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About grumblebuttock

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  1. Hi. Advice needed here about these ATOL refunds. My daughter booked and paid in full for a holiday to America last year through Thomas Cook at one of their branches . She got a Thomas Cook receipt and an ATOL certificate at the time of booking both clearly stating their name and their ATOL number. She claimed ( along with about a million other people) and after all this time has been informed rather rudely that the holiday was booked through Expedia and therefore the claim is not valid. They said that although the ATOL certificate bears the Thomas Cook name and number it must have been issued in error. Now having looked at all of the documents the e ticket does indeed bear the name Expedia and I can only assume that they are a subsidiary or similar. The outcome is that she was listed as a no show on the holiday and would appear to have lost £1300 because this certificate was' issued in error' . Any assistance gratefully received as she is now getting rather distraught by the whole thing.
  2. Hi Again. This looks to be another of those grey areas favoured by grey people wearing grey suits. Have found a section that states that over 50s ( thats me alright) 'may be' entitled to 70% but can't find anything definite on NCD reductions. Maybe it's dependant on the scale of the claim- if you total a roller they knock off 30% but only 10% for a beat up Punto.
  3. Hi. I have read through the gumf supplied with the policy and cant find much about NCD at all let alone a scale of reduction. Maybe its in the really tiny print that you have to download. I will have a root around.
  4. Hi. I recently received my renewal notice from Direct line after one of my named drivers had a 'fault' accident right at the start of the policy. When I took out the insurance I checked the '9 years NCD' box on the internet form ( I have actually got well over 30 years without a claim ) and I now discover that this has been adjusted to 3 years NCD because of the claim. Direct line wrote that this is because they have a maximum of 5 years NCD on thier policies and I have lost two because of the claim. Seems grossly unfair that!!I realise that a claim will affect it but 6 years! I have now sent two letters ( the last one recorded delivery a nonth ago) questioning the decision but have not received a reply. Any suggestions would be most welcome. (Named driver is now insured in his own name)
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