Having a bit of a problem with Welcome Finance as it appears most people do!
Hope i'm in the right place to ask this question.
Have a Hire Purchase Account with them, the account is near conclusion and i have never missed any payments.
The account at inception was being reported to the Credit Reference Agencies Experian, Equifax & Call Credit (I obtain a copy of my report via Experian on a bimonthly basis) and was therfore appearing on my Credit File.
Around a year into the running of the account this information stopped appearing on my credit file.
I have contacted Welcome Finance in relation to the above and have received a rather unhelpful Final Response Stating it has Rejected the Complaint I don't remember actually complaining in the first place, only asking for help, and saying it is still reporting the file to all 3 credit reference agencies.
I intend to make a complaint via the Financial Ombudsman Service if only to serve some slight inconvenience to Welcome Finance.
The account is still not being reported on my credit file Not at all helpful as i require this account to be reported on my credit file as it was helping to repair my credit score
My question relates to the wording of my complaint when i approach the Financial Ombudsman Service
In it's Final Response Welcome Finance states ' Welcome Finance is obliged to report account information on a monthly basis' Is this true, and if so which act/section makes it a requirement? I have been searching all day with no joy!
I would also appreciate any ideas on the best way to word the complaint to the Financial Ombudsman Service
My goal is to have this account, again reported on my credit file.
I hope i have made sense and would really appreciate any assistance.