Hi, Just needing some advice if possible... I bought a netbook (£200) off Play.com on the 2nd january and got an email on the 4th saying it had been dispatched. Given the bad weather I never thought anything of it when it wasnt delivered within a week. Checked online and saw who the courier was, as they're based in my city and for the past few days the weather has been fine, i thought it should have been delievered by now. So I rang Play.com and they said it has been sent to the courier and that I would have to take it up with them. So i rang the courier and they said they havent received anything for me. Although they had my name and address on the system, they did not have the item as it had not yet been dispatched from the Play.com warehouse and so it was Play's problem. So I rang Play back, and the girl told me that I would have to fill in a form for a none delivery receipt and only then could they do something about it. Is this right?? It just seems a bit silly that I have to fill in a form when they know it hasn't been dispatched. If they have lost a laptop then they are almost definitely goin to lose a form!! And how long will it take them to process the form? I asked for a refund and she said she couldnt do it and she could not direct this to her supervisor or the warehouse until another 48 hours have passed(making it saturday so then it wont be processed till monday at the earliest!). However, as soon as I asked for her name and told her she was being rude to me she said a manager would ring me back today. Im still waiting on the call... Just wondering if anyone could give me any advice...can i cancel the order now or do i have to fill in the form? thanks

About 5 years ago, I bought a computer from Dixons and took out the product insurance on it, after about a year I rang and cancelled it and ended up buying a newer version of the xbox from currys and took out their product cover. I never thought anything else about it, never had any letters offf Dixons asking if I wanted to renew it or anything, but it turns out I have been paying for it for the past 4 years through a direct debit...8 pound a month! Is there anyway I can claim this back as I did cancel it and never heard anything else about so I assumed it was cancelled?? Thanks