After 4 years of having no option but sit on my roof to get Mobile broadband. BT Infinity came to my village and our lives are changed! Despite 2 near breakdowns of dealing with BT in the past we took the plunge and signed up. ( we have an online buisness) and the small chance it would go smoothly was to tempting. One week ago all was up and running ( despite a huge pile of wires stuffed behind our front door) very messy. We had a problem straight away as our Mac would lock up if we attempted to view e-mails on a mobile at the same time ( somthing we do always) They told me after two hour conversation and a screen share. That you can not have two people looking t the same server at the same time -- I know this is rubbish as i can use my laptop next to the mac and work on e-mails. The problem is my mobile. anyway i went to a level 3 incompadant person and am still awaiting a ringback....... Yesterday I watched 2000 e-mails dissapear from my pc. Disaster!!! After a 2 hour conversation and another computer share. I witnessed the lady operating my mac untick a box stating - 'Delete all e-mails after 1 week. ' She then promised that it wouldnt happen again. When I explained that this is my work and to be told they are ' just gone' will not surfice, her answer was - "Its a bit like when you die - when you have gone you have gone'!!" I spoke to her supervisor then got transfered to UK again to complaints, of which I regestered my complaint. ( still waiting a ringback) My question to anyone who can help is --- BT lost all my e-mails. It was their fault. The e-mails equate to 2 years work. I have 2 girls who work for me who are not in today as they can not work now. What can i do?? BT tell me they can not put them back on the server - Why did they take them off?? Who can i go to for answers. This is a huge problem for me and will result in a loss of jobs. Any help of directions will be really really helpful. Many thanks jayne

I have it! - in Yorkshire after 4 years of having to rely on Mobile broadband. The speeds are very vairiable, but it does work - Only problem we had was they deleited 2000 work e-mails in the process! Hence I came on to the forum for advice. If you can avoid BT I would do so at all costs. The customer care is none existent. They really do not care. And they tell you. !!! Nice

Many thanks I do have a copy of the agreement ( but not the signed one)- There is no termination figure on it. and also no total borrowed figure. or APR. Or date! That is why i sent the request for a signed one. It states One advanced rental of £985.31 payable on or before the date of this agreement followed by 59 monthly rentals of £328 inc vat the first payable 1 month after the commencement date and the rest at consecutive monthly intervals after that followed by a final rental of £2687.23 inc vat payable on the date the minimum period of hire expires. A documentation fee of £88.13 inc vat is payable with the advance rental. a rental of £437.93 is payable annually in advance for each year or part year of the secondary term commencing when the minimum term expires. We did question this with vans direct and they told us that the van we bought and the anticipated milage ( which is correct) would be worth much more that the final payment. So pay it off then sell the van for a £1.00 to avoid secondary term then resell it, Then use that amount for a deposit on a new one. They told us alot of the terms used were just lingo!! - Our fault, we know. The 'new leasing company have told us we cant even sell the van and pay agreement off. We know this has to be rubbish so we have also asked for an early termination figure along with signed agreement. There is a paragraph on additional amounts payable if we breach the agreement, we are not intending to breach, just bring to an early finish one way or another, so this does not apply. many thanks again Jayne

Thank you. I have put in my letter that I would ask for a response by 21st October. I got the letter template on this site ( great site by the way) . I am more concerned if I can do a volentary hand back? Don't think I have the guts to not to pay and keep the van! We feel conned and need to walk away with a clear concience . Old fashioned I know! Thank you for your help

Thanks No, I have sent a letter today asking if they can send me a copy of agreement 'with signature' under the civil procedure rules. My hubby will have signed it. Weather they still have a copy is another matter. We also have no problem with the van , we just feel conned. If we can chuck it all back at them and walk away it will balance things out.

Hello, I am hoping someone can give me some firm advice. My husband bought a van from vans direct 2 and a half years ago. Payments have been made on time every month. I changed back account last month and called -Network vehicals (finance company)to ammend their direct debit records. We recived a call a couple of days later from a leasing company saying we have been fraudulent as the van was personal with my husbands name only and the direct debit came from our buisness account. Thus we must sign a new agreement with a lease company. The agreement is a 'hire agreement regulated by the consumer credit act 1974'. We were sold it as buying. We understand that the contract was signed ( although we have no signed copy) and we may have been missold. The company which did this are vans direct which have since dissolved and reset back up. So as we see it there is little we can do with regards to the misselling. Our main concern is the aggressive way they are pushing us to sign a new contract headed 'Finance Lease Vehicle Order Form ' ( not covered by cca 1974 ) We feel very uneasy about the whole thing. We do not want to finance lease a van. if we are doing so now it is through being miss led. I have spoken to my accountant who says as we set up the direct debit through vans direct we were bona fide in doing si. We have to simply change the direct debit into a personal account - Done. This has left a bitter taste We have heard we can hand the van back as we have paid 35 of the 25 payments - It is in good shape and up to date with services and full mot. Is this the case? I know with Hire purchase you can Lease you cant But a personal Hire agreement covered by cca 1974 i cant find a firm answer. The agreement does not list APR or total amounts payable. It is also the incorrect model although reg. is correct. My question is can we volentary hand back the van? many thanks for anyone who can shed some light!

thank you very much .

Thank you . I didnt send it recorded as i read somewhere that they wont sign for them. I did put 'this document is delivered by royal mail and i deam it to be served on you by the ordinary course of post a=in the meaning of section 7 of the interpretation act 1978 and there fore your responcibility and in your own interests that this letter is handed to the relevant person with in your industry'. Got that from the forum. I will do another covering letter and will send all letters again, this time to the csa as well. Can they still ignore? Really getting to my wits end with this. any help in a covering letter would be very greatly apprieciated. Also the amount has gone from £2003 to £2093? with no explanation. Sorry fro rambling. I have just found out that my son is deaf and needs an opparation. He needs me to be concentrating on him, not this. Please, any advice to get it back to the csa and away from my door so my partner can arrange payments.

HI. I posted about a Month ago ( on this thread) I sent letter to both Marston officers and faxed - Stat dec informing all property at the address was mine and sent details of car owned by buisness and also on hp. I have heard nothing until this morning. I have recieved a Removal notice. It looks like they have ignored all my letters and faxes -- Can they do this? Mletter was clear and taken off one of the letters on this forum. it explained that i know my rights etc... I asked that they return the case to the csa and my partner would happily speak with them. Are they allowed to simply ignore letters and documentation proving ownership???

Thanks for that. Is there anything else i can do to ensure that they don't take the cars? Even if i pre-warn and provide proof of leases etc.. I am still worried that they may take them anyway.

Yes it is - Sorry

Hi. I am new to this forum. My husband has had a liability order for £2003.00 in arrears from 2000 to 2003. This was issued in Sept 2009. We heard no more from the CSA. On 19/1/10 we got a letter from Marsdons asking for payment in full in 7 days, or they will attend to levy distress remove goods etc.. This would involve further costs. He is assessed as £0 due to ( despite both working full time) we make very little money. My husband has contacted the CSA who would not discuss it. From the great info on this forum I have drafted a stat Declaration stating that all goods in the property are soley mine and not my husbands. I can have this witnessed by a solicitor on Monday. Unfortunatley the letter they sent does not have an address or fax number The internet only offers reg. office address. We have 2 vehicals at the house both are commercial and leased and needed for work. I intend to send them the agreements as proof. Can any one advise where I would send them the contact number std code is 01273. Is there anything else i should do to get Marsdons to pass back to the CSA. They are due on tuesday!