Jump to content

pluff

Registered Users

Change your profile picture
  • Content Count

    54
  • Joined

  • Last visited

Community Reputation

1 Neutral

About pluff

  • Rank
    Basic Account Holder
  1. Hi, I don't have access to a scanner so took the picture with my phone. I will try and scan it at work. Yes I checked Equifax today and it has changed to all green no default in sight!!! YAY! I cannot tell you how happy this has made me!
  2. Wow! It actually worked! Letter from Virgin came! They have decided to remove the default for me!! I am so happy! I can not thank you enough. YAY!!!
  3. Well I've written the letter pretty much word for word why has been suggested here (thank you so much!) I have been so busy at work but I want to send it, and get the ball rolling!
  4. No I guess not, I requested the SAR because I thought it was what I should do. I am not sure what should be in the SAR which is why I don't know what is missing but I was expecting lots of paper work(?)
  5. I started to write my letter, I'm still a bit stuck on what to say about the lack of documents from the SAR but so far: Thank you for your letter dated 02/01/15 containing information about my account. Despite my ongoing complaint with Virgin Media concerning the way my account has been handled, you have still not been able to offer me an acceptable resolution. I entered into my contract with Virgin expecting a certain level of service, I am aware that you do not offer a fault free service, however, I did expect at least the majority of the time to be able to use the service I
  6. Yes I have all the paperwork. All the letters I have sent and all the replies from virgin.
  7. Sorry, I am a bit rubbish at this! Yes the SAR stuff is just like a call log Print out which details all the calls I made and letters i sent relating to the whole account, problems and disconnection. Thanks for the detailed reply will redo my letter.
  8. So far I have: (haven't put in anything about the SAR as I'm still trying to find out what should be) Thank you for your letter dated 02/01/15 containing information about my account. Despite my ongoing complaint with Virgin media concerning the way my account has been handled, you have still not been able to offer me an acceptable resolution. As I have previously stated, given the terrible service I received, the relatively small amount involved and the lack of correct procedure followed, I would like the default on my credit file removed, not changed to settled, removed
  9. Will do, I don't actually know what should be in the SAR. I have been trying to find out but it all seems a bit vague. They have sent me a computer print out which lists all my calls and letters by date but what else should be there?
  10. Thanks I am reading around the forum now and working on my final warning letter to Virgin.
  11. Thank you so much, I'm feeling in the fighting mood now! I kept everything so will go back over it all. I will read some threads here as well to start my case. I will keep you updated. Thanks again
  12. Hi, sorry I have been at work and unable to answer. I am more then willing to try to take them to court, I just don't really know how to go about it. I was under the impression that small claims was only to get money? Anyway the long story: I signed up to Virgin and started to get problems straight away. 13th January: my telephone line was installed and crossed with my neighbour’s line. 17th January until the 23rd January: my internet was down – I was told a fault in the local area 11th June until the 22nd July: fault in my area with broadband service no c
  13. Thanks for the reply They did not send me a deadlock letter (I assume it would be labelled as such) but their last two letters have been more of the same insisting that there is nothing they can do as that is a true reflection of my account! I will do an ICO complaint.
×
×
  • Create New...