HELP!! My mother purchased a suite for me as a gift and paid on her credit card. It was purchased last december and various faults have developed throughout the year, including the fact that when the settee and chair reclines the base of the furniture scrapes my carpet, which is now damaged as a result.
SCS the furniture company want to repair the furniture,replacing with the same mechanism/framework which is obviously not strong enough to hold weight of furniture as it is now bent. I have asked for a refund because there is no point replacing the mechanism with the same one as it will ha