Hope someone can help me!
I ordered a ring from Nuttalls early November - contacted straightaway to say there would be a couple of weeks delay but should be sent to us early dec, reason given was acceptable so we said fine we would wait.
Did not arrive so chased them and were told it would be sent just before Xmas. Did not arrive and chased them on the phone to no avail.
Spoke to them early Jan when they finally came back to us and said it had gone for polishing and would be with us mid Feb at the latest.
Needless to say it did not arrive and we received an email stating they had confirmation from the manufacturer that it would be with us within 2-4 weeks of 17th Feb. It has not arrived, have chased them twice this week and got no answers.
I do not believe they have even started to make the ring!
My issue is I either want this ring ASAP or want them to refund the money they took in early Nov (via paypal). You are only allowed 45 days to contest it through paypal (which was upto the promised delivery date of pre Xmas).
What can I do???
T&C's for handmade ring below:
Handmade or Special Upgrade Items
Our mostly unique and handmade to order, 18ct and diamond upgrade items, are only prepared to your exact specifications upon purchase, and although covered by our extensive warranty structure, as per our terms and conditions are non-returnable, unless faulty or not as per item description. However, we will usually offer an exchange opportunity in most circumstances where necessary. In the unfortunate event of ordering the wrong size, we will usually re-size for no extra cost. These special items are prepared by the very best jewellers to the very highest standard, most often here in the UK and are guaranteed to provide long lasting pleasure.
For your peace of mind most of these items are supplied with an independent valuation appraisal certificate that provides authenticity of the product and the genuine savings gained compared to other retail outlets.
Our '100% Satisfaction Guarantee' and 'terms and conditions' in no way affect your statutory rights.
Please do not hesitate to contact us for further details on this item if necessary. We are always happy to help.