thanks will definitely have to do that, they obviously wont ring me back! just thought the matter would be sorted out quicker as alot of the food was for xmas.

iv now rang head office again! they told me the regional manager has to get back to me before the 28th they then sent him an e-mail telling him to ring me today. But guess what......... still no phone call!!! I have been told by head office my complaint has been accepted, do you think that means i have been accepted for compensation?

had no phone call!! surprise surprise! I have been into brighthouse for the regional managers phone number, they obviously didnt give me that! they wanted to ring instead and supposedly he has till the 28th to deal with my complaint!!!! what good is this to me after christmas, I have worked out I have lost £64 of food (alot of it xmas food).

hi just got off the phone to head office (thought it might be quicker to sort out if i rang) the regional manager is going to ring me to discuss it further in the next 48 hours, in the mean time been advised to look for receipts. The problem is i dont have any! i didnt expect my fridge freezer to break when its less than a year old! do you think i will still get my compensation with a list of items?

thanks will try that, watch this space! just hope its sorted before xmas!

hi im new to this, just wondering if anyone could help! I stupidly purchased a beko fridge freezer from bright house a year ago, I have both the osc and dlc. It has now broke and somebody is due to come out to fix it tomorrow, but all my food in my fridge and my freezer has gone bad and has had to be thrown away (it broke sunday). I have been told by brighthouse i am not entitled to any vouchers or cash to buy more food, i can if i have receipts have money taken off my fridge freezer, is this right? Dont know what im going to do as im a single parent and ive been stocking up for Christmas!

hi im new to this, just wondering if anyone could help! I stupidly purchased a beko fridge freezer from bright house a year ago, I have both the osc and dlc. It has now broke and somebody is due to come out to fix it tomorrow, but all my food in my fridge and my freezer has gone bad and has had to be thrown away (it broke sunday). I have been told by brighthouse i am not entitled to any vouchers or cash to buy more food, i can if i have receipts have money taken off my fridge freezer, is this right? Dont know what im going to do as im a single parent and ive been stocking up for Christmas!