I am also a Close Motor Finance, file held with the Leicester Branch! The branch manager who is a lady there is one of the most unhelpful and rude people I have dealt with in my entire life.

Well thanks for help.

Yes, I fully explained and showed the service advisor the problems on the car and he said yes, there is a fault and we can just readjust them, when collecting, showed another service advisor and he also said it's not right and said bring it back Monday. Both of my friends have the same car and they don't have this window problem. Basically it's an 2006 BMW M3 Convertible and when the door is opened, you can just literally rattle the windows by shaking them, they are not firm, there shouldn't be any give or movement at all

The bill which is yet to be paid is fully itemised, the oil service and brake fluid have been carried out apparently, all the dashboard indicators and service books have been stamped accordingly. My issue is regarding the window alignment, why was I called to collect the vehicle after three days and it is not ready as the fault still exists, I have to wait for a further two days now until Monday when the service department resumes. I've lost all confidence in the dealer and it is a BMW main dealer therefore you would expect the best especially as the bill presented to was £690

Could someone please help and advise.

Well the windows were supposed to be adjusted and BMW called me to say the car was ready to collect, so I assumed everything was sorted and ready to go. Upon further inspection, the windows were not resolved at all and all confidence has been lost, how do I know they've changed the oil and brake fluid? The technician would of had to carry a test before saying the car is ready for collection, upon collection, this was clearly not case. I have to wait futher 2-3 days now which is causing a big inconveince to me.

Hi, Took my car in for a main service and some other faults, they claim to have done the Oil Service and said that the other bits and pieces were fixed when they clearly were not. Told BMW and they said to come back on Monday and they will have another look at it, they have put the £720 bill on hold for the mean time. What are my rights? - Need some general advice please

They finally paid out and got my new iPhone delivered today. Can I cancel my policy in a few days? - Their service was awful.

Hi there, o2 just delivered my new iPhone which I claimed from my o2 iPhone Insurance, I want to cancel because the service was rubbish and took far too long to claim for, I was just concerned now that I have claimed, can I cancel the policy immediately? Thanks!

Messaged him.

Could you explain how they are so when I come to talk to them on Monday, I can question them and hopefully in turn, they will replace it. Thanks!

Well 02 Insurance is closed until Monday anyway, but what do you think?

So what do I do then? 02 Insurance is actually closed today... I've been paying my monthly insurance premium while 02 knowing knew that the IMEI's were actually different... Do I have a case? I currently have no phone now and was hoping that 02 would replace it

Ok, phone insurance was purchased through 02 Insurance and it's added to my monthly bill. The 02 Insurance was purchased like 1-2 months later but it is definitely covered... I'm slightly confused now, when I took out the 02 Insurance surely on their system they would have seen I'm using a different IMEI iPhone so why did they not question it then? - I've got both receipts anyway...

I think so, yes, but to be totally honest, I cannot remember - It was 6 months ago.