wickedwheeze
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I bought a camera from Comet in October 2009 and it developed a fault 3 weeks ago. After trying everything shown in the manual I eventually telephoned the Comet number on my receipt and a chap named Marco immediately said, after I had explained the fault, 'oh that is a known problem with this camera'. He suggested that I took the camera back to my local Comet I have done this today and they have said that they are going to send it away to be inspected and if necessary repaired. However I made the point that if this camera has a known fault it is likely to reoccur even if repaired and this may happen out of guarantee. I am therefore not happy to have this camera back even if repaired and would prefer to swap it for an alternative model even if this requires me to pay additional money. However, Coment have absolutely refused to accept this and are going to send the camera away for a report. What are my rights when a Comet employee has stated that there is a known fault and therefore in my opinion this model camera is not of merchantable quality.
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