Tesco from looking at my points card alone could see that no too long ago I was shopping with them, even down to buying a telly and clothes, mobiles for the kids, credit etc........They will have seen since this happend to me that I havnt gone near with a bargepole, not a perpusful thing, just that when son would say we need to do our shop, as I find it hard to go out and he would say, tesco, I would add I cant cope with that. Today couldnt face asda even, not laid out like tesco with all the nooks and crannies like my local store and familiar with.

So we tried sainsburys and the shop today was just over £160.00 and this included masses of clothes the kids needed as I found they did a percentage off this weekend plus a reasonable shop, also they have nectar apparantly, like the tesco points card I liked and this card can be used elsewhere.

So not to bad an experience and the lay out in a new rather massive store at least didnt feel like the warehouse appearance of asda, with the huge signs rocking too and fro as if about to drop on your head.

My nearest superstore is asda and I travel slightly further to tesco with not too far away a tesco massive superstore. I prefer tesco when doing the large shop and replacing household items, but I need to get my faith back with them as a brand.

Hopefully the head office will be reading this as they say it is getting attention and realise that in the long term from the business perspectibe of tesco brand it would be nicer for me to feel I could shop there again and also for anyone reading this to know this thread was concluded to my sattisfaction. It is up to them as I know they are reading it.

Does the tesco brand as a whole condone the behaviour of one side of them that is letting their customers down. Hey my house insurance is up for reknewal soon, I cant consider tesco at the moment can I:oops:

Lets see if they do really want to help and I will have to go now as I am ranting again, but hey I am human after all and normally when you are not asking for anything unreasonable you have a good chance of winning.

Hey tesco when I just prior to chrismas bought a meal deal the bottle of wine cap type popped off in the taxi home and exploded along with me being overcharged on would you believe it tbags due to store error apparantly. I rang you up and you offered when next in to replace the bottle of wine, fair enough, and also refund the overcharge or refund the product next time I came in and this was entered on your computer under my address apparantly. I havnt had the refund yet due to the fact I havnt been able to see myself past your doors adn even if I did I am unlikely to request the refund after such a time. But you can check up for yourself what I have posted here, it proves I am not a money grabbing so and so, if thats what some of your team think I am trying to pull.

Night night my feet and myself are exhausted after my shop at sainsburys.

dunno how you are paying that with bt

 

27.99 + calls is what the deal is now

upto 20mb BB, free uk LL calls 24/7, mobiles 7ppm, line rental in that too

 

dx

Ah just read your post again, no with tesco phone and broadband I had no limit to the ammount of usage on calls or broadband and made sure that was the case at time of contract due to sons xbox and that daughter and me at same time can be online. So signed up for same type of prouduct, no limits, cant cope with worry of us going over, wanted same as had no more no less.

No doubting tesco are selling a good product, but that has to be balanced against when something goes wrong, will they truly competantly sort it out without giving you a hernia or threaten to cut your alarm when I have a genuine fear of collapse because it is a reality for me day to day and out of my control. I suppose thats what stresses me when something is out of my control, certain things we manage in other ways with no big deal, but how after pleading so much for them to make sure the line doesnt get cut, it became obvious to me it was no big deal to them, but was to me added to the stress of politely insisting to numpties who should know their job that it wasnt my fault and I could prove it.

Forgive me for the numpties mention tesco, what would you suggest they be called repo men?

Just received the contract, it gives a discount of eight quid for the first three months, then lists it all as I said and line rental is on top. If you look on the bt site its quoted on there also, so I am a little confused after what you said especailly as the reality of the ammount is sinking in xx

It was the bt sales reps on phone after ringing them when found number on bt site quoting the offer.

I could ring bt and get them to double check for unlimited broadband, calls and line rental can you confirm this is your cheapest price, as it is not too late yet. Could you refer me to where you found the cheaper quote and i could mention it because if it is true I would of course want to save tesco as much money as possible in the circumstances as at the moment the ammount is in black and white

I have been nice and not asked tesco for the five quid postage for the courier of my new equipment:wink:

It is the priceist combined package they have with no limit to ammount of broadband and calls, there are other packages but as my son is a gamer and uses well thrashes the broadband with his missions, it had to be as I had with them, no chance of going over usage or on calls also. It doesnt give any mobile thingy with it.

Got it bt total broadband option 3 apparanlty, found the letter down the back of the sofa Calling plan unlimited anytime plan. Line rental on top.

Thanks.

If when they had sold me their product some time ago, a bit like the film the repo man I saw last night, where they are selling over priced well body parts to sick people, that they know will put them understrain to afford even if they could anyhow. If they then said as in the film we will if you default and dont pay, we will cut you open and rip out the organ and let you die in pain, the man considering the purchase decided uhhmm no thanks.

I watched that clip and thought of tesco re my safetly of the fall alarm being ripped away from me.

At least it appears in repo man they purchaser of the contract had defaulted due to no monies, it wasnt as if their had been an error or billing issue. Imagine tesco phone and broadband if they got into the body part buisness they would have been chopping up all their customers a little too promplty:jaw:

Watched the film last night on tv, its set in the future and to be honest, I wouldnt plan to eat a meal at the same time xx I had thought it was the film version of the tv programme operation repo, hahahahhaha, got bit of a shock.

Hi, I didnt have time to look a round. I had called them quite late and then told my line was to be disconected and past to debt team. I panicked after them telling me they couldnt tell me when it would go dead and realised there was no getting through to them that it was not my error again. Rang bt who looked via openreach and said no planeed disconection was on my line and asked me to tell them what was wrong, I had rung the sales side mind you and asked them could they as before support my alarm and get me on asap to prevent tesco at some point cutting me off and my fear over the fall detector not workign had gone into overdrive.

I asked for unlimited calls, unlimited broadband and line, like I had with tesco and the most important thing was the imediate reassurance of they would get me on asap and they gave me reassurance that once tesco received a confirmation the following day that I was leaving them, it was unlikely that my line would then go dead. Thats what I needed to hear. I know bt and openreach are different companies due to competition, but I suppose I hoped that they could push it if possible and get me on if had space.

If tesco had said when they planned to disconect I would have had a chance to calmly look around and see what else there was, but to be honest the cost was not such a panic as I had used bt prevously, that I would take up with tesco, it was more get my line on now to stop tesco messing with it.

I got quite a bargain with tesco for what you get, but they pushed me away and after them being new to me and in ttheir own words at managerial level, new to telecoms business they would, they wernt exactly a good example ot an unfamiliar company re the product, I trusted them because of their brand. You see after what heppend I dont think I could have risked going through the same scenario of promises and then questions of we shouldnt have sold you the product, we cant support your alarm, it is interfering with the broadband, then its an exchange problem, then they forget the exchange as a raised issue and suddenly say they can support the alarm and it eventually turns out to be the router. I am not a techy person, but I can be heared early on when the broadband at times was a nightmare, saying could it be the router? They told me I had to keep ringing and get them to reboot, it even down to suggesting it was my computer at fault. I even had to take my apple mac to the apple store to get them to check it out, they found nothing wrong with it at all. Subsequently it works fine and so do the other computers. Was the router in the end!!!!!

I really think tesco were trying to sort things out, the managers or people who called me once apologies were given, did seem to want to sort things out, but the big BUT is, where these errors resulted in loss of service to me or errors in billing, no matter how they promised to liase with billing, I still got the calls of suggestions of insufficient funds or calls to say we havnt had any money, when they themselves told me to stop the dd whilst i was being billed and had no service. This led to billing telling me they would cut the line on more than one occassion after me reminding them of the alarm and how I relied on it.

It has to be asked if these are as they say managers and if at managerial level they cant liase with billing, or customer services on a billing confusion cant sort it and refer you back to them, they I sugges, stop using third party billing so you can alter bills promptly and not again repeat the same error, and make sure the sales team and mangaers know what they are talking about.

All companies at times lay it on a little thick at what they are doing for you, or their role even within a company to impress the issue is important to them, I just cant undrestand why managers cant overide billing errors, or if something as stupid as a direct debit fault is being spouted by the staff and on the broadband side, then make sure you the mangers know what your staff are saying to the cusotmer. I mean not a problem if sorted who would know, but If reoccurs you have to deal with them again, and they get responses of blank and who told you that and you become aware of you msut have been told carp.

So one day I might trust another provider, but for a while at least the next eighteen months I will be with bt as pushed to them, any cost of this above what I would have paid to tesco will be reclaimed from tesco. You would think its a small price to pay to get rid of a cusotomer who must have been such an embaressment to them that they could fluff up so much, you woul think that they would get all involved together tell them how much it has cost them and say its not on. Tell them what happened if we had many cases like this, wed go bust.

Of course that is hoping tesco would look at it from both the customer and business aspect ot it, but truth is we know they only look at the business aspect of it, their own words and that doesnt take account of letting people down

If tesco did care they woudl want to learn by it pay me compensation for the horrible time I have had with them and make sure it doesnt happen to anyone else. I am still hoping a little because I got a reply fromt the terryleahy team at tesco uk that they are looking into it for me. I have said I dont want to have to take tesco to court and want them to make sure it doesnt happen to anyone else. Heres hoping they do something xx I have said how saddened I am that the brand of tesco in my view is tainted as a whole by the actions of tesco phone and broadband.

How would they feel on disability benefits, feel if suddenly more than 15.00 a month, that you had with releif been encouraged you could save with tesco and got used to budgeting for, suddenly dissapered again. I had been in arrears with my water company sicnce leaving my ex for some years and it was gradually reducing as the extra money had encourge me to set up a standing order with them and pay the extra. I would have to ring up my water company who have been patient for years and pleased with me for setting up standing order and tell them I cant stick to the promised arrangement and I would have to be also embaressed there if they would entertain it at all. I dont think they would want to hear the whole saga as an excuse and I dont feel I should have to. Does tesco consider this? Of course not. I have to also add that my bank account has not had the same amount of calls re another direct debit or standing orders even on any other product or servie I have requested, from me saying the bank and I are being blamed for the monies not going out. My bank confirmed it is up to the company to request the monies and I did all I could in repeatedly repeating on request my details and account details which were the same each time. Its not as if they had requested monies, it refused or bounced as obvioiulsy my bank would also have records due to any charges raised against me re the bounced direct debit. come on tesco my bank would have charged me a fee each time as if your billing team suggested, that the reason was insufficient funds, there is not one charge as their was no problem at my banks end.

Bt are expensive I have now learnt, but due to what tesco did, I didnt at the time have much of a choice anyhow, better the devil you know for a while.

Have to add I have it on recording that both the billing and broadband side were quoting a direct debit fault to me, most recently the gent who spoke sence I refered to in earlier post and the broadband supposed helper who I believed was a manger who was montioring my account supposedly who didnt do what promised and the complaints recodnise this, but say they have concerns I was told this.

I have today to prove to any court I have done all I can to rememdy the situaition as in court is last resort for out of pocket expenses to email the office of terry leahy. They have took the trouble to reply saying my contact is getting attention. I also out of courtesy emailed the tesco phone and broadband team the emails sent to allow them to liase with the head office.

I also today received my contract with bt, it states my charges are now 28.00 a month plus line rental of 13.60 making a total of 41.60 as apposed to the 23.00 I was paying tesco which included line rental. So I am out of pocket £18.60 a month and totals 334.80 over an eighteen month period. I will be fair and deduct the three month special off I will receive of 8.00x3= 24.00 leaving out of pocket expenses of 310.80.

Now if after the eigteen month period I choose to stay with bt I have chosen to do so and responsible for the cost, but this situation was forced apon me due them saying my line would be disconnected through no error of mine. As I have had to sign to a 18 month contract I feel it fair for them to compensate me for this term.

Surely from their business perspective it would be better to make sure situations like this do not occur and in turn force people to ask for such an out of pocket expense.

It is not my fault this account has not been as they woud like it, it surely hasnt been great for me also. But again to ask the customer to understand the business perspective, well its a new one on me. To wipe bills after such repeated mistakes and allow the customer to follow your advice, then to suggest not much has been paid to the account, is shamful and it shouldnt have been allowed to come to this if all involved did what they promised and watched the account to make sure all was okay.

If tesco head office is as I requested reading this thread then I would be happy to accept the payment made to bt on my behalf of my new account starting 7/3/2011, this would prevent any further need to persue this matter and prove tesco does care and will learn by its mistake. That action would make me not claim for distress and the harassing nature of the billing team along with the overall distress over the last year of constantly having to chase them on one matter or another due to constant admitted failings on my account to a person they new was disabled and relied on my line being active due to the emergency alarm that was relayed to them existed on starting the contract with them. I would then also find it possible to forgive them for blaming me that such a poorly run account did not earn them the ammount of revenue as they wanted from a business perspective it appears at a senior level within the company.

I think that you will find that Tesco don't give a **** about a little bad publicity or even consider that spending a little to sort this kind of problem out would do them a lot of good

 

They just prefer to pile things high & sell them cheap & not worry if a few get broken or lost along the way

This rings so true especially today, especially the not worry if a few get broken or lost along the way.

They have confirmed letter confirming call today is on the way, I respecfully asked them to refer to certain points of my experience with them and asked for it to be refered as dead lock letter if they are not willing to resolve to my sattisfaction.

Thanks. Hey its now little me against tesco, I suppose its been like that for a while and in fact I am not so little now, my waist line has spread, hahahha.

Any input appreciated, the ranting and stressed blogging is at an end, I know what I need to do and where I stand. Any advice from anyone would be appreciated on what to do first or any pointers, and if anyone in similar situation they are also welcome to post.

At least if I am a good girl with bt, I know they are not going to threaten on an illinformed whim to cut my line, they last time I looked they knew how to successfully take a payment without a song and dance.(unfortunaltey tesco failed there) also if they make a billing error they sort it promptly and not put the onus on customer to keep awaiting the future months bill for correction.

I am going to ask the site team to change the thread title to 'I am forced to take tesco phone and broadband to court'

Thanks for looking in xx

Well I finally got my call back, we went through the problems I have had since day one in them encouraging me to leave due to saying they couldnt support the alarm then told the could and as a result me going to sky, then them telling me they could support the alarm please dont leave and me cancelling sky and not forgetting the hastle over them insisting for some time they were not responsible for reinstating the line when they were my current provider. Then for them to make errors with the billing and as having no service being advised to stop the direct debit by one of their managers to stop incorect ammounts going out of my account. To top it off when reinstated for them to have problems correcting their own bills due to their choice of third party billing leading to a few months of incorect bills followed by them having problems accepting the direct debit was there up and running.

They have said they have had as a business little funds to my account, I added well thats because of your errors and i would have been happy for good service and therefore you would have received your payments in respect of your bills, but it didnt happen.

They have said in their opinion there had been enough credits on the account to cover their errors and more recently they have decided to again wipe a bill of the ninetly odd pounds curently outstanding because of current errors and they can see on their systems promised return calls and promised monthly monitoring to make sure all okay as promised, has not happened, but even so they are not willing to cover out of pocket expenses.

I said lets forgive previous errors and I am concerned obvoiusly with why I was forced to leave to bt adn that reason was the threat of my service being disconected without warning due to their billing team blaming me for no payments due to direct debits not being requested.

We have confirmed who again reiterated the so called direct debit fault to me and she says she has concerns I was told this.

They have admitted fault in my view by again wiping another bill. I have not forced them to do this, they chose to do it in response to me insisting how unhappy I was, the same as a few months prior. You see I think they have to face up especially being such a known brand that their customer does matter, stating from a business perspective is not good enough, I as a really messed about customer have had to accept I am forced to pay extra and I feel they are liable as a result.

They seem to think I should be overally greatful for the credits on my account over the last year, I am not, or I was untill I was made the last few days feel they had done them as they said accepting I did nothing wrong, they in fact think they have done me a favor I truly belive.

What I wanted was a service as sold to me when I rang and in return I would happily have paid them on time and promplty by their chosen method. They kept messing up and it was acutally them who when I was being billed with having no service suggested I stop the direct debit untill remedied, them not me.

When they again let me down and threatend my line, I did the same again based on there suggestion last time untill bills sorted, they were out of courtesy informed in advance and informed as soon as manager reassured me sorted, that the direct debit was ready again.

They them suggest the reason for no payments goind out as a direct debit fault and even today hint there is no fault. So I put it down to too many people not knowing what they are doing, both on selling and when internet interuptions are suggested caused by non related alarms, they havnt got a clue it seems. When you speak to a reasonable person they put you at ease it is sorted and your stress levles calm down, untill the next time.

I think this is going to the small claims court, or otello then small claims court, I need to decide which first as I can show I have made every attempt to keep them informed and when service has been disrupted get prompt help.

They have pushed me away causing me to lose my bargain package and be forced to go for the same service at another provider for more expense I feel they should compensate me for that, as for distress I will ask advice on that, I have been under imense stress and they know I have.

Do they really hope that wiping another bill and getting rid of her will in any way make them learn to not treat the next customer like S***. I dont think so. I am strong enough to have my day in court and will wait for their official letter wait for my line with bt to activate and then decide what to do, but if tesco are watching, they can be reassured it wont be one of forget it.

I will send letter to tesco head office and give them the chance one more time to look into their telecoms descisions and if they are not interested then I will take the name of tesco to court for costing me money.

Business perspective, am I supposed to want to look at it from tescos business perspective, serously, I am afraid I need to look at it from common sence perspective and that of my purse, sorry tesco your business perspective will need to reconsider how it treats people.

No call yet, told in a meeting, cant tell me when but that they work up till ten pm tonight!!!!!!!

You know when a call is being listened to as in when you speak there is another line listeining, after she asked me to hold every word I said repeated and echoed, I got the impression someone was listening in and having a laugh at my expense once she had come back telling me in a meeting.

Must be one hell of a meeting as no call yet and just gone six pm, I am suprised when you sign up with them that they dont warn you if you have problems with us and rely on promised phone calls back to be prepared to do the night shift with them by the time they choose to ring, if they even do.

No call yet!!!!!

I presume she just told the truth and asked for help which they gave. No one needs to know the presonal bits of what was said as long as you are open and explain your present situation, thats what they would concentrate on.

kitten, if you are in similar situation start you own thread, state what happening without giving personal information and posters will help

Just click on new thread, title and off you go for advice.

The importance of my thread and recorded calls even though a little between cross for asking for advice and blogg, comes as helpful when it matters.

Expecting them to ring later today I amass the emails and realise there is something which was more importand issue and then made worse by their supposed direct debit fault. You see when they zerod my bill in approx november now, i have re read my posts, when they are refering to we wiped you bill as in letting off a naughty school girl as in not much credited to the account hence. they have forgot one important matter.

When I was awaiting for my line to be reinstated re the slamming, they were billing me and agreed to reimburse me. They told me they had to bill me to keep the account open even though I had no service, when the bill would arrive they would adjust it. However the bill came and they hadnt adjusted it, they said due to third party billing they were unalbe to do so and would I pay it and it would be adjusted the next month.

I think they will realise they were paid on month which is probably the august 2010 payment and then I nearly left them because they didnt adjust the bill and kept ringing me for payment and suggesting insufficient funds.

So where they are refering to direct debit fault more recently it seems there is more to it, they use third pary billing couldnt adjust a bill as promised, kept asking when mistake happend again for me to pay it and then adjust the following month and I finally said NO.

Provide me with correct bill, take correct monies or I will leave, thats when I got the call first mentioning direct debit fault and them wiping the bill.

So seems after all it is one of INCOMPETANCE, because my memory has been refering to the fault and neglecting to remember their other billing error. Their staff probably cant understand how so much has happened on so young an account and are blaming me as a result.

So where they have been refering on previous occassions to direct debit fault at same time as billing errors were occuring they themselves seem to have got confused. As the problem re the direct debits was occuring at the time with others and on their system and that then affected my account with the reactivated dd once they had finally corected their error. Seems their staff when refering to non payments have forgoten they were trying to bill me for something they should have credited adn once made the mistake again, were asking me to pay again, and to alter it the next month, I finally said no, they said you have to pay the bill and hence the threats to my line for their errors once more.

Then the direct debits dont go out and they hence I feel blame me being aware the direct debit was temporarily frozen untill they sorted the billing error last year. Their systems havnt been able to succesfuly request the monies.

So you sign up to a service who then say they cannot support your alarm and that is why you are having internet problems, when I suspect and am heard asking could it be the router. Later this is confirmed as rubbish and nowt to do with the internet, it was the router after all.

They then when line slammed twice take an age to realise it is up to them to restore the service as my provider.

They then when line reinstated bill for period where had no phone and broadband and on raising the bill state error of third pary billing and that they had informed their credit clark to alter my bill but it hadnt happend and would the next month, so please just pay the bill.

I find the next month the bill has not been altered by the ammount overpaid the previous month so I ask them to alter my bill, told the credit clerk my term for her, had thought the credit was an error and took it apon herself after seeing previous credits on my account to cancel it, therefore it would need to be paid in full and credited the following month.

I at this point said no, remember they had messed up me with no line for ages and didnt treat it as an emergency knowing I had no fall detector working at that time.

They then gave calls suggesting insufficient funds due to the dd being stopped, although I had informed them to protect my account after them saying I had to pay it, that it was temporarily cancelled adn I was considering leaving to bt.

They then ring me back apologise say it will be sorted and to stay with them, I agree and ring bank straight away to unfreeze the dd and they then just had to do their job and take the monies.

It didnt go out and then they said it was a major system fault and afterwards confuse the billing issue with the direct debit fault.

Phew, confusing or what?

Lets see if they remember the above when call me today.

Thing is I have memory problems and rely on recordings and emails to unravel this hastle of a year with them, they have their own computers which should say when apology given and refund for what reason, or does it, or do they just say one thing to customer to shut them up and type another. Okay I suppose if issue is solved, but if its just a temp fix when we are relying on what told, not good enough.

:whoo:Great, at least they are paying you and said sorry, thats what counts, great news.

Hahahahahahha now arguing with another distributor giving opinion.

Blind leading the blind seems fair comment based on complaints on this forum. You can never get an unbiased opinon from most reps when there is commission involved a bit like the window salesman who sit in your house for hours to get the sale, uw might not take hours, but dealing with them when somthing goes wrong sure can take years off your life!!!!!!!

Can a potential customer of uw risk that they might not get the helpful rep who has more than just a concern of commission, NOPE

Hi guest:whoo:

I put it that to blame a customer for a system fault wether that is true, or one of inputing information incorectly on that very system, that to harass and stress a disabled person and put in fear of harm is malicious.

I also think that if anyone chooses tesco phone and broadband to please make sure you have a device such as I have truecall that can automatically record all incomming and outgoing calls, for piece of mind as if you are not already suffering from some mental conditon, you could truly be at risk of one if you go through what I have over the last year, and if you unlike me dont record your calls, in my opinion. Makes interesting listening.

Sometimes a mental conditon it seems with attached paranoia i admit, becomes a friend, because on the occassion you need a record, you have it, mentally ill but most organised been in years:whoo:

Mentally ill but still polite and patient I add, you have to be when dealing with tesco phone and broadband. Maybe they should set up a clinic for people distressed after dealing with their billing team, hey theres a suggestion.

Hey, tesco didnt try to set up another dd did they?

You know the two email I received saying they had attempted to do and my bank confirmed nothing had apeared. Had they tried to do it again serupticiously after me telling them cancelling current dd, surely if that is the case they would have put a note not to attempt to take any monies surely. My bank didnt say what direct debit they had tried to take it from just that they had tried to take it after me informing the bank to not pay any direct debit to them.

Probaly the same origianl direct debit, but if they argue NOPE we finally got around to set up another sucessfully after an AGE, I would say hey you cheeky beggers surely you would have cancelled any requests for payment since I told you do not attempt in any way to access my account.

There we go again, talking to myself, my bank will know the answer if needed anyhow, just trying to give tesco the benefit of the doubt that either this was a new dd or they are in any case just stupid and now accept the old one was there all along, either way, who cares they are fools, sorry, such a shame when they do actually have some nice people there who are being let down by the others.

Well I got a little switch off from it till today!!!!

Checked bank to find that despite tesco being made aware on email and verbally to customer services and billing of my now cancelling the direct debit due to leaving and them not accepting it was ready to pay out anyhow on their normal request prior, that they had attempted to sneekily take money out of my account. My bank had put a warning on so were able to refuse the payment and credit it back to my account.

Okay I did ring them again, but for the reason complaint posted and waiting for call thursday, but though it only fair to get them to notify customer services of the addition infor that this elusive dd they have been for whatever techy reason unable to claim money on has suddenly been found acceptable to them, but after it was cancelled:mad2:

Ring billing to relay above and woman said, yes well how can I help you today. I told her again and asked for an explaination and she just said it was the system. So I said I could accept such a hickup if this was a system which had up until now been happily taking the money and recodnising the direct debit, but it hadnt and was sneakily trying to take money now it had accepted it existed as was confirmed when cancelled it as in bank notified you. She replied, how can I help you today in sarcastic tone:!:

I said a billing manager would help, okay she said and past me over.

Got through to Kevin who I have to say was the first person from billing who could see what had gone on and spoke common sence, he listened and confirmed there was a direct debit problem he was aware of affecting some customers and that it was basically as I had stated. For some reason the system only accepted the direct debit and linked to account and tried to take money once they had been confirmed as to its cancellation!!!!!

So I say okay, thankyou. He is updating my account to that I had called and what we said and also agreed with me that stating they are not willing to compensate me due to the lack of funds paid to my account sucessfully didnt sit right considering it was not my fault, wether that gets added on I dont know, but I recorded it anyhow.

So I am sorry it I come accross a 'stressyms' but I say anyone would be the same when trying to hold a conversation with a brick wall. The only reason I had persisted in my contact in this manner was they had apologised profusely three months earlier re the same problem.

Just seems that since then all the calls I have had are to people who just read what they wanted into it and that of course was YOU ARE A DEBTOR.

As to the previous justification of trying to take money out of my account due to the cancellation of the direct debit making it however they did it acceptable to make payment, I say disgusting, there is no excuse. When a person cancells a direct debit you dont try to take it. If a bank can inform you promptly its cancelled and you then the following day email to say we are aware you have cancelled your dd contact us to pay some other way, then why try to sneekily take monies. I think it is unforgivable and further grounds of how tescos billing is not fit for purpose, untill it suits them to take a payment that is.

What if they had had my cpa details and I had said last week dont take any more money from it, I bet they would have anyway based on my experience.

It seems tesco can be helpful, apologetic and want to resolve issues, but that depends wholey on who answers the phone!!!!! They seem to have their own opinons I feel of a account and deal with it how they see fit, not in a repeated set organised manner to minimise stress and harassment when they do make a mistake, which of course everyone does from time to time.

Waiting for my call thursday, will email them to ask them to read my latest thoughts and bear it in mind prior to my call thursday out of courtesy at least xx

Havnt been to well lately and have to admit in the last three months Ive probably only been dressed for a few days, normaly just in granny nighty and coat, Ive put a lot of weight on also and decided to buy some second hand clothes off ebay and see what I got as well needed some to fit. Got some bargains and my son came downstairs and made a point of saying how lovely I looked.

Boost I needed as was worried looked like a sack of potatos xx:-)

Whats he after?

My 6 year old daughters childhood innocence. She has lost her first tooth tonight and was extremely torn between showing it to her teacher tomorrow or surrendering it to the tooth fairy tonight

 

I sometimes feel like I could squeeze her all day.

Reminds me of time my son admitted he had found where I used to put the toothfairy finds from under the pillow, the clever little man decided to on one occassion recycle one and see if it would work, it did !!!!

I don't wish to be rude but have you tried following the advice of Locutus in his previous post? I am sure it will have more effect than your posts on here that only give the impression that you are rambling to yourself and talking to non existent people!

I will do so, but as to rambling to myself, this thread helps me due to memory issues due to neroligical issue as in date or summary of calls made. You dont have to come back to this thread if you find it an iritant to read, but after reading other forums I find I am not the only one and just hope some others who maybe feel they are being walked over will look that you can fight back. Impression of rambling, sorry, but hey thats me, but I will succeed in the end, hey we are all different as to how we deal with things, I didnt think it was a crime to ramble or I would have been shot years ago:lol: and to be honest I am on my own with no one to talk to, this thread helps xx Greigster i do hope you have another adult who you can sound off to, I dont. I am aware I have mental health issues also, but again not a crime, better than talking to a mirror or pillow with no record or capability of remembering what I said or thought the following day. Thread and phone recordings will get me there. I won last time I will again.

As for non existant people, hey theres another issue, but thats personal and to be honest you read it didnt you, are you telling me now you dont exist, up to psychology I had better trot, hahahhhaha cheeky bleeder xx

I know one thing that doesnt exist, customer services with tesco!!!!!!!!!!!!!

For greigsters benefit letter will be sent and locutus advice followed, but as to sounding off as arnie says I will be backxxxxx

I am still going to make an official complaint, but just had a call from tesco and have since rang my bank, so thought would update.

Tesco are basically saying they disagree with me and that of my bank and that they have been requesting monies on a regular basis that has not been paid and as a result are not willing to compensate. They have accepted there was a system fault but not hinted as to wether still active or resolved or being resolved, but that they are aware and I only got that confirmed when they were able to calculate which person had called me to tell me that fact as true and not just my imagination, anotherwords she read the computer screem out to me and it confirmed and also mentioned them needing to set up another direct debit to resolve the issue.

They have suggested that over the term of my contract that they have had litttle payment, but dont want to add that the reason for this being no service due to line slammed on two occassions that took them ages to resolve, plus faulty router which was a battle to get replaced, once replaced service came alive and also that on now three occassions they have pushed me to consider wether it is worthwhile staying with them. None of those issues have been instigated by me as in say just a non payer and service therefore restricted.

When sky slammed my line they were pressuring for payment also whilst they did not realise their responsibilities as my supplier to get the line reinstated, they apologised saying they were a new company and learning day by day.

When my router woudlnt work from day one I had to keep ringing to get them to reboot it, but it was only when my line was reinstated after the slamming issue that they were happy to send another router, it worked a dream ever since.

They have whilst providing a disgusting and stressful service hinted that as said my account has not paid much, as in they have only had so many payments since joining, I have to ask where are they if they cant understand if you provide no line, or threaten to disconect when not customers fault what are they going to do, stop the direct debit till service is rectified. On each occassion they were informed in advance and informed also when reinstated when service came back again.

My point is they are insisting that more recently the fact that the account was zerod three months ago and hinting not much paid, well they zerod it due to incompatence of direct debit fault didnt they. The fact that the fault has continued and the same as before therefore no payments paid as they have not requested them is being blamed on my bank, the same as they did prior to zeroing the bill due to their previous errors and hastles.

I have just phoned my bank who are unhappy with them. They have gone into my account in great detail and will on my request put it in writing that they last time tesco broadband and home phone took a direct debit from my account was in august 2010. The next three months no requests were made due to system error of tesco broadband, I even have the calls recorded, and more lately no requests made at all. My bank has confirmed no new direct debits were requested on my account despite the two emails attempting to do so and no payments have been refused due to insufficient funds or details not correct.

I have the emails and phone calls from tesco stating details changed on account and direct debits confirmations of set up and yet they blame my bank.

They have argued that as they have received only limited monies from me that they are not responsible for any compensation for me having to go to a more expensive provider.

What I find shocking is that it is obviuos to anyone that their systen errror is still there either to them not wanting to admit it, or again incompetance, because why suggest a hight street bank and their customer are still at fault.

They have said after me pointing this out that they wish to look into it more deeply and will come back to me thursday and I have said if not amicable I wish to have a dead lock letter and to go higher.

They even refused other methods or payment and again my bank has said today that cpas are a scurge.

I PUT IT TO YOU TESCO PHONE AND BROADBAND THAT YOU ARE INDEED AWARE YOUR SYSTEM STILL HAS A FAULT AND THAT YOU ARE INSTEAD TRYING TO FORCE CUSTOMERS TO GO DOWN THE ROUTE OF A CPA THAN DIRECT DEBIT DUE TO THE FACT YOU CANNOT RESOLVE IT. IF YOU WERE HONEST AND TOLD YOUR CUSTOMERS YOU COULD GIVE THEM THE OPTION OF STANDING ORDER AT AN AGREED AMMOUNT ASSESED SAY THREE MONTHLY OR EVEN DIRECT TRANSFER VIA BANK ACCOUNT ONCE A BILL IS RAISED. YOU SAID NO TO ME WHEN THIS WAS SUGGESTED AS AN ALTERNATE METHOD, INSTEAD YOU MADE IT OUT THAT I WAS A NON PAYER DUE TO YOUR ERROR. DISGUSTING AND SHAMEFUL.

My bank for the benefit of otello is more than happy to as I suggested get their legal team to right me a letter stating the situation re my bank and no attempts from tesco at taking the monies along with I have suggested their feelings as to them being blamed. I have told them I have the calls taped from tesco.

I no kidding am exhausted by this, I just cant understand when a company is so at fault, why they cant just say sorry, they did three months ago, yet seem to have forgotton that.

I dont know about you but isnt saying another company such as a bank is to blame some sort of corporate libel if the insist to blame them when there is proof the the contrary?

I also want to add hinting no compensation on an account 'with not many payments' in your own words due to your own failures makes you look FOOLS. Why did you zero the bill three months ago, because you admitted fault. Why did nt you charge me for the time my line on two occassions was slammed, because I had no service. Why should you compensate me now, because you will have cost me money and distress.

Your payment side of your service is therefore not fit for purpose.