Thank you for all the replies. yourbank, I have spoken to branch manager regarding the event. The manager in my local area told me that once paid in to 3rd person's account it cannot be withdrawn without account holder's permisssion. Still waiting a letter from Natwest. I assume that all the banks have their unigue rules and regulations. Three of us, all the same disaster happened, all reported to their own bank and the answers were all differnet. The lady using barclays, when she talked to the manager(and head office), they told her that the money will be returned for sure. If one of us would get a refund for the stolen money, I believe the rest of us could get as well. Am I right?

Just updated from the other lady(victom). She could manage to check her transaction log time between pay-in and pay out, surprisingly the time interval was about 25 mins(from the unofficial source in Barcalys). So it seems that this guy returned to the cashier after 25 mins and got his thing back. Unbelievable. I really really like to see the CCTV footage about what exactly happened. How long do they save the CCTV footage in banks. Thank you for all your concern and suggestions.

I visited Natwest bank in Oxford Circus from Surrey and talked to deputy manager of the branch about what had happened to my account. I explained the situation but the lady kept asking "why did you give him the money, if you do not know him. - obviously my point was how they can access into my account without my permission!" and said if the person was in the bank(in sight) and he can cancle the pay-in. To cut the long story short, I asked if I could record the conversation but the manager didn't agree. I have still no idea who the cashier was and what was the exact situation of the event(like pay-in, withdraw time log) or CCTV footage at the moment. The thing is that there are two more victoms with same plot(One was Barclays and the other Lloyds) from this same fraudster. I have posted this to the online community used by my people in the UK and figured out two other frauds occurred on the same day and the next day. We, three of us, have reported this to Financial Ombudsman(with same case) and received letter saying they sent my complaint to Natwest. And Natwest will be replying by 26th of January. IF THE BANK CAN ACCESS INTO MY ACCOUNT BY THE 3RD PERSON'S REQUEST, THIS FRAUD CAN BE USED VARIOUS TYPES OF SCAMS IMHO. More updates by 26th of January. If you have any suggestions, please let me know.

Thank ieuanMr. I will. ta again.

Thank you again, postggj. Can you tell me where I can print out the legislation? It will be extremely helpful if I bring it to the bank when talk to the manager on Monday. Happy new year, by the way. Nova

I have contacted with the police and been advised to start with the branch manager(and the cashire). I will visit that branch on Monday. If things go right, it will be the bank's job to catch this guy and to fix the hole of the banking system. What else can I do? I will update my situaton on Monday again. Andy, Thank you for your reply. I really appreciate it. postggj, Thank you! I have to check the CCTV footage on Monday. However I have a bank statement with this pay-in record.(Actually it was printed by the bank branch manager in my area.) I hope things go well on Monday. Nova

Please read this and advise me what to do. I am not familiar with this kinds of matter, because it happened to me for the first time. Please advise the procedure for the claim and tell me where/what to send!!! Thank you. -------------------------------------------------------------- I was doing the money exchange(UK pounds vs other currencies) in person. (I know I was stupid.) This guy offered me that he will pay in the UK pounds into my bank account in advance. So I can check my account and then hand over the money(other currency) after checking the balalnce by online banking. I have already reported him as a fraudster, though. AND THE AMOUNT OF MONEY IS GBP 3,730.00 . And here is the events of what happened and I would like to get advice about: 1. After I got a call from this guy, who told me he has just transferred the amount of GBP 3,730 into my account, I checked my Natwest online banking statement at 14:15, on 29/12/2009. 2. When I checked my online bank statement, there was pay-in record of GBP 3,730.00. And so I have given him the same amount of money in my other currency. 3. I was trying to transfer that money to my savings account via online this morning, and it was GONE (On the statement, it was recorded as 'Correcting Entry' and the amount GBP 3,730 has been subtracted from my account! ) 4. I called Natwest and was told the situation from the banker who had served this guy yesterday at the counter. 5. The banker at the counter told me that this guy had paid in the money to my bank account by cash (GBP 3,730.00 ). So money had been paid in to my bank account. 6. A couple of minutes(or seconds, I have to check the CCTV footage for this) later, this guy returned to the same counter and asked his money back saying he had to pay in more to this(my) account later. 7. The cashier gave him the money(cash) back to this guy without my permission. Because the banker noticed it was him to pay-in the money a couple mins ago. HERE'S THE QUESTION: If the money had paid into my account with cash(over the counter) and it already appeard to my online banking statement, can the cashier give the money back to someone with pay-in receipt even if it was the actual person who had paid in a minute ago? PLEASE ADVISE ME WHAT TO DO.