All gone a bit silent from Bailiff (Einstein) and Ex Employee (Hawking) now they have their own thread - Are you too cowardly as well as too intellectually challenged to speak up again or is it that you are both starring in the remake of Dumb and Dumber!? Ozzy is exactly right, if you had a company that had these two muppets employed either now or in the past then wonder what would happen? Oh yeah, of course, it would go down the pan! Good greef!

Exactly Ozzy, if they are willing to put that in writing then its game over for the idiot who asked for extra money. Check if interest was frozen, that should happen, they would sue for a gross amount and the court agree a monthly repayment to pay off the listed debt that they have claimed for. If they have increased the amount owing or want to increase the monthly payments then they are breaching the rules and the court should know - the manager will probably get the sack. Could be worth asking for a settlement figure and if its higher getting a compliance complaint together.

Ex WFS and Bailiff, if you don't have any constructive contributions then you are not needed here. Beyond, good call on the grammar, looks like the cream of the crop are left in the company hey?! Also the notes on selling the accounts to the banks - not very likely is it, the banks are in enough trouble as it is, and once again to reiterate that the accounts will be sold onto a company that are subject to the same laws and regulations as Welcome, hopefully the new companies will actually adhere to them. Now Bailiff, I'd either spend your internet time looking for jobs or trying to hit your collections target, ex employee, did you really sign up to CAG to agree with them, not sure who is worse. Think your mensa membership is due for renewal. Won't go on anymore as this is someones thread but if either of you want to take this offline, start your own thread or PM me.

essexboy thought you might find an explanation useful on the rule of 78 I thought that iy was not outlawed by the OFT until early 2007 but may be incorrect on that, I'll find out. Also, broker or not, who got the money off you? If it was Welcome then it IS their problem! The Rule of 78s deals with precomputed that has finance chargea calculated before the loan is made. The charges can be made up pf interest and insurances too. Once the finance charge has been identified, the Rule of 78s is used to calculate the amount of the finance charge to be rebated (forgiven) in the event that the loan is repaid early, prior to the agreed upon number of monthly payments. Its a rip off as borrowers not only owe the lender the principal amount borrowed, but the borrower owes the finance charge as well. If £10,000 is lent and the precomputed finance charge is £9,000, the borrower owes the lender £19,000 at the time the loan is made, whereas a simple interest borrower owes the lender only the £10,000 principal and monthly interest on the unpaid principal. Basically they get their interest paid up fromt so if you settle early you will pay back the full amount )Or as near as damn it) you borrowed plus whatever interest you haven't paid off. RIP OFF CENTRAL!

Ii would say on the fee rebates add the early settlement penalty so get £590.47 Also query how in seven days (5/7 and 12/7) they have charged two ots of what look like full months worth of onterest, at least ask for one back, say £87.20. Plus the insuarnces £342.29 and Fees £60 Unsure of the MIF, add it in but as a bargaining tool (i.e. Start the negotiations high). 8% interest needs to be compounded so by my reckoning you have total of £1354.96 with 5 years compound interest added means £1990.88, round up more if you want for goodwill too! If you want to be listened to, try to get some support from either the local media or the CAB

kregrs, looking at this, the fee rebate seems wrongly listed as they have charged you more! Try claiming this back along the lines of misleading information - I would guess that the balance on your account was less than the settlement figure so they magiced up some fees to get your balance to equal the cheque when in reality they should have sent the money back. Dodgy practice that happened a fair bit then. Insurance rebate does relate to PPI, you can still reclaim but because of the date check with FOS they might say that it is the FLA who governed Welcome at that time. Obviously your claim will be limited to the amount less the rebate. Finally the £20 fees and the £20 the capitalisations seems incorrect, company policy then was to cancel a direct debit when 2 out of 3 did not pay, they haven't done this so try claiming these charges back too. All in all a few reasons to try and get some cash back

I'll PM you in case of visitors to the thread!

It could be worth asking for a copy of your land registry records, although in theory Welcome should have sent a copy of this in their CCA request. If they have something called a unilateral notice, it is easy for you to get this removed by the land registry. If they have misquoted things on your credit file then this could be a case of libel (!) I would recommend complaining to the credit reference agancies directly and the information commissioner. Oh and the FOS too!

Hey Martel, now its late in the day to be joining in as you are doing a great job and supported by the best. A thought on the legal charge, do you know if there is a charge on your property, if so do you know what type? I can advise whether or not that is garbage too if you want, they may have to release your charge if its not correct.

Donkey, you are right, can't take possessions without a court order but they can ask for payment, its just the way they have phrased it but the visits shouldn't be any different initially than the Welcome ones, (i.e. Can we have some money? why not? Can you do an Income and Expediture, ok well we know where you live), like I said if there is a dispute then TLG may jusy want to bounce it back to Welcome

May depend on where you are in the Welcome chain of collections, further down the line they might be looking at the cut and run point of view, if you haven't paid for a while its more difficult to collect, ironically they are more intensely focused on the accounts who have missed fewer payments as they believe they have more of a chance of collecting payment on these.

Hello all, just a quick post on this as it seems that the Numpties have stepped up collection activity of late due to the increasing desperation for cash. If you feel harrassed then send the harrassment letter available on CAG, this seems recently not to stop collection attempts but is a good start of the process of creating a paper trail so that if you have to take it to court or indeed you get taken to court, you have documentary evidence of their misbehaviour. Once you have sent the letter, make sure that you keep a diary of misconduct (Just jot down times of attempted visits, any phonecalls received/mesasages left and keep a record of who specifically called, what time and any numbers used). This is important as the policy of the company in adhering to Administration of Justice Act (I know its hard to believe but they do have a policy!) is quite clear. They are only allowed to leave messages twice within a 24 hour period. They are not allowed to contact you AT ALL within 48 hours of visiting your premises or sending you a letter. They frequently bend these rules by using personal mobile phones (Which is why you should keep a record of the numbers) - A Sackable Offence If you get a call and they launch into the whys and whereabouts of your account, they have BREACHED DATA PROTECTION (They should ask ID questions before discussing an account) - A Sackable Offence The above point would also suggest that they are using numbers to call from where calls are not recorded, therefore not traceable, therefore if you get a SAR back, check its contents. On the notes section I will venture that the calls that you have had are not ALL recorded - keeping inaccurate customer records is a BREACH OF DATA PROTECTION. A tip also, if they do call and try to ID you, get the questions wrong, It will drive them mad!!!! If they do one or all of these dodgy things then let complaince, the information commissioner and even the police know - harrassment is not acceptable in any circumstances.

You could write to the lewis group and state that your account is in dispute with Welcome Finance, they should refer the matter back to them as you clearly are awaiting the PPI claim outcome and as such are not in a position to pay them off, especially the final demand. Send TLG all copies of your letters and ask for a copy of their official complaints process, its not that you will complain of course but it sets doubt in their minds!

Good points above as per usual. Just a thought but if you know the number that they are calling from you could put auto reject on them, like I say keep track of the number of calls made, messages left etc and if they manage to get through just say "In writing only" and hang up. A pointer but if you keep a diary of their activity they will soon panic, it won't match what is put on the system (They will say only attempted to contact 1 time as that what the numpty puts on the computer but in reality they do a lot more). If they call from a mobile, record the details as it may be a personal mobile and therefore a sackable offence. Beyond is right, they run scared of the CAB!!

Hi Mummy, have they left more than 2 messages in 24 hours, this is a breach of their policy if so, let the compliance team know that they are continuing to harrass you and you will contact the police if it does not stop immediately. If you call up, speak to compliance on 0115 9849200 (The number gets you to a touchtone bit first) and let them know that the branch keeps calling and that they should stop I think that they have a facility to pay online but not 100% on that, I think if you have a scout around on here there are some bank details for Welcome that you can pay via bank transfer if your partner really wants to pay - this is what they want though to bully you into paying!

http://www.consumeractiongroup.co.uk/forum/welcome-finance/247673-offering-short-settlments.html Hi have a look there to see what might be acceptable, like I say in the post there needs to be some "Science" behind the numbers, for example if you said that you can only borrow £XX or you have already paid back £XX. I wouldn't mention the fact that they are desperate for cash as they might think badly of your approach and decline it, just ask, give reasons and I'm sure they will play ball! Address or contact details depend on where you are in the Welcome machine, if you have a local branch that could be your best bet. A central number is 0800 588 4019 but you should write your offer into them, I would suggest writing to the compliance team: Welcome Finance Ruddington Fields Mere Way Ruddington Nottingham NG11 6NZ

Have you got the legal charge document and the land registry paperwork? Has your husband got anything to do with this account? If not and they have been pursuing him for payment they are breaking the data protection, if you are not registered as the home owner on the land registry, they should not have a charge on the property.

Hi Littlefish, it seems as though you have a few issues here, I would suggest that if you can post the papers up on here we can look to see what you should be able to take forwards. The arrears issue is easily resolvable (Or should be) in that it was their error and therefore you should not be liable for that. The issue around whose name it is in is more complex but I may be able to assist, a view of the docs would help everyone be able to pitch in though.

Tarquin, your "Facts" are spurious at best, not sure if you are trying to stir the hornets nest because you have or will be canned very soon but why post on here with incorrect information? A company in the process of redundancies can't hire people externally its against the law, Welcome are not recruiting, Shopacheck have announced redundancies too, am sure that Welcome are not going to open themselves up to 100s of cases of unfair dismissal. Collections activity must occur in line with the Administration act, the posters on here seek advice for fraud, misselling, harrassment so are not scroungers as you put it, most feel unjustly treated and turned here for assistance. Have you considered what the FSA have to say in all of this? Just a thought but criminal prosecution of directors and senior staff members, full investigation of every account on file, misselling galore (Check out the FOS statistic of 92% cases upheld against Welcome). The directors might be leading you on to think you have a few years left but lets be honest, the timeframe will probably be out of the window when the accounts are published, the FSA intervene and the operation gets shut down. Was it not the board who said the company was a profitable enterprise? That a banking licence was around the corner? That the credit crunch will have no impact on Welcome. Don't believe what you have been told, it ain't true if you get another 6 months you should feel lucky, i'd trawl the jobsites rather than forums, trust me, you'll find it more productive. The posts you have put on here are misplaced, misinformed, and show why Welcome will go to the wall sooner rather than later. It seems as though from what you say the staff left in the place are the dregs of whats left, good luck in your little world, now let the grown ups do some talking whilst you go and look for the easter bunny.

Ozzy is right, you need to start a "Paper trail" so do what you can in writing, incl. requests etc, when you get your info back make sure all pages are there (They sometimes take out Welcome internal stuff which they shouldn't) the records that you receive will have page numbers, make sure there are none missing. Your loan will be a massive part of he Welcome womans target so be prepared for her trying dirty tricks. If she does speak to you, tell her you will rewrite on a 0% interest rate with a 90% write off of the balance at £1 per month, this will annoy her but is an offer of repayment she will have to consider.

Steve, your loan is now an unsecured loan, to be honest the lump sum should have massively prepaid your loan. Did they say how much you now supposedly owe? Do not do an Income and Expenditure or sign any other paperwork, I would start with the subject access request and CCA. I know a lot about Welcome secured loans and you may have recourse to get the loan written off but I could do with seeing the agreement and LEGAL CHARGE document. Are you actually going in to see them? You could get the paperwork printed by them and then post it up.

Sorry to hear the news. Bebo you are spot on, a charging order places a charge on your property with the land registry, if you wanted to sell or remortgage the charge would be considered and Welcome could deny this if they felt that the house sale/remortgage was being undervalued. If you were unfortunate that the first mortgage company were to reposess and there was excess funds left from the sale, these would now go to Welcome first. It is highly unlikely that Welcome will repossess your home, they have never to my knowledge done this as they need to settle off all prior charges like your first mortgage which is not cost effective for them (especially now they definately don't have the cash to do this!). What they normally do is use this to try and make a payment arrangement and rewrite the loan for the sued for amount. Sure you can appeal but if postgg can enlighten you officially will cede to hs greater knowledge.

If you can bar his number from your landline and/or mobile do this. If Welcome have nt responded to a complaint letter then you can go straight to the FOS. Also if you try the direct.gov/OFT helpline they will be able to intervene on your behalf. James talks rubbish, and should not be able to prey on vunerable people like you. I don't know where you are based but if he contacts you again just tell him you are recording his calls and will contact the police for harrassment against him personally.

Carl, I will point you to some more articles and information via PM as am sure I will be cagbotted otherwise! To be fair I think you are crediting them with a bit too much intelligence in playing games and the timing of the letters etc, they really are just that bad that it takes them months to let customers know what is happening! If you want them to listen seriously then the corporate affairs director would be your best route, think I have given his name to you befire? If not then I'll post it up as it may be useful for those taking the media route.

Spot on Post, just to nip in, saw on the iii website that staff members used to forge agreements, it is clearly a known practice but one that is disgraceful and has put you at a severe disadvantage.