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amalys

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  1. Hello everyone ! I've browsed the internet for two weeks now and I don't seem to be able to pinpoint anything that answers my question , hence I'm hoping there's a CAG genius or two who can help me out . I went to a well known high street's website (they'll remain anonymous for now) perusing prices for a new oven and hob and, , I saw the perfect oven and hob in the sale for a ridiculous price. So, I ordered them, had confirmation they were in stock, booked the delivery date and billed the price and delivery fee to my account. I got an email confirming the order and looked forward to it, all the time thinking "this is too good to be true". Lo and behold, it was too good to be true. I received a telephone message the next day, left by the ordering dept, advising me (somewhat sarcastically) that I couldn't have the two appliances for the price I'd ordered them at as "they don't sell appliances at those prices" and it was an error on the website that they'd since corrected. They offered me the opportunity to purchase the items at full price with a 5% discount as a gesture for the cock up - I declined. I also received an email confirming cancellation of the order. Now, I know if this had happened in a shop they'd be legally bound to sell me the items for the price on the shelf edge label. My dad seems to think that the same applies here, as I received an email confirming the order at the prices displayed on the website when I placed my order. As I've said, I've searched the internet and this website even and there's bits here and there relating to my situation but I cannot locate an actual clause from the Distance Selling Regulations or such that I can throw at this company and demand the oven and hob for the price I ordered them at. Or, could they get me with the old "small print" loophole? Anyone got some tips please? Love and thx in advance! x
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