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Everything posted by skolakovic

  1. In a nutshell:- Sent package worth £400 with myHermes. Insured it to max (£250) and paid extra for 'signature required' Customer contacts me to say package hasn't turned up, I contact myHermes who say it was left in a shed, customer replies that they do not have a shed. I lodge a claim through their customer service who offer £263 compensation, despite me proving it was worth much more. I could understand that in the case of breakage etc but seeing as I paid extra for them to require a signature and they just ignored that is there any way I could get full value back? Thanks
  2. I really don't understand this. He bought a laptop, paid £50 deposit and rest on credit. He then returned the laptop and got £50 back He was still obliged to make payments on credit So what happened to the £1000 odd that came from the credit agreement? Did PC World keep that and the laptop after it was returned? Or did the finance company receive a refund of the amount from PC World and still demanded he make payments even though they'd received a refund of the loan amount? Really seems like a ridiculous case and something common sense should've sorted years ago!!
  3. That's great, when's he usually available? Their Facebook and Twitter teams have got in touch but would rather deal with someone who is recommended.
  4. I don't expect the two first ones to be refunded but the following ones all should be. The person I spoke to spoke to his supervisor and said there was nothing anyone would do and there's nothing else I could do to escalate it. Does anyone have details for someone else to contact? Thanks
  5. Hi, I need some advice as Vodafone are being extremely unhelpful in a case with me. I lost my iPhone on Friday 31st Jan in the evening, due to various reasons I was unable to report it lost that night but did so the next afternoon in a Vodafone store where I was given a replacement sim card and told my old sim was now blocked. Between 5pm that day and 10pm that night a number of calls were made to Belgium costing nearly £100. Two of those were made before it was reported lost and the rest in a few hour window afterwards. At this point I didn't have use of my mobile as the new sim was still awaiting activation, this didn't happen until the following morning where I was able to make calls again. I spoke to Dave in billing who said that since the calls occurred after my number was suspended and then reactivated at 5pm (on a new sim apparently) they are unable to refund them. However, I did not make them and have never called a Belgian number in the several years I've been with Vodafone or the time since. It also took nearly a day to process the sim swap so there is a possibility the old one could've been in use until then? I'm extremely unhappy with the service provided and have been told that there is no chance of getting the decision overturned. How can I go about challenging this? Surely they must keep a log of the IMEI/SIM number calls are made from? Thanks, Sasha
  6. Any idea who I write to? I've sent 3 letters now without reply all sent via post and email.
  7. I am sure I saw on another post that someone had managed to get Orange to remove a default because they hadnt received the notice.. I would have sorted this sooner, I only found out when I was rejected for a loan at my bank, havent missed a payment on anything and just found this after ordering a credit report. Anyone have any ideas who I can call or what i can do to sort it?
  8. Hi People, I'm in a bit of a pickle and could do with some advice. Basicly two years ago I was a contract mobile customer with Vodafone. In my contract I was supposed to receive 400 free minuites and texts. There was an issue where somehow the free texts were cancelled off my account and I was billed for them which added in the region of £120 onto my bills which shouldn't have been there, i only noticed after a couple of months. When I called customer services to complain, they agreed that I had been charged for the free texts that should have been included, but infortunately they couldn't refund the money and I wouldn't get them again in the future because I had cancelled them myself?! And that the only way to begin receiving free messages again was to sign a new 18 month contract.... This wasn't the only issue I was having at the time, my phone (which I was paying £7 a month insurance for) also didn't work and after sending it off 3 times for repair it still didn't work when it was returned to me. I was pretty fed up of the way I was being treated so I wrote to them to cancel my contract due to the poor service being provided. I didn't receive a response so I thought all was well. However I did receive a final bill for £861 for the remainder of my contract which I refused to pay. I have since checked my credit file and noticed that I have been issued with a default from Vodafone, however as is required by law I didn't receive a default notice. I have since written to them in August, December and January to ask them to remove the default and had no reply. Does anyone know how I can escalate this or a number for someone to contact in Vodafone? I cant get any credit because of the default and need to get it removed as soon as possible. Thanks in advance
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