decide upon what to do...!! can you believe that..!! (had a call from the... a first..!!) to tell me that ... as I had gone "over their heads" to buy another machine... and got rid of the old one.... it is "ME" who is in breach of contract... and... in two words... "get stuffed"... no new machine... and of course no repair... Please bear in mind just how much I have paid over the "9" years for warranty cover"... Not good...!! How many people I wonder... will wait six weeks ... without a washing machine... "before" any action to repair or replace is taken by Currys.... very few I wager... probably less than 0.01% So.... DIXON / CURRYS .. Mastercare / Coverplan... my compliments (not!!). Your after service "sucks"...!! We do have Appliance cover with D & G... similar set up... but.... have had nothing but first class service from them.... replaced another washing machine for us... 2 years ago.. in 10 days from the engineer "writing it off"...... that is the "Real Deal"... my friends... how it "SHOULD" be done..!!
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