Yep thats me:lol: I am pretty memorable:madgrin:

I will send billy over to them

PLOP

Will post full letter up soon.

Memory wiped my username and email with passwords from me, a nasty fit and for some reason its gone GONE, at least I am identifiable hahahaha:-D

Abbey due to ripping me off over a loan contract ended up with me closing my accounts as best possible. They were all linked together under one complaint and I requested due to serious nature of what happened over the loan and it being an open case for them to be kept together, as in if they go to dca then to the same dca, but officially they were in dispute and shouldnt go anywhere, but I knew what they were like and suspected no less than what they did.

I on one account am paying a token payment as it was an overdraft and I did spend the money, so I pay that.

Rather than the other accounts go to same dca they have been around the houses and gradually returned to abbey as shouldnt be with them while in dispute:madgrin:

Any way been very distressed over two stressful situations the last few months so didnt need any more and yep youve guessed it a letter popped through door and it was clarity re this one account.

It is the smaller of the three in that I was in credit with it by a few pence and I had stopped all the direct debits, and stopped the last remaining cheque. The product I ordered had not arrived, I rang the company to ask where it was and told dont know, I said in that case please dont process the cheque and cancel and was told okay would source order and sort it.

Any way for whatever reason the company despite me never receiving product presented the cheque, but I had already cancelled it in branch and that should have been okay. But abbey paid it.

They apologised in branch said that they would sort it sorry for inconvinince and such forth and any charges raised would be wiped.

Statement came and charges were not wiped, so rang head office who said nope knew nothing about it, when was it cancelled, same day as dds I said and they said go into branch, who then played dumb.

So I told them no I will not pay for your errors as the charge of nearly by now one hundred and thirty was a bit ott from a few pence credit and their error.

So decided I had had enough of being nice and rang clarity but after hearing a polite woman refrained from bending her ear and said I havnt got long here it is at speed..........

Told will be passing it straight back to abbey as they hadnt realises they were dca number whatever and they were passed no previous information and happy for it to go back.

So no argument at all:jaw:Just starting this thread incase any more letters arrive and I can then take it up. I had heard clarity can be quite nasty with solicitors letters so I was expecting a merry go round, happily suprised one issue went smoothly today:wink:

When sky slammed my line in error the second time and once again insisted it was not their fault, I found that stressful also as my panic alarm was a dead duck as they say. Eventually with persistance sky admitted fault and apologised and it was a genuine apology. They looking at it from those words of the tesco complaints manager I presume also looked at it from a business perspective, in that they had paid for my sky box and installation and due to their mistake me leaving would have left them with negative balance I presume

They could have ignored me but I also had proof they were at fault and tesco were pretty keen when it was confirmed as sky to laugh at them for making such a mistake with me once the situation was resolved not once but twice. Anyhow sky wanted to keep me as a customer and I could have just left and used their box on freeview or possibly changed my mind in the future and used them again.

Well they gave me 12 months free viewings for the same package I was planned to be on at time of going with them for telecoms too. They said to me if you enjoy the benefit of the tv for this time would that make you happy and possibly change your opinion of us? I said yes I would like the tv and yes I would consider a new contract with them for tv after the free period ended.

Now thats what I though was a sensible business perspective. Alright they have had to outlay a years viewing to say sorry and make me know they mean it, but it worked, my opinon has changed and well what would we do without judge judgy eh.

Tesco kept quoting their business perspective which after reading a computer version of the deadlock letter is so so flawed. If they cant get facts straight on such a letter or accept it is terrible to mislead a customer over an issue, then they havent much of a business model other than one of putting people off and pushing them away, which conflicts with their effors on previous occassions to insist they want to keep me as a customer.

Tesco are happy for their staff to quote apparantly ficticious faults and surely this alone when proven should have been enough for them to take serious stock over their behaviour, rather than to quote not much has been paid onto your account. As homer simpson says doh, its your own fault tesco.

I wasnt asking for 12 months free usage of tesco, any bill wiping they did was due to them not knowing how to manage the reoccuring error and yes I did suggest they wiped the bill put the account to zero and then let their systems take from the dd again as a solution, they thought this might work, at no point did they ask for an alternative payment prior to wiping the bill, this was their choice. When it didnt they tried the new direct debit route and well its all put down prior. What they should have done was wipe the bill prior to leaving me to the viscious inconsitancies of billing versus constumer services and requested the direct debit promptly in line with my bills.

It would be interesting to see the last three months dd details from their side I would imagine, you see if they cant prove they requested them via dd clearance and it was refused after december, then surely they will lose. I wouldnt have left it they hadnt threatened me with loss of line knowing what that meant to me.

Hi, son just told me they are putting him in for gcse science and just given him the books. I get the impression they are going to get him to sit the exam after all:-(

Son seem postive about it and told they will go through the sections, but to be honest I cant see how he will do it, other than get upset when gets failing result due to non studying it all in time. I said this to him and he said well they said I could do it again next year, concerning.

I thought part of the course was project work if that made sence which of course he wouldnt have done.

I do know that the kids have a sort of revising leave nearer the time of exams and would at least hope that due to him not having to sit exam in some courses that they could allocate help within school during this time, but do pigs fly?

Help too late I feel the exam is how many weeks away, not long anyhow and he has just picked up the books from a two year course!!!!!

Not quite the competancy test I was thinking of.

Emailed their head office that I want paper copy of letter and that they are happy for it to go to regulators and higher knowing their are errors. I dont hold hope they will care now by the way, but a court can see how hard I have tried to prove what will come down simply to this deadlock letter, my banks letter adn the recordings. They will simply show one thing being told and tescos suggestions and remedies that were not acted on, but that instead made the situation stressful to me.

Tesco blue label.

I hate them.

Get out of europe, its rediculous that so many can come to this country and gain benefits so easily when they redicule and make it so hard for citizens already here to get help needed. I mean I am refering to the news yesterday where benefits will be paid to all and sundry when they cant cope with those needing basic help at the moment. Gates shut, nope, shut or not they will flood in whilst pressure added to those needing sickness benefit and dla help.

They give this monies to new visitors to our country who will come and put pressure on those already here without care.

I am not racist in the slightest but feel they have got to start to look after the people already here and stop more comming in. I heard on the news radio last night that they are trying to make a tourist visa entry easier to get here from china etc......and how many of them are going to become overstayers, stupid, and take jobs by the back door.

I HATE TESCO:lol:

Why are there so many peeps affecting my and kids life spouting so much bull **** around. We only need to be told the truth from the beginning, it acted on or whatever and hey everythings hunky dory again, but no they like to say one thing and do another.

Too stressful and my chest pain is back xx

Been told by hosiptal my heart is ok, can only assume its when I get stressed it causes the pain.

Rant over and finally if anyone one here thinks I have no right to gain compensation then please let me know as no one has said so. I am quite open to emails re help and now going for a cuppa and a calm down xx:lol:

They dont seem worried about this reaching the regualators adn I even said in the call you are aware I will pass this recording on and that I am telling you their are errors in the deadlock letter even, answer yes.

It costs the monies to by seen by the regulator does it not?

It costs them monies if I am found victorious in court does it not?

Why dont they care then?

Are they in fact used to people saying they will take them to court and not doing so?

Yep I think so, well have to change that then no matter how long it takes.

Imagine what it would look like if I coudl get media interest, a piccy of the alarm and whats wrong with me, along with they didnt give a shi* that their errors were being blamed on me, their staff made it up as they went along it appears at times and that they dont know half the time what they are doing. I can just see the title, tesco budget brand telecoms, like to put disabled woman at risk?

Hey I could even call sky as a possible witness as to how tesco repeatedly said it was not their responsibility to reinstate my line as an example of incompetance, I mean their messing around led me to mess sky around and cancel the order when origianlly being told they could not support my alarm then could.

I am going to ask the site team to help me. There are two threads relating to tesco re me and two usernames due to me and my memory. I will see if it is possible to get them to even link the sky slammed my phone line thread to them as well, so the whole picture can be read.

This company do not know what they are doing even down to when a line is slammed by another company, that as they are your current provider that they need to reinstate it. They are happy to say nowt to do with us when you not with sky. When in fact you would have happily gone to sky and not cancelled the take over if they hadnt rung you and encouraged you to stay when apologised for their errors.

Sky were wrong for slamming once the order was cancelled due to forgetting to cancel a cease order on my line.

When nearly origianly went to bt over tesco messing up the bills last year and threatening my line once again, bt nearly made the same error, but on this occasion I was able to get tesco to tell me that they would intercept the take over and prevent it going ahead. So you see they did as they said to me try to learn as they went along re the slamming and were capable of preventing another stressfull situation. Or was that more bull and bt had in fact intercepted it their end as I was phoning them. Was it tesco bigging their service up again as originally they told me they had no control over a line being taken over, or was it in fact they knew all along they were responsible for such situations and just messed me around without care the first two times. But if they hadnt have been so incompetant all along from day one and me stupid enough to stay and trust them then none of this would have happened.

I trusted them, big mistake and well you get no thanks with this company for patience and stupidity trusting their own staff it seems. They apologise and admit error but still let the customer reep the stress of any cost incured on top as a result.

As for we have credited you account, they should be laughed at out loud, why would anyone pay for a service they did not have, why would they expect me to then be grateful for wiping a few bills due to their error. If they hadnt have made the error and it would have been gesture of goodwill I could understand me thinking thanks, but after the first error, the apologies and my reaction wanes a little.

They messed up, they should compensate, simples xx

But more so they have caused me distress and will have cost me over the next eighteen months an additonal 300.00+ and know I am disabled and on benefits and would have prefered to stay with them if they hadnt scared me away with threats of disconection not my fault.

I will need any help I can get martin xx

They have also confirmed they have their end recorded all the calls, so it wont be hard for them to listen to them and confirm the efforts I have made to repeatedly chase them up. I have each time the direct debit recently did not go out made an effort to point it out to them and had it instead thrown in my face as a banking error.

Why are they so keen to rebut what told by their own staff, is this made up and just told randomly, how come I am not the ony one saying it, if just made up wouldnt they be concerned it is on tape as a reasurance that it is not my fault but system fault regarding direct debits. For heavens sake I was getting calls suggesting my bank had bounced it due to insufficient funds when the direct debit was available, dont they give a sh*t?

Obviously not.

Well will get the letter from the bank and wait for official deadlock letter to arrive if they are capable of posting a letter that is. I also find it amazing that my letter supposedly posted friday didnt get here, when my ebay items bought the same day got here the following day, prompt hey, amazing that it turns out said lady is now on holiday.

Did she forget to post it?

Did they maybe forget to press the print button?

Wouldnt put anything past them xx

Right, they list only one direct debit was paid to them.

I can prove there were more, at least one of £3.34 on the 27/7

They said the reason they couldnt take the monies was that of the direct debit stopped.

To a certain extent prior to this issue, in that billing error or having no service required me to stop the direct debit till issue sorted out. They were informed each time in advance and informed as soon as reinstated out of courtesy and politeness in response to their actions.

They list a great wad of credit as if gesture of goodwill, but forget to mention the lack of service, the confusion over the origianl product sold as in telling me they could not support my alarm and the billing errors resulting in them on two occassions asking me to pay more than I owed, due to their continued error and use of third party billing as reason for not quickly resolving the issue.

They forget to add the occassions when apologised to and leaving them that I was presuaded to stay with them.

But more importantly is the present issue which led to my having to leave in that threats of disconetion due to their error with them knowing full well my situation re the alarm. As in they have said I stopped the direct debit and threfore the bank did not pay them the monies.

My bank is now kindly sending me a letter for the cost of a small five pounds, listing that the direct debit is the same one as was origianlly set up. That my bank has been willing to make payments apart from the suspended dates when direct debit suspended till reinstated as said, and that there have been since the last reinstated date of 14/12/2010 no requests for monies from tesco made to my account. Other than as listed below when they tried to take monies any how when already informed dd stopped as a last resort till issue resolved.

Tesco have said they will not compensate me due to the direct debit being cancelled and the fact this stopped payments. They have also said what told re direct debit issues was not true and that it is therefore my error which is not true.

They cant answer for the fact more than one direct debit went out.

They cant answer for the fact the direct debit can be proved as there and a waiting and that they didnt request the monies.

My bank has confirmed that during times when my direct debit was suspended that tesco tried to infact despite my informing them of the dd being stopped till error sorted, that they in fact tried to on more than one ocassion take monies. Most recently a few days ago the ammount of ninety odd quid that they wiped again they tried to take it once informed I had now no alternative but to ring my bank and stop the dd once more, it was the only way I could prove my details hadnt changed as they were emailing me and that it was the origianal direct debit, because when it was stopped they emailed me to confirm I had done so. You see if it was there as later proved, why hadnt they took the monies prior rather than blame me.

I will tell you arm from elbow as they say, no one had a clue and found it easier to make up false faults to just get you off the phone.

I argue if they can successfuly attempt to take monies when they shoudlnt and due to bad communication between customer services and billing, then why cant they take it when they should and not blame me.

My account does look a shambles there is not a doubt, but how many have their original product apparantly misold, then told not so so please stay with us.

Then have their line slammed twice.

Then have a billing issue with a direct debit fault thrown in as a reason for not requesting their payments in relation to issued bills.

Head and brick wall come to mind.

I rang them to request as above a proper copy of my deadlock letter as it hasnt even got here, I have relied on .doc and want proper one, but that I have pointed out the errors on the letter and would they like to look into it prior to it going further?

No as its at deadlock and the woman you are invited to ring on the letter you didnt receive has now apparantly gone on holiday!!!!!!!!!!!!!!!!

YOU COULDNT MAKE IT UP IF YOU TRIED. I am very angry with myself that over the slamming issue that I didnt realise that tesco home phone and broadband were in fact loosers of the telecoms industry. In that any simple error would get out of hand and cause me great stress. Why for goodness sake when I signed up for them and found them blaming a later turned out router issue affectingmy broadband on my emergency alarm instead, for another rep to laugh at the suggestion as not related and rebut it, but said they couldnt support it and gave me the option to leave. Why when they said they then could support it, didnt the red flags rise a warning.

I will tell you why, they were very very convincing with managers speaking personally or told me they were managers in reassuring me they were sorry, new to the telecoms business and they they would sort it out personally. Like an arthur daley affect, very smooth talking and in fact just telling you what they thought you wanted to hear.

I am mad that despite them confirming I was told about this direct debit issue, that they have the face to say it was not true, especially when me finding reference on other sites refering to tesco not taking their money and cutting the line off.

I SAY TO ANYONE WHO MAYBE THINKS SHE IS GOING ON A BIT, PLEASE DONT GO TO TESCO FOR TELECOMS BECAUSE THEY SIMPLY HAVE NOT GOT A CLUE EVEN DOWN TO THEIR OWN ERRORS BEING SHOWN TO THEIR FACE. THEY CANT EVEN BE ACCURATE IN A DEADLOCK LETTER OR EVEN SUCESSFULLY GET IT TO ME, I HAVE TO GET IT VIA EXECUTIVE OFFICE AT CHESHUNT.

Hecky thump xx

Not received in post but chief exec office sent me .doc adn I have just phoned up tesco again re the errors in this letter and requested another copy to be sent.

Shortenend the letter to some extent:

Dear Mrs xxxxx

Further to our telephone conversation on 24th etc.......

As discussed £90.34 has been waived as good will.

As previoulsy advised that their have been issues re your dd, which has resulted in you going to another provider. I understand you have been told on a few occasions that we have had issues taking dd payments from customers accounts. I can assure you that that is not the case and the reason we have been unable to debit your account is due to you cancelling the direct debit instruction with the bank.

In total you have received £234.37 in credit. We have received one payment of £28.02 throughout time with tesco broadabnd.

As a result of this no compensation.

Please take this letter as deadlock.

Hi, left this for a little while as the school were supposedly looking into it re the competancy tests etc and heard nowt so receive call from the pa of the head yesterday asking me to let them know how we were getiing on and progressing since talking to her. I must admit I was a little flumoxed by it but politely informed them that no further in fact the reverse in that the sixth form gent suggested he knew more than the head did and didnt agree with the competancy tests and that a levels were not an option.

She was confused and said that was not what she expected to hear.

Today receive a belated pupil profile, remember the previous one had been for the wrong child and listed various needs that concerned me so much to ask why had they not informed me sooner things were so so bad. Told mistake and for the wrong child and to rip it up, then got the calls stating doing well and grade c here and there etc....

Any way as said this profile arrives and suddenly they go into detail as to my sons sen neees, first time on me.........remember I have been chasing them for two years to know my sons status and told all along looking into it, didnt realise their was an issue dyslexia wise and then told tested recently and found mildly dyslexic, but would cope fine.

This profile suddenly puts sons maths to d, although his teacher says c and well it speaks of a different child as in stratergies of support, one says dont overmark english errors, do not ask to copy from the board, avoid note taking and such and such. Bearing in mind that is exactly what they have had him doing and saying he is coping well. It lists reading problems and I know for a fact he reads fine comprehends it fine, just has handwriting issues that again are improving and inline with what told as mildly dyslexic but coping fine, this profile totally goes the other way.

Funny that when they realised the previous profile was not for my son and that there was little to worry about, that they didnt mention there would be similar support issues raised on his when it eventually came. They even reiterated he was doing great and apologised for the error. They had kept reiterating his mild dyslexia previously would not hold him back, now they list not pushing this and different board colors might help, WTF

Anyhow this profile I feel is deliberately trying to cover themselves as to another reason for saying no to a levels. But they have shot themselves in the foot in that I have contacted the sen dept of the council who say for his level he would have been entitled to ten hours special help a week and it would have been funded. I said no special help and despite me chasing it for two years it appears listed when we are fighting to do a levels. She said she had concerns and that I needed to see the head personally over the handling of my son.

Any how I have accepted they will for whaterver reason wether one of genuinely concerned he cant cope or one of cover up them not managing his welfare and abilities in school more to what he could do, or cover up the sen messup and the lack of support he got, but that in any case they will refuse him doing his a levels, and that any further effort if put in will be stressful and worthless and probably push my son away from further education all together, I have to be careful to be positive despite this.

So as suggested I rang the college and said what had happened, stated he had an sen rating and did they do gcses? Was told they did a one year gcse course which was normally done by children wanting to improve their grades but that my son could do that. They said we could go to the campus next monday and see them and they will go through his options and it sounded positive. They also when he got his exam grades would sit him down and reassured me they would put him in for the appropriate courses and that they would make sure he got the correct sen support as well if needed at all. He then even if got d for instance or c could attain a higher grade than he would have if left, so for one year it would be worth it and then he could be judged fairly on wether coping a level on his own proven merit.

So we will go moday.

I feel the academys management of this whole situation starting wth the lack of parent input or parent information re what courses chosen for my child has been disgusting. The constant chasing on the sen level and various conversations and forgoton need for testing on their part as didnt realise apparantly son had an issue has been unforgiveable. If he truly could not have coped with straight gcses after the head saying she didnt know why he wasnt put in for them, then they should have put it in plain english.

Your son will not cope with them to me. I would have known exactly where we stood and my son with my help would not have thought he could do a course out of his reach at the moment and got his hopes up too soon. The school feed false postive in their trying to talk positive on a childs progress, not bad on one respect but how when told your son is doing great and going to pass and going to get this and that and this btec is worth four gcses grade c, how is a parent to know any different?

The college has fairly said the btec does count for something and is a recodnised achievement, but and the big but is it counts not for a levels at this level and schools should be honest that certain options maybe out of a childs reach and they should be informed they could achieve other routes, in a way someone like me is not going to say hey my son wants to do his alevels, but then would have realised he was not ready fairly.

Anyhow he still wants to do them but I feel he would be supported better by the college than this academy who wont worry they have let a few down and probably just put it down to pushy parent despite us being misled. You see this academy is failing and the supposed better results expected after taking over from the other school has not happened, I feel that is not down to the kiddies but the management of the school. The kids and parents have to be kept informed and helped to achieve any improvement and until they do that, they will continue to fail in my view.

The kiddies were all asked a while ago which they prefered, the old school or the new academy.

The head was shocked when they answered in the majority, the old school. A school which was failing but they chose to big it up with a new academy that was worse, very very sad. Shows that some times the millions put in these new buildings could be put to better use, as in still academy maybe, but extra teachers, support and get the results that way.

Onother positive thing is my daughter is obviously with this school and I when it comes to her options will watch them like a hawk and will go into the school monday and put a written note to them that I expect to be kept informed fully re my daughter and that I do not approve of btec science and want her to do gcses and if she needs any help then to give it to her, as I have been informed by the sen dept of the council an sen status does not stop a kid doing gcse or a level if competant apart from disability, the school in fact gets extra money to give the extra help.

It shows in the end they can big things up all they like, but at the end of the day the results speak for themselves!!!!!!

My son will eventualy get there, but I suspect this school is not ready to learn by its mistakes, more that of a business just trying to manage an error without making it public, all hush hush, it will go away as in they hope and know full well what I now know, without the grades needed for a level my son has to go to college as they dont do full year gcse courses at sixth form, just the exam retake xx

Still not received any letter tesco!!!!!!!

Lost one of our little mice last week, after son came home from school with them four years ago from the science lab and told they would probably live a year or two and he lived to ripe old age of four and half. His mate is still alive also and weve renamed him mr jingles after the little mouse in the film the green mile. Thing is where as they always slept and I thought they didnt have much time left, this mr jingles now goes bonkers on running on his wheel and eats for england. He actually sits on the bowl or lifts it and demands more by banging on the cage:lol:

Sorry to hear of your loss also caro xx

Ofcourse if companies talked straight to us all the time recording would not be necesary, but too often today they tell you one thing and do another, heres hoping they consider your long term custom and therefore sort it out for you, best wishes xx

Come to tesco broadband and home phone, Buy one get one free, would that be hernia and angina?

or

Two calls suggesting insufficent funds instead of one. or we will set up a new direct debit to overide a facticious fault it seems depending on who you are talking to, and send you two emails confirming two new dds, that neither one will be received by your bank(2 for 1), or could tesco broadband and home phone be considered the budget label brand within the telecoms industry, good value but carp:lol: Tesco when signing you up computer says yes, but when tesco fluff it up, computer says no, all your fault customer, eh thats nice of them.

Sad thing is they have a good product, but are not up to the job where it matters and thats where the laughing ends for tonight :-)as really its not funny but disgusting:-x

O2 are terrible for refering problems to head office, who refer back to store, who again refer to head office. Often when told different in store like me they dont write it down or lose the contracts or dont give you one, but you have the contract with the data listed on it. Dont hand this to the store but take a photocopy and demand they sort it instore, if they say no then put it in writing to o2 head office as you cant trust what told over the phone and without the contract in front of them they will not help and just refer back to store again.

I think you have a good chance of them honoring it due to what you have in black and white, or ofcourse they could upgrade you for the term of the contract to the next level but not charge you. If they dont honor it they have broken the contract and you are not liable in my view so better they sort it or lose out. But you woul have to hand phone back if they wont play nice, then complain.

Try photocopy in store first and then insist they fax a copy to their head office if they refuse to help. My store seems to have lost my contract on my dispute, I wonder why? Do as I did to them and other companies record the call, even down to using your mobile on record sound and held to head peice of your home phone for evidence, memory purposes for me but comes in handy just incase you need to complain to authorities too.

Thanks martin for your posts and again any others welcome Ive cheared up finally:lol:

The spell and grammar checker on my mac went into panic mode altering all my bad spelling on my prepared letter to the big monster that is tesco letter before action a ready for when want to send. Wow all those red lines I didnt realise my typing was that bad. Thank goodness for spellchecker.xx

Oh, the head office were not interested other than to finally say investiagation would occur but as for me, well deadlock letter not received as yet but apparantly sent friday, would mean no more responses. So if I dont persue them I would have no proof that my experience would be learnt by would I? Maybe tesco do pile em high and not worry about a few broken ones it seems!!!

I take it their letter didnt have a first class stamp on it

Mine will deserves special delivery:-D

Five days and counting down till bt take over, oh and as for their routers when my black bt one arrives, would it be rude to suggest an orafice to stick them up?

I dont mean a mouth tesco:lol: You peed me off tesco and blamed me for your errors putting me in turn at risk, I am now very angry just incase you are watching. It seems from a business perspective you dont give a sh** if you pee of one disabled customer, I mean maybe you would have prefered for me to have collapsed when you disconected my line and pegged it, I mean from a business perspective it would have been cheaper

Wonder how much this will cost them to choose to let it go to court? Nice solicitor maybe, if they turn up.

Me Ive nothing to lose and only after whats Ive been diddled out of and have plenty of time. They pushed me into leaving as for distress its been mad and not going to lie stressful. When I listen to the calls I think how can they have been so bad at what they do adn then you hear them saying how new they are to the telecom business and think why dotn they put that in their adds, great price, but awful customer service as we are learning as we go along. Join us today, free stress balls as signing up gift:lol:

Boy was I miserable that night, sorry martin and thanks for the helpful posts on my thread xx

I am sorry but I am poorly with mental and neurological issues. Sometimes we might read a persons thread and form an opinion of a person we dont know, but as in the dwp forums where someone admits to fraud, we dont judge but help on whats best to do to sort it out, even down to some threads were its obvious someone is over the top with worry and cant calm down. I always thought I especially when picking up someone is like me with their anxieties, or as me showing and tying to hold down an outside appearance that all is okay for sake of kids, but on the other hadn knowing my condition does not allow me that, to be patient and not be too aggressive with replies.

I realise I am sensitive and forgive me if direct help could be seen as me just getting upset.

But due to my memory issues and illness I do tend to post what I think once I have got the facts straight as best I can at that point. There has been an instance where I found my old thread as couldnt due to having a serious seizure remember my own password or the email even to where my user name was located, just like a light goes off it can all be wiped away for a w hile.

Anyhow found the thread and it helped me on present one with getting facts in order because I had typed the same way as now, it helped, well me at least.

It seems we are all different, but I have become a little sensitive today to posters who just want to remind me how many posts on my thread are posted by me. I would have loved for more to want to get involved or give feedback if I was goind astray, but forgive me it feels like a dig as to my mental side comming accros as not acceptable on the forums.

Even if my thread is irritating to others, I am happy for them to choose to avoid me if wanted, or maybe I when reading a post which is irritating and either can reply with fact of fact and a little sarcasm, what should I choose.

Please again forgive me for being not well if interpretted too sentsitive, if any feel me a pain to the forums please let me know and I wont post again. I have had a couple of user ids and maybe the site team are aware I am the same depressive personality, but its not a change of ids I did on purpose, my conditon wiped my memory away, but luckily I was able to remember I coudl consider cag a friend and my son set up new email and me new id, or canI xxx:sad:

Forgive me martin if so many posts are my own, but after trying to politely get sence from them directly I hoped their managers would read my opinions rather than just pass to an incompetant billing team. I have only recently changed the title of this thread to forced to take them to court, as this was not my intention from the start, I truly believed them admitting to their failures would lead to them wanting to help me to leave them and as in their own words previously as 'new to the bunisness compared to other providers' that they would learn rather than let this happen to anyone else.

I can prove via my bank that they have not requested the money and all I have said, and again forgive me for feeling that prior to taking a company to court you had to do all you could to remedy the situation prior to doing so. They have been reading this thread and I have already stated I am on my own with no other adults to talk to and use the thread to put things in order also due to memory issues which in turn is why I record all calls.

I have to also say I am suprised at your attituted regarding the number of my posts and am quite aware how many on them are mine, I have seen no where any rules on what I can do on my thread as long as is factual. I have stated I am waiting after hearing from the head office that my complaint is being taken seriously and they are looking into it and that was on a friday, that hopefully they will either confirm the position of tesco phone and broadband in that their situation remains unchangeable or that they do want to do something.

If the situation is unchangeable I will send them a letter before action by return and in turn file with the court after required time or go down the otello route and then court. I was hoping for advice as to wether I had to go otello or if it was best prior to court and if I did go otello that that didnt stop me going court after to claim out of pocket expenses.

Forgive the way different people deal with situations differently, some might have been more aggresive and gone straight to court, some and gullible and forgive too easy and inturn put up with too much carp which may make someone else think they would have dealt with it a different way.

When after my contact them stating it was my error, it took me some time to check with bank despite me being sure it was them, but to get the facts together and inturn I was able to recall that the issue last year was related to not only a mentioned later dd fault, but that of billing errors also. If I had gone in gun hoe to the courts prior to this I wouldnt have got my facts straight.

Of course I have requested any tips on dealing with this and appreciate advice and input, but reminding me of what I know in that my health leads me to be me and my thread is what it is, has suprised me a little from you martin. If you are not happy with my thread please feel free to email me.

I do intend to take them to court and no one has come on here and said from reading my thread that they feel I have no case. So we will see how we go. I wont update again till I have either satisfaction or that I have filed my court case once took over by bt. best wishes and thankyou.

You know I didnt choose to be ill, I also didnt choose to be put under this stress, I only chose a telecom provider who led me to believe they were up to the job, sorry. To be honest we all at times may read a thread where we form an opinion of the op its just I thought we didnt judge but offered advice. I would personally have not dreamt of commenting on an ops posts if it was due to stress or needing to think they are talking to a wider audience than their four walls, if it helped them, other than give help if I could.

I still do appreciate advice as dont understand the true powers of otello and could they even compensate out of pocket expenses or is it better to go direct to court.