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pomaus

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Everything posted by pomaus

  1. Sorry for not updating the forum on this topic. My sister won her battle with E-car insurance in the end. E-car Insurance had to accept that the policy was valid and that they where liable for any claims which arose from this policy during the Insured period. They also had to reimburse my sisters Legal Fee's. Please people, I can not stress enough, do not touch this company with a barge pole, they are sharks of the very worst kind.
  2. finally went and saw a solicitor yesterday who has thankfully taken on the case and said that the insurance policy is enforceable as ecarinsurance did have her full address as they had used it to send her the original policy and details where correct on the envelope. And also because they had not refunded her premium on her bank card the same way in which she paid. Solicitor also confirmed that sending an e-mail is not acceptable form of cancelling insurance and that they needed to send cancellation through recorded delivery 7 day's before they propose to cancel the policy. Solicitor agreed that this will probably be a drawn out battle with ecarinsurance but she was confident that we would win. Again just want to reiterate don't use eCar Insurance - Welcome to eCar Insurance whatever you do. They are sharks and will screw you over when you come to claim.
  3. thanks for your reply btw. much appreciated. The more I have readup about this company the worse it gets. It seems as though my sister is not the only one who has fell foul to this company. It seems as though there are a lot of people in the same boat and ecarinsurance is famous for canceeling polices without informing the driver, apparently they also have a cheek of charging you £80 for them cancelling the policy. Be warned anyone who is considering taking out insurance or re-insuring with this company they are sharks
  4. When they say the letter was RTS that was because apparently they had missed off part of her address on this particular letter that supposedly contained the cancellation notice and cheque refund. That's why the postman was unable to deliver it. But surly that fault lies back with ecarinsurance for not filling out a postal document correctly, It's not like they can argue and say they didnt have the correct address because they used the full address correctly previously when they successfully sent her the original documents.
  5. My sister insured her car last March with ecarinsurance. She paid her premium in full on her card and a few days later she received her certificate of motor insurance. Thinking every thing was ok she never thought anymore about it. However ecareinsurance had missed out part of her postal address on the document even though they had sent her documents to the correct postal address and the envelope the documents came in had her full postal address on it. Yesterday my sister was in a accident where she hit another driver. She phoned ecarinsurance to report the incident only to be told that her insurance had been cancelled. They claim that because they had not received proof of her no claims bonus they had e-mailed her telling her they had cancelled her policy and they also claim that they had attempted to send her cheque back for the premium she had paid but the cheque had been returned as the postman had been unable to find the postal address. Obviously this is untrue as they had sent her original documents to her in the first place, and surly they would have refunded her money back on to her bank card rather than via cheque beings this was the method that she paid by. the insurers also claim that as they are a online company they only use e-mail as their source of correspondence and that sending an e-mail to someone stating their insurance has been cancelled is acceptable. However I looked at the terms and conditions on their website and it clearly states that, If ecarinsurance wishes to cancel the policy then they have to inform you in writing via recorded delivery within 7 days of cancelling the policy Surly this company can not get away with this and claim that they didnt have her full postal address when my sister clearly has proof from the envelope containing the origonal insurance certificate with her full postal address on it. As you can imagine my sister is really stressed out about this, Not only has she written her own car off but she now faces getting in trouble with the police for driving with no insurance and also from the third party that she hit. has anyone else faced this problem with this company or other insurer and can offer any advice would be greatly appreciated.
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