im really needing some advice and this is my first time on here so wish me luck.
i have recently got behind on my payments to jacamo catalouge account by 4 months as i was out of work.
they have been charging me £24 a month in fees plus interest.
a few weeks ago itelephoned them to explain my situation.
i spoke to a helpful advisor who agreed that i can make a part payment and then she would waive the charges and bring me back to my credit limit,
i made the payment.
i since recieved a statement with the charges still on.
i have spoken to a manager and they have listened to the call and agreed the advisor made the agreement.
however they are saying this was a mistake and cant waive any charges.
my position is that it was a verbal agreement and i have fulfilled my part, and they have a legal requirment to honour there side, even if it was a mistake.