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Posts posted by watchinginvestigation2010

  1. Dropped this laptop and when charging you notice the connection is very loose and the power charge signal in window goes on and off when typing. Its obvious Ive damaged it when dropped on its side. It also gave a little shock which is not good:madgrin:


    Anyone have an idea how much to fix or replace the connector to give me an idea wether best to claim from house insurance with excess issues or bite the bullet and just pay it.

  2. Its d day today or BT day in my case, just rang 100 to see if over yet, but schucks bulldog operator answered so know not over yet, they did say could take till midnight so not long to wait for security once more. As much as I have had a run of bad luck with my providers I can honestly say BT never put me in the position to feel threatened re my line, as they took the direct debits without issue8)


    I will know when it happens because I am by now familiar with my alarm dying for a while and it screams out loud, previoulsy unsettling, this time though should be able to switch it off without panic for a while and then it will reset itself when line comes back on.


    I am extra angry with tesco after finding complaints re them back to 2007 about telecoms, so how can they have used the reference to being new to the telecoms business as a good excuse for shoddy service. I have found references to ofcom looking into them re misseling complaints and wonder if they would be interested in what happened to me re them not knowing what they were selling to me at first re my alarm, yet happy to take my custom and put me at risk.

  3. Wow, thanks. I will definately save approx two hundred with this and will get the doctors note soon as able and the difference would in turn I could finally settle arrears.


    I am in a low rate area compared to others I think band d or e and my rates are five hundred odd, so a definate saving on this, considering soon we will all be on them anyhow, seems sometimes a good thing is true, thanks.

  4. Right I will say this just once more, if anyone has constructive posts they are welcome. But if anyone just wants to give an opinion on my thread statistics of mine as apposed to contrubutors ammount of posts as a hint of talking to myself, or their view on my health or just wanting to take the pee even, then dont, you are not welcome. I have looked around about one distinctive username and found a number of threads where issues have been raised and some frustrated the op, one being telecom and they although not as posting as many as me, dont have the same issues as me. To take the pee out of the problems I have had re sky and tesco and saying maybe bt are next is pathetic and assumes all this is my fault, as this is my thread I will post my feelings that if anyone took the trouble to read from the begining, they can simply see the sky issue was as a result of tesco telling me it was best to find a provider who could support my alarm, due to them misseling me then asking me to stay as could support alarm.


    The fact I was then slammed due to sky error was my fault HOW? I say that if a certain poster from the meaness and aggressive nature in some threads offending other caggers in some instances could be an indication that he wouln be ranting out a loud.


    After having a calm down I have realised some people just like to mock and I say again unless you have a post which is helpful to me in my claim against tesco then back off. To try to play the psycotherapist and judge me or my condition unless a qualified professional in that field is disgusting as I would love to be able to control my health from the ups and downs. People like me have been pushed over the edge for less, so I say youve had your laugh now leave me alone.


    Genuine posters are welcome and yes this thread is me speaking out aloud and i have read no where that this is unallowed. Maybe annoyind to some but hey dont read it.


    If you want to take the pee, hey go on, but just keep it to yourself or your posts will be reported and promptly removed xx


    Apologies for my giving a little of myself away in my posts, but I thought mocking those who are ill was from a time gone by.


    Tesco havnt got off the hook yet:lol:

  5. Its not a matter of off topic post stie team, it was insulting adn I dont need it. I though posting would lessen the stress and aide my memory. Been looking around and seems this poster seems to offend more than me, maybe the site team could remind him of forum rules and from me if you havnt got anything polite to say, then dont say it.

  6. HSBC I have listened to it and acted on it and stated waiting on certain letters to arrive. I have stated why my posts are so regular and the reasons and that if anyone is annoyed by the pen of my thread or nature of it that they dont need to post.


    I have had a terrible time with this company and taken the pee out of by them, its not a matter of a baby throwing a dummy out, they have lied to me over reason for fault, lied to me that they are going to monitor my account and made me very aware of their readiness to threaten a line supporting an alarm, due to their errors. What have I done to deserve such posts or do they work for tesco hhhmmmm.........


    What happened to not judging but only posting if you can help or have advice. I have doen what advised by martin and waiting for more infor, so why do posters deem me fodder to attack.


    Are they saying I deserve ridicule and such bad treetment over a run of bad luck, would they be laughing if it was them instead of me, I think not.

  7. Sounds to me like you should only be paying a token payment. If you are not working and hubby parttime and they are taking benefits as in tax credit and kids money into account then they need putting in their place. You cant afford 120.00 so dont pay it. Do not give your personal finances out to them again you only have to do so to a court, I mean you can give it to dca but look what they did, they are taking what you cant afford.


    You can pay a dca by standing order which you have control of.


    The calls can be stopped and until you send the proper form to them by recorded delivery you can refuse to confirm who you are and jsut repeat I only communicate in writing and put the phone down.


    Please there will be some great helpers come along who can post link to the harassment letter re phone calls for you and more advice.


    Do not pay a dca by dd, they cant be trusted and as long as you cant afford it stop the dd now. Ring the bank and tell the bank to stop them accessing anything.


    Make sure you have not given them the long number on a payement card as some dcas set up what is called a cpa continuos payment authority that can only be stopped by cancelling the card. If you have cancel the card and get bank to send new one asap.


    What you could do in writing is offer them a token payment generally one pound if claiming and relying on benefits or your income and outgoings are a struggle.. You should only be concerned about your rent/morgage, water, council tax and tvlicencse esentials and utitlities and food of course and transport if working etc.....Help will come xx


    Do you have assets as in own your house and is their any equity, if the answer is no then dont worry. If the answer is yes then advisors will help you how to approach it as they do tend to threaten with statutory demands which again can be fought with help.


    So chin up, but stop that dd and come back to the thread for further advice from thosemore in the know. Ive just learnt all I know from here but you do improve and learn and start to feel stronger when know your rights.


    Stop that dd tonight xx

  8. Been in arears for are you ready for it nearly ten years due to when split from hubby I took on the bills due to ex caput as in wanted a newer model :lol:


    Anyhow didnt realise could have got help but in any case anglian water have been kind and patient with me.


    Over the last ten years I have gradually barring two hundred pounds paid off the debt.


    The direct debit did not go out this month and as usual informing companies when this happenes I rang them to get a nice suprise than on dd it is based over ten months and the next payment is not due till mid april.:wink:


    Anyhow they ask about circumstances and I tell them just me and two kids and are told I could save monies on water meter. I admit to being hesitant due to basically when have fit are incontinent and have general problems re this almost daily due to not having much bladder control adn the small fits I dont even realise well, thank godness for tenna lady is all i say8)


    So I tell them I use a lot more than normal and am told there is if I sign up to water meter a standard fixed rate as long as get doccies to right certificate which I am sure he would do, especially as washing machine and shower has to deal with regular use due to it. Told this amount is three hundred odd and fixed no matter how much used on meter but still more than could save with no meter as now.


    Told them hesitant at the moment adn will ring them in three months as to wether could up dd to settle debt in the next 12 months and meter and they said they would leave it up to me re both and not pressure me on both issues.


    So sounds great but forgive me for feeling suspicious, to fit a meter and pay less than what I am paying now by about two hundred quid forgive me feels too good to be true. Is this figure legit and standard or more what I suspicously suspect and want to be proved wrong, an assesed rate as a single mum with just two kids.


    Feedback appreciated xx

  9. Here is what bank told me today.


    C means suspended

    R means reinstated.


    9/6/2010 C

    15/7/2010 R


    27/7/2010 DD paid for £3.34 (need to check my statements for possible other prior dds as alittle confused when acutally joined them)


    8/8/2010 C

    18/8/2010 R


    23/8/2010 DD paid for £28.02


    13/9/2010 C

    14/12/2010 R


    Bank will prove no monies requested and no supposed new dd set up despite calls and later emails. I have all the emails and recorded calls. xx Bank will also confirm all along this has been the same dd and not changed details in any way which is another of their arguements confirmed by email again.


    Three suspensions ending in reinstating 14/12/2010 which gave them plenty of time to request some money. Took till then to sort the bill and i was leaving to bt and going to settle after, then they apologised and well I reinstated dd straight away. Pretty much a dd was suspended in logical panic if that is poss, re how they phone me although I warned them I had no choice and had been told to do it prior, then as soon as they either sorted issue or apologised asking me to stay it was reinstated.


    Why tesco did you not take it in dec, jan and me chasing in feb, because you told me their was a major system fault re dds affecting some customers, was that a particular bank tesco or type or card tesco, it fits in. If there was no fault, why not take the money, you have no proof it was me becasue it wasnt.


    These dates tie in with when my line was slammed twice and when originally they messed up the bills adn I was leaving to bt, will fine tune the dates to the complaints at later time xx Remember when line slammed they said best wasy to stop incorect ammounts or for raised bills when no service was to stop the dd, due to their third party billing system. If a reinstated dd of 18/8 can lead to succesful dd on 23/8 I cant understand them saying the dd reinstated on 14/12 couldnt have done the same asap. Remember I have done all the chasing re why hasnt it gone out, they only phoned to make up scenarios of why or to ring and threaten my line.


    Or maybe tesco have the same policy when things go wrong as sky did to me back a few months ago, plead ignorance and say it is not them but someone else, but in the end they have to admit error!!!!!!!! When and how they deal with it depends on how I have to claim and for what level of distress because I cant switch off now. Its like being accused of a crime you know you havnt commited, you desperately feel you have to prove yourself and due to my conditon I am over worrying about an obvious case of a provider who dont give a hoot till proved.


    I never for no reason suspended a dd or did it without informing them first, they knew prior to call and were given opportunity to ring back and sort issue, the length of suspensions is an indication of their messing about and arthur daley tongue and can be proved by recordings. They also on many occasions can be heard confirming my dd details and flumoxed as to why the dd is not being requested from bank, hence the ilusive dd fault appears.


    Look at the dates tesco it all fits adn I can liase the recordings together thanks to my lovely true call .


    Will get the facts and my memory straight with the recordings I am sure xx

  10. Been souring my previous emails for a time line and in august I was still pleading with sky to admit to having my line. It feels as if I have been fighting for an age which makes me feel I have been with tesco longer than I have actually. So there actually hasnt been many opportunities for the direct debits to go out prior to december this year due to the errors and time frames I would list for a court if they tried to argue they have aided me by crediting so much to my bills.



    Such a short time and within the same time frame I have been checked out by the hospital for chest pain and now realise it is down to stress.


    I need to subject access request to source exact dates of line down and reconected and the input at tesco end as to what went on and why they feel I should be grateful for them taking so so long to reinstate the line, it took weeks. I have all the emails and phone recordings and need to get it in order and link it to subject access request that they should return to prove how stressful this has been.


    Would they really on the other hand argue they have provided over two hundred pounds in service to me even though I disagree with the deadlock letter and be able to justify they havent repeatedly let me down, dont think so.


    They have told me they have records, good I want to see them. both that of biling, customer services and the broadband techy team as they all liased. Any free services I had due to negligence of their depts is their own look out, I am especially focused on last few months for court.


    They wiped a bill re no service due to dead line as slammed on two occasions and they were insisting I was no longer their customer.


    August bill was supposed to contain a credit for near a month as billed in arrears and didnt so paid it, dd went out and they told me would credit the next bill, they didnt. I argued they get the bill right and they said had no choice to pay it or line would be at risk and I insisted they sort it and the dd was agreed to be suspended till they do so on my suggestions as was told to do this over the line slamming.


    They then to sort situation wiped once reconected a total of three months of bills, one of which should have contained near a months credit, due to harassing phone calls to me when messed up the bills. sep oct and nov I believe.


    Then they come up with the dd fault as mentioned by another user on another forum at same time I guess nov, dec, but recordings would confirim it, but in any case they did not take dec, I called them, which ties in with the dd was available for as reactivated when bill sorted, they didnt take it in jan and I noticed it had not yet gone out in feb when called and was not sure of the dd date but had had the bill for some time and not seen it go out, but in any case had received emails about new dd and me changing details that they put down to the system. Senior rep says no manager available and I inform him due to arguing I have changed me details when not and wont accept what told over dd issue, I have no alternative but to stop the dd again as he again threatened my line, knowing this would generate an email and hoping they could see it had existed via that.


    I called billing and was put through the mill and told disconecting, so panicked and asked bt for help.


    Tesco reveive email and tell me I have stopped the dd which I already told them and then subsequently they still try to access my account.


    DD was cancelled and tesco then try to take monies out of my account blocked by my bank at that point.


    I feel this has been a stich up all along blaming me for them not having a clue.


    Will get a better time line but thats if for a start.

  11. I am sure the tesco guests are having a right laugh at this. Silly woman thinking she can take on tesco. The constant errors and harasment is not forgiven by them waiving bills some of which no service existed, what matters is now, bt are costing me more for the same service and loss of bargain has been caused.


    I do hope the so called investigation includes the so called helper monitoring my account and going to regular ring me to make sure all was okay, hope he gets the sack!!!!!!! He was the same man who told me there was a dd system fault and led me to be ridiculed by the billing side who thought what the hell is she on about. This man said he at his level would monitor it as there was a problem with customer services successfully liasing with billing in his view and he wanted to make it okay. Yep great, how will he feel when quoted in court or if I can called into court as a witness? Surely tesco wouldnt mind him telling their side of the story, or is there a major system fault and they dont want it to put people off. Or why is it affecting others then on other forums, I might try to contact them if poss and see what they were told.


    Sad also as he did seem genuine in wanting to help me sort it.


    I mean we all didnt stop our dds around the same time of the year did we, or are they saying because of their errors and me stopping the dd when I did as a result has fluffed their billing up. Moral is dont mess up tesco and people dont stop their dds. But to be honest as the bank said its not rocket science when a dd is reactivated to request the monies, they just need to use the same reference number, I have had a thought, when my line was slammed by sky did they change the reference number and get confused? Or was it done at the time of the billing error in that their staff overode the action to credit my account without checking with a supervisor apparantly.


    Or maybe their computer system is that used on little britain, computer says no. I suspect though it is more that their staff get confused tooooo easily and the slightest issue and they cant cope.


    Night night tesco:x

  12. Main thing is they hadnt have put the fear of god in me via their billing team, I wouldnt have left, all they needed to do was liase the dd, get staff who didnt tell false excuses for it not going out and take the monies. They also could have at any time allowed me to transfer funds via my bank to their bank or the standing order I offered as an interim method till they sorted the dd.


    I mean whatever happened the issue is over the last few months, the past is just an example of how crap the customer service was on the billing and admin side. I am not interested in how many bills they wiped through their error but what they did since december. They have said they applied for the money and my bank did not pay, my bank has said they were not requested untill the one stopped this week, so no requests untill it was stopped as last resort of proving the dd was there and my details had not changed as suggested in their email. The following day they were able to liase the dd or find it and after they were informed of its cancellation I suspect someone or their silly computer systems booted back to life, liased the cancellation with my account hence the dd appeared again linked to my bills and they tried to take it once informed it was to be cancelled, or why didnt they take the money prior? Just a guess because cant see how they can have been so incompetant.


    The last few months are relevant re a court but for the regualtors it will be the whole period I was with them and the lies of the dd fault I can prove were told via tape and then told didnt exist in the deadlock. doc.


    They have also been told on a number of occasions I record calls, they should have considered this before their staff told porkies, well can only put dd fault down as a porkie, but a porkie non the less that let me think they were finally on the ball to sorting it. They couldnt even set up their own suggested new dd to bipass their system fault and only recently I got emails confirming they were attempting another dd, my bank received nowt and will put it in writing.


    Five quid charge but well worth it, they have also noticed how many times I have called re reassurance my dd was okay and ready.


    Would tesco prefer to offer customers chance to march to cheshunt with their 23.00 and plop it down on a desk, would have been quicker.

  13. Hmn.

    Do you agree with his figures ?


    Dont know I would have to source all the bills, but they havnt took into account the lack of service due to the slamming, as in bills were raised in error or cos they couldnt alter them due to third party billing:|


    Think they have just charged me the whole period wether had service or not.


    Dont agree with the ammount of monies stated they received, they list only receiving one dd and I know for a fact there was more, as in the three pound odd one at least.


    Going to subject access request them asap to access their comments relating to my calls, but seriously I have had continual error and hastle from them which has messed up the billing side.


    Are you concerned in that it looks rosy the ammount of credit as apposed to debit. When nearly leaving them on two occassions they did allow me to continue using the service for free due to admitting fault adn then I got the calls apologising and I stayed.


    Thing is its been the same dd and if they had requested their payment once the dd was reinstated there would have been no issues at all.


    I dont think that excuses them forcing me to leave out of fear though hence me after them for the cost minus what I would have paid tesco if stayed.

  14. My so called high index lenses for kerataconus that are made out of plastic so thin as otherwise would be thickness of a breeze block, really cost about ten pounds a pair.




    Specsavers are cheaper than optical express who said the lenses along were priced at over 300.00:jaw:


    I get them on presciption but remember the time I wasnt told my conditon gave free glasses and was charged 400.00 plus and that was about seven years ago.


    Rip off merchants and rob dogs eh:-x

  15. I was at cab about ten years ago and they were saying then either go bankrupt or token payments when left hubby. I was terrified of the idea of bankrupcy and now cant wait till someone offers to make me so. Got one dca letter suggesting bankrupcy and I rang them up keenly and said when where how, thats nice of you, they soon changed their tune in shock and said they would only do it if had assets. Counts me out.



  16. Someone over this last week has put me on the tesco email customer list. :|


    I have just replied to ceo office with forwarded email telling them that no thanks dont intend to shop with them again so please remove me.:lol: Did think about adding the offers I found were on in sainsburys and asda but though against it. They probably wont be interested that I feel sainsburys range of clothes last longer than the drop to bits range of tesco, but if I get more emails I will forward them on with my little bit of past customer feedback. I did like tesco clothes but they went down hill in quality I found, bit like their telecoms side. hehehehe


    Only trying to help:razz:


    Got to laugh they have peed me off xx

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