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moneymummy1

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  1. thank you, I will do just that. I dont think they know what has happened but I was always under the impression that I was paying for both and it now turns out I was just paying for electricity...when I rang about it they said 'oh, its for electricity' which I know for a fact its not and now they say its gas. I have raised a complaint and refuse to just give in and pay. thanks for the advise so far as always, much appreciated!
  2. This is my second post on the eon saga... they are now saying the £1880 bill up to dec 09 is from when they fitted our normal meter in feb o8! They billed me for a duel account but it turns out they were only charging for electricity and even sent me a £300 refund in July 2008 (approx) for gas! They say all bills were estimated until dec 09...so the actual bill for 22 months gas is £1880!! surely thats wrong. We live in a 3 bed semi! is there anything I can do to dispute the account, please help im at a loss
  3. This is the email they sent to explain the old bill: I can confirm that the ??922.95 balance transfer shown on your account from 2 July 2010 was the debit balance from your old gas account. You previously had your electricity and gas supply on separate accounts, xxxxxxx for electricity and xxxxxxxxfor gas. Your electricity and gas supplies were then put onto a single account, xxxxxxxx, but the debit balance on your gas account was not transferred to your combined account. As a result you have not repaid the £922.95 you owe us from your gas bill dated 2 September 2009, which was for the gas you used up to 2 September 2009. I have sent you a copy of all of the bills on your old single gas account, xxxxxxxxx, to show where the £922.95 debt has come from. I had the bills off them and couldnt make head nor tail of them so I threw them away. looking at my old bills online it says I have a duel fuel account according to my bill of dec 2008 but looking at it now it only gives elecricity, no gas mentioned. the next bill is 22nd July 09 and says duel fuel discount on it again but the breakdown doesnt have gas on there at all. the next bill is 23rd december 09 and this one has electricity due of £155.92 and this time has gas on it, amount is £936.54!!! here is the bill breakdown of the gas: Previous 2973 estimated on 2 September 2009 Current 3669 estimated on 30 September 2009 call us on 0845 052 0000 with your reading Difference 696 units with multiplier value 1 conversion value 1.02264, calorific value 39.6 Converted into 7829 kWh (kilowatt-hours) used Charges Gas primary units used 206 kWh at 6.214p each 12.80 Gas secondary units used 7623 kWh at 3.245p each 247.37 Gas plan Total £ Readings Meter number xxxxxxxxxxxxx Previous 3669 estimated on 30 September 2009 Mid period 5035 read by you on 24 November 2009 Difference 1366 units with multiplier value 1 conversion value 1.02264, calorific value 39.6 Converted into 15366 kWh (kilowatt-hours) used Mid period 5035 read by you on 24 November 2009 Current 5474 estimated on 23 December 2009 Difference 439 units with multiplier value 1 conversion value 1.02264, calorific value 39.4 Converted into 4913 kWh (kilowatt-hours) used Charges Gas primary units used 617 kWh at 6.214p each 38.34 Gas secondary units used 19662 kWh at 3.245p each 638.03 Total gas charges excluding vat and discounts = 936.54 The gas meter was fitted a few months after we moved in to the property, as I said earlier, when we moved in the gas was a prepayment meter and it was costing us around £40 a week. there were only 2 of us here, both out at work. heating not on much at all. We recall it taking a few quid every time we topped it up and it was costing a fortune. so when it was changed sometime in January we think (2008)the meter was set at zero. they estimated the bills for gas until dec 2009 (as above) and had an actual meter reading in March: Previous 5474 estimated on 23 December 2009 Current 6628 read by us on 23 March 2010 Difference 1154 units Converted into 12883 kWh (kilowatt-hours) used Charges Gas primary units used 676 kWh at 6.214p each 42.01 Gas secondary units used 12207 kWh at 3.245p each 396.12 Total gas charges excluding vat and discounts = 438.13 How can the bills say duel duel discount on them and then they have overlooked the gas?! and surely that would seem an excessive amount of gas for a 3 bed terrace....around £1000 for a year?? I honestly didnt pay much attention to the bills, figured duel fuel discount meant the bill was for both and at the time we had a little boy so he consumed everything and I definately wasnt aware of much else. what can i do and who do i approach?? thanks for the help so far, its hugely appreciated
  4. Im very confused as to how they can just add £1000 to our bill from nowhere, id say less if we had lived here for years but after 3 years (just) how can our bill be so high, plus the fact that I paid them monthly by dd. dont know where to turn tbh
  5. apologies if this is long.... We moved in to our property in October 2007 and changed to Eon from British gas within a few months. there was a pre payment meter fitted and it was costing a fortune (£30/£40 a week) I was paying eon monthly and recall getting a refund of around £300. my DD was about £40 a month as thats all they said I was using and then suddenly last July the bill came for just under £1000. At the time we were having problems with the old boiler and it was replaced in August 2009 by warmfront. We figured there may have been a gas leak or something. we struggled to pay anything to eon for a while last year, struggled with the mortgage even so everything went on hold. this year we havent had a DD set up with Eon and because they then wanted over £150 a month we just couldnt afford it and have paid them £345 so far this year. On 2nd July Eon added a bill for £922 to our account along with a letter apologising that they had overlooked an outstanding bill when we changed to a duel account which left us with a bill for £2500. Its since then that we have made payments to the account amounting to the £345.00 and I have emailed several times questioning the bill etc. Eon have offered to spread the payments over an extra 12 months as it was their error but they are asking for payments of around £300 and are saying we are using £170 a month of gas and electric. We live in a victorian 3 bedroom semi which has radiators in every room but the kitchen. The ceilings are quite high. My partner works 65 hours a week and most days im not in, we live with our 2 year old son and have hardly used the heating at all being summer, the electricity is barely on. To add to this....warmfront. Since the day the boiler was fitted we have had constant banging in the pipes, often in the middle of the night. The boiler is located in our outhouse as thats where the old one was. we asked for a combi boiler but they refused as warmfront only fit like for like so we have a large Ideal free standing boiler. The banging is a nightmare, it has constantly woken our son up from him being little and because its outside it automatically turns on if it drops below a certain temperature to stop it freezing so even if its turned off it still bangs. so far we have had about 6 visits regarding the banging and typically it doesnt bang if they come to check it but they have said its banged so much its bounced the pipes off the wall. They have fitted a bigger pump, said the radiator pipes are too small, then said the boiler was too big for the house as the one supplied was easily beg enough for a 5 bed detached and now they say something has been fitted to the wrong end of the pipes and ontop of that the water pipe suddenly drops to a smaller pipe causing the pipe to become way too hot and making the banging noise. Im waiting on more feedback. ok, quickly back to Eon... had an email saying ring us and we will set up the payment plan for you with the additional 12 months to pay. so I did this and explained it wasnt my fault, the girl on the phone kept going back and forth to credit control and then asking why it was Eons fault which i explained. She said credit control will only set up a DD if you pay this a months usage now, I told her I couldnt do that so off she went again, came back and said, well how soon can you pay it. I asked how much and was told £170 so I said I would pay it by the end of the month. She ssaid that was fine and to then ring once it was paid and they would do the payment plan. Today I have a letter fron Buchananclarke & Wells asking for the £2606 or they will get a warrant to disconnect or fit a pre payment meter. the month isnt up for me to pay the £170, Im not convinced we are even using the £170 they say we are and to be honest I just dont know who to speak to to sort this out. Eon are a bunch of lemons when you ring up and I get a different persons response every time I email. For anyone managing to read to the bottom of this...thank you. I know its long, boring and frustrating. A different energy supplier has told me to leave Eon (as they would) and hope Eon will refund some of the old bill to try and keep my custom. He also ssaid that no way can a house our size use so much gas and electric and has said we should complain to Eon for negligence of the old bill. Can anyone advise on any of the above, im at a total loss thanks mm
  6. update: Another lett er off Moorcroft pre court division today... re MINT. you have not contacted us to discuss repayment for this debt. we require immdeiate full payment or an acceptable offer of repayment to prevent further action. in order to stop our recommending that our clien take further action etc etc we require £120.00 per month. Unless a payment is received by 10am on 15/10/10 we may recommend court proceedings to be commenced against you without further notice. Im just wondering if this again is the next bit of rubbish or if they are likely to take things further now. Advice appreciated especially if you have had one like this thanks mm1
  7. thank you everyone, thats put my mind at rest, shall file it will the rest of the twoddle that comes and will look out for the next letter. Are Allied part of Moorcroft?? just wondering how they both appear to be sending letters 3 weeks apart for the same account. Does anyone know what Moorcroft are likely to accept settlement wise. I have managed 30% split over 3 months with Barclaycard and Nationwide have agreed at approx 25% split over 2 months. all in writing too so im slowly getting shut of all this debt. Suppose Egg will be the next ones to get on my case again.....oh to win the euromillions
  8. Moorcroft have sent me there intended litigation letter and having looked into it it appears its another one for the filing cabinet. However, when I originally CCAd Mint 12 months ago and posted up the CCA I was advised that it may be enforceable (but to be honest Im not sure even now if it is or not) Green & co, Allied and I think triton have all tried to recover the debt but they have all crawled back into there little holes and all has been quiet. Allied offered me a settlement by letter last month and today the Pre court letter came from Moorcroft. Are they likey to pursue the action if they believe my account in enforceable or should I ingore them too??? please advise!!
  9. Morrcroft have sent me there intended litigation letter and having looked into it it appears its another one for the filing cabinet. However, when I originally CCAd Mint 12 months ago and posted up the CCA I was advised that it may be enforceable (but to be honest Im not sure even now if it is or not) Green & co, Allied and I think triton have all tried to recover the debt but they have all crawled back into there little holes and all has been quiet. Allied offered me a settlement by letter last month and today the Pre court letter came from Moorcroft. Are they likey to pursue the action if they believe my account in enforceable or should I ingore them too??? please advise!!
  10. Thanks for that, I would just like it settled and gone. I was thinking to put all the information in the letter to them offering them 35% of the £1000 which was due before all the interest thy added so I could use the above and put that by banking the cheque they agree to the information on the letter. Basically im trying to get away without paying for the extra interet they charged. if I let them come back to me surely they will do 35% of the £1300. any thoughts??
  11. The CCA from MBNA appeared to be enforceable but judging from others they may have been doing a bit of cutting and pasting on the documents so im not entirely sure. In all the confusion I didnt send an in dispute letter (stupid of me I know) anyway they have since added around £300 in interest. I broke the golden rule of not answering the phone a month ago and agreed a settlement figure of 35% which I said I could pay in 28 days, however, they had sent a letter to say my account was about to be written off as bad debt and passed to DCA. I wasnt overly concerned as my credit file is already terrible and im being chased by other DCAs but I agreed to pay £60 to keep the account with MBNA and pay the settlement this month. I had a letter a few days ago to say that once again they are about to write my account off as bad debt but I am not able to pay them the 35% settlement. becasue i didnt dispute the account originally and they have added so much interest I dont know where I stand on the amount to pay. hould I send them a cheque for 35% of the balance plu the interest amount (35% of £1350) or just the amount that was due 12 months ago when I asked for the CCA?? Doe anyone have a draft letter I can forward that binds them to the conditions of the letter should they bank the cheque? I rememebr a post a few weeks ago where a lady had done the same? help needed please mm
  12. I answered the phone to RMA and had a conversation about the debt being unenforceable, I told the guy I wanted to settle but wasnt prepared to pay a regular monthly amount unless they provided something other than a blank application form when I put in a CCA request. they initially offered 65% settlement over the phone but I made it clear I had limited funds from a third party and that there was no way i would pay that much - I said I was happy for Barclaycard to keep passing it on to various DCAs if they liked and then I waffled on for a while about the blank form, barclaycard being a joke etc etc and I offered 10% he went off to speak to the manager and came back with a settlement of £2000 (balance is £5700) I accepted this on condition that I could pay £1000 by end july then spread the other £1000 over 3 months until end October and they agreed. The letter has arrived today as follows "In ref to our recent conversation we can advise you that barclaycard have agreed to accept the sum of £2000.00 as full and final settlement of the current outstanding balance of £5xxx.xx as agreed a payment of £1000 must be received in the office no later than 30th July 2010 with the below payments to follow: £333 to be received no later than 31/08/2010 £333 " " " " " no later than 30/09 £334 " " " 31/10/10 failure to pay the agreed amount within the agreed time frame will render this agreement null and void. The full outstanding balance will then be due and payable in full immediately. Please contact RMA upon receipt of this letter to confirm payment. Im just wondering if there is something I need to confirm in writing or something I might be missing that could be important before I arrange the £1000 payment. I really am happy to settle the account and thankfully I am in a position to do so at the moment. I just need to confirm that the content of the letter is enough to finalise the account on paper should anyone at a later date try to claim the additional balance. MM
  13. sent me a blank application form after the CCA so no its not enforceable, its debt for just under £5000, I was going to send an offer of 10% for now and see what the response is. I presume I send it to RMA? thanks mm
  14. as far as I can see the CCA is missed the correct terms (although when I posted it up months ago I got very little help figuring it out) did research the egg pages as much a possible which led me to believe its invalid. Its for a credit card. will end the in dispute letter thanks mm
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