Thank you

Last year someone ran into the back of my company car causing damage to the bumper. It was not my fault and the third party insurer paid to have the car repaired without a problem. I am about to insure my own car for another year, do I need to tell the insurance company, even though I was driving a company car and it was not my fault.

Performance Direct part of Grove and Dean based in Romford Essex. These people are utter **** and once they have your money will treat you with total contempt. Their only aim is to rip you off in anyway they can.

I don't think these 'type' of people are worried about image. If they can rip you off and make a sale they get a double high. They probably ring a bell and get a round of applause in the office. To them you are a number and a target and so long as the balance between sales and complaints is just in their favour, their happy to keep on doing it.

Errr. Not sure if that last comment was supposed to help or if your trying to 'draw me into a debate', but the drama started back in Jan this year. You only go public as last resort.

Hi Topper 1966 So you have problems with Cousins. Have you seen my post on very similar complaint. http://www.consumeractiongroup.co.uk/forum/showthread.php?264143 I refused to accept the goods on the grounds that they were obviously faulty. But they will not refund, even though they know you are right cos they also know you don't want the hassle of a small claims court. Classic sociopath behaviour. This company deserves to go the same way as ELS, and with Mr Foster in charge, sooner or later they surely will. If they wont refund, definitely sue. Visit your local small claim court and they will help you fill out the claim, its quite easy to do and the cost can be recovered from the defendant. Mr Foster knows you will win and settle out of court, but you have to show them you are serious.

Thanks. 20 posts achieved.

Update: After another phone call and a letter telling them I could see no logical reason why my claim should not proceed, I finally got a letter from M>T saying the third party had now admitted full liability and I would not even have to pay any excess before my car was repaired. I got the distinct impression from both insurers that had I not persisted, they would have quite happily closed the book and walked away from their responsibility. I had my car repaired last month case closed. Not insuring with M>T again or anyone with an Indian call centre.

Just had a phone call off Richard, and not surprisingly after reading my comments on this website he wasn't very happy and said he would contact the owners to have the post removed. I can only say the truth often offends. He wanted to know why I felt it necessary to post the problems instead of discussing them with him. We did that on many occasions but he was not listening. That's the beauty of the Internet, when faced with injustice from large arrogant companies, it gives the victim the power to be heard and fight back. He/they have put me and my family though great deal trouble when all I original wanted was my right to a refund. A picture is worth a thousand words.

You were so right. They returned the damaged chair today and in spite of their assurances that it would be repaired as good as new, it's not a very good job.There's a slight bulge where it should be flat and the switch is in a dip where it should be flush with the flat surface and unlike the main chair it is aligned vertically and not horizontally. These people are complete a**e h***s, they do not deserve to have any customers. They rang and asked me to pay for the remaining balance and when I asked for a discount for all the trouble they had caused and the fact the repair to the chair was a poor job, Richard the Sociopathic manager refused point blank and would only offer a refund. I said I needed time to think it over. I think I will go for the refund. Can you recommend a good furniture store?

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Hi miss muppet & Bazooka Boo. I totally agree with you both. The dilemma is how do you know which stores are trust worthy. In my experience non of them are.

Hi miss muppet and thanks for your continuing interest. Yes they sent the same old team, Paul the 'Independent Technician' and pretend Mr nice guy Richard the Sociopathic manager. First we discussed pleasantries like how Richard’s satnav sent him to the wrong address making him late, but we soon moved on to the main event, the damaged chair. Paul came to the obvious conclusion that the chair had been damaged in transit. He said they would need to take it away to repair it and would collect it on Tuesday and return it Thursday. I accepted the offer of a loan chair, on condition it was clean and did not smell. Richard said he would look into why the loan suite we received was delivered in such a bad state and then apologised, although I felt the apology wasn't genuine as when saying it he stepped back and looked away. I then broached the old question of why he would not offer a refund on the Elgar when it was obviously faulty. At this he offered me the choice of a repair or refund. He said we now had a different contract on a different suite, and he was not disputing the Katya was damaged. He said we would have to agree to disagree. I didn’t like the idea of having to search for a new suite all over again, we had already waited/wasted SIX MONTHS and still counting, so I said I would rather they repair it. I had intended to show them the pictures on this website (the gap in the seat) but forgot and so lost the opportunity to show how crass his original managerial judgement had been. He then remarked that Cousins is a family business (hopefully not Cosa Nostra). I took that to mean he felt they were looking after us, but in reality he was just doing the bare minimum to hang on to the sale and keep them out of court. So not much consolation for all the trouble they have caused and not even the slightest hint of compensation. .

This is a typical Sociopathic response, a half hearted public apology without any admission of guilt or sense of shame for all the trouble they have caused. I wonder if they are sending the same 'Independant Technician' and 'Manager' who said there was nothing wrong with the Elgar. I find it strange they call their 'Technician' Independant, is this because he is self employed (for tax purposes) and they think customers will be duped into thinking he is impartial, in spite of the fact he appears to work for them on a very regular basis. I will let you know the outcome of the 'Concern' after their visit at 4pm tomorrow. Definition Of a Sociopath Profile of the Sociopath .