Hi, I'm after some advice.
I bought a quad for my 7 year old from Funbikes, however it arrived assembled wrong and a cross threaded bolt snapped, leaving it unrideable.
I reported the fault, with pics to them within 30 days,
they ignored me for 3 weeks then sent a bolt in an envelope.
I'd explained I paid them £50 for assembly, which had been done wrong, and that a bolt was useless as the other one was cross threaded and would need drilling out - which obviously I wasn't starting doing as it's inaccessible and I'd have had to dismantle the bike.