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About Phimo

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  1. I too usually plan and book my own holidays after a bad experience with Thomas Cook a few years ago when a branch manager threw a brochure at me at shouted at me, in front of a shop full of people, to read the terms and conditions of booking! I won't go into the details of why this happened but let it be known that I was not at fault. Anyway, I am currently 3 and a half months into a dispute with TC and about to give up. They will not answer my letters and even the C.E.O. just passes my letters back to Customer Relations. I used TC to save 200 GBP on a cruise booking and I'm disputing the
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