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amazinggrace

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About amazinggrace

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  1. Wow, that's a great reply thank you. They're definitely not taking it seriously, they're taking their time getting anything resolved so more charges get added on. I'll make sure to involve Ofcom, is there anything specific I can say to Orange about Ofcom? I was going to go to Watchdog too, because no company likes bad publicity. In answer to your questions - I transferred the account into her name, or so I was told by the Orange operator, and she was paying the bills. I was told the second handset was apparently added by 'credit referral'? I'm not sure what this means; I don't understand
  2. I'm in a dispute with Orange at the moment, which has been going on for 10 months. I've sent three letters and got no reply at all! Basically my 'friend' ran up a bill in my name and changed my home address to her house, telephone number, password and security questions. She then added a second handset when they blocked the first one for her not paying the bills and continued running up a bill on the new one. Orange didn't contact me for permission (even though they're claiming I'm still the account holder and am liable). Because my home address has been changed if they had sent me letter
  3. I'm in a dispute with Orange at the moment, which has been going on for 10 months. I've sent three letters and got no reply at all! Basically my 'friend' ran up a bill in my name and changed my home address to her house, telephone number, password and security questions. She then added a second handset when they blocked the first one for her not paying the bills and continued running up a bill on the new one. Orange didn't contact me for permission (even though they're claiming I'm still the account holder and am liable). Because my home address has been changed if they had sent me letter
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