techie09
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Everything posted by techie09
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Got it, so even though i have paid VAT on the car parts (goods) used for the repair, once they are fitted into the car as part of the service they no longer count as being physically exported into the UK. The warranty company are paying for a small percentage of the bill only as their T&C
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Yep, they seem to try and get away with paying bare minimum by all those T&C's, probably will just bite the bullet and take the £243. On the VAT side i will take a look at this https://taxation-customs.ec.europa.eu/guide-vat-refund-visitors-eu_en but looks over complicated.
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Its mine, purchased from dealer paid in full, dealer included the 6 month Bluechip warranty with purchase, about 3 months left.
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I was traveling to France with my family and unfortunatly the car broke down, with a bit of luck it was just as we got to the hotel and was covered by Green Flag breakdown.It was found that the water pump failed and was leaking coolent, so was towed to the nearest local garage. The total repair bill was 773 Euros + 20% VAT total cost 927.60 Euros. My question is can i claim back the VAT as the car was returned to the UK the next day ? The car was also still in its 6 month warranty period with Bluechip Warranty, but they are only offering to pay £243.00 of the cost of repair, saying their T&C only cover cheaper car parts and just 3 hours labour, when the labour was 4.8 hours. Any advice on the above would be much appreciated as at the present i would be nearly £600 out of pocket.
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Received the following email from P2G. Good Afternoon Paul, I am contacting you regarding the above Court proceedings. Firstly, please allow me to apologise for the problems caused when using our services. I would like to settle this for the full amount on the Court Papers which is £598.00. In order to settle the said amount can you please provide me with your sort code and account number, I will then set up a manual payment with our accounts department. Once the payment has been received can you then file a notice with the Court that this matter has been settled and no further action is needed. Thank you for your cooperation. Kindest Regards Dianne Fisher Claims Senior Supervisor Parcel2Go.com MCOL updated with the following: You submitted a claim on 30/11/2018 at 13:58:18 Your claim was issued on 03/12/2018 Parcel2Go Limited filed an acknowledgment of service on 10/12/2018 at 14:01:59 I assume i reply back with bank info and await to see if payment arrives ?
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14 days now passed, and no response from letter before action, i am now going to submit a claim on MCOL, have included my claim wording, should i also tick the box for include detailed particulars to defendant, or is the below enough ? The claimant paid the defendant £38.00 pounds on 1st October 2018 to carry out the collection and delivery of a Sash Window valued at £500.00 to my UK address. The cost of the delivery was £24.00. The claimant also paid £14.00 to the defendants as an insurance cover to protect themselves against the possible breach of their contract by the defendant. The defendants have lost the parcel and have admitted this. Despite this, they refuse to reimburse the claimant for the value of the parcel and cost of delivery. The claimant seeks £500.00 being the value of the lost Sash Window plus £38.00 for the insurance cover which the claimant now understands is unfair because the defendants were obligated to carry out the contract satisfactorily in any event and are responsible for losses incurred by their breach. Total: £538.00 Thanks
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Got the response we all expected Unfortunately your enquiry has been rejected. Reason We’re very sorry to let you know that we were unable to approve your claim in this particular instance. During the booking process, we asked you to check your item against the list of items we’re unable to compensate for on our website. Unfortunately, the item you decided to send appears on our prohibited items and no-compensation list, which means we’re unable to compensate you for damages to this item. Time to start court proceedings i guess.
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Maybe getting somewhere now , will await the excuse not to pay up, keep you posted. Dear xxxx xxxxx We’re writing to you in response to your recent enquiry regarding the following order: P2Gxxxxxxxx. We have conducted a full investigation with the courier to locate your parcel, unfortunately, in this instance, the search has proved unsuccessful. We apologise for the inconvenience this has caused and as a result, we have now progressed your enquiry to a claim. Regarding compensation Our records show that you took out protection on your parcel for the declared value of its contents. That means that in the event that your claim is successful, you’ll get fully compensated for the declared value of your parcel. What happens next? To help us progress your claim as quickly as possible, you’ll need to upload supporting documents. View your case to submit the required information. Deadline to submit documents: 18/11/2018
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Claim letter emailed to parcel2Go claims department, will now await there response, interestingly i got a email from hermes as follows: Response By E-mail (Navita Gwalani) (25/10/2018 06.10 AM) Dear Sir, Regarding parcel number: 89103xxxxxxxxxxx and sorry for the delay in response. Thank you for contacting myHermes. I'm sorry to see your parcels tracking hasn't updated since 18/10/2018 . The last tracking point was at the Hub but as millions of parcels go through the Hub a week, we can't arrange a specific sweep for your item. Weekly sweeps are carried out at the Hub so any parcel that is located is then scanned back in for delivery straight away. Just keep an eye on the tracking as we allow 5 days to make sure there has been enough time for it to be found and scanned back and as it has been more then 5 days we deem the parcel lost.As you have booked the parcel with Parcel2Go please contact them for further assistance on refund. Kind regards, Navita Gwalani
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On the 1st October i purchased a window from a ebay seller, due to the large distance he was from myself (350 miles) i arrange a courier to have the item collect, which the seller was happy with. The courier i decided to use was Parcel2Go (hermes light and large service), due to the high value of the item £500 i decide to pay a extra £14 to cover the £500.The collection was arranged for the 8th Oct but the collection never took place, i contact Parcel2Go which is a joke as they only appeat to allow a chat system, i was told they would rebook it for the 10th. This collection also failed and was told driver did not have van big enough , the nest collection was successfull and tracking got to around the 17th then stopped on the web site. I was now getting most concerned i decided to ring hermes direct, i got a better customer service and was told the item has been damaged and will be sent back to the sender, which of course is the ebay seller. I have contacted him and he has not seen any sign of it as of today. I have now had enough of waiting, do i have the right to put in a claim ? i noticed that parcel2go mention claims need to be put in 28 days from order. Any advice much appreciated.
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I asked dealer how he calculated the 25p per mile figure, suggesting 15p more of a reasonable figure. Response... "Thanks for email, between us we seem to be worrying about a few pence, If you return it cleaned, perhaps we can have Final settlement and a closure to this at £950.00 or £900 if not cleaned. How soon can I have the car? Any chance today? (Wednesday) as I am tied up the rest of the week." Car returned on Friday, cleaned, £950 refunded into bank within 30mins, can't complain on a £50 loss.
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Got a phone call from the dealer after receiving letter, he saying willing to take car back for a full refund, but wants to deduct 25p a mile for miles used plus have it fully valeted before its return. This works out at 103281 - 102835 = 446 Less 45 Miles = 401 401 X 0.25p = £100.25 Is 25p reasonable, as seems excessive if its for price depreciation of the car.
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Peugeot 207 1.4 petrol 5 Door hatchback Full Service History MOT UNTIL 16TH AUGUST 2018 no advisories Cambelt and water pump have been changed in last 500 miles Sold as seen on behalf of customer. What do you mean As a dealer you cannot sell a car 'sold as seen', it is illegal to do so. The advert states this on the botton Sold as seen on behalf of customer.
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The car was driven from the dealer, it looked as the car was cleaned and engine compartment plastic covers polished up ! he was very keen to replace the tyres before we collected it.
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I see your point, lack of evidence the issue here. Even though the advert does indicate no faults, spares or repair has to be taken as everything wrong with the car unless dealer gives to you in writing all is ok apart from tyres ? oddjobbob you are spot on what we were told 'well we are selling it spares or repair on behalf of a customer...it does need a couple of tyres though, so we will do them....'
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if any thing is advertised as spares or repair and the faults are told to you in black and white, i.e just requires new tyres, ignore it as they are allowed to hide the other problems..........
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No recording unfortunately, but the dealer did replace the tyres before we collected it, not sure if thats enough evidence ?
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Hi, looking for some help please. Me and my wife purchased a Peugeot 207 on the 29/1/18 from a New and Used car dealer in Saxmundum near Ipswich .It was advertised on ebay as spares or repair so we contacted them to find out what problems it had, the dealer said we just put that on the advert as it has no warranty and selling on behalf of a customer, but it just needs 2 new tyres! After having the car for a few days we noticed something odd when accelerating from a cold start, the revs appear to drop for a second or so then go back to normal. We took the car back to the dealer and they said they could not find anything wrong as ECU did not show any errors ! After a another week we took it back telling them it was dangerous to move off from junctions if revs die, they still said nothing wrong and even blamed our driving as it has a electric clutch, but they replaced a hose as said was slightly split, but appear to make no difference. We now find it has a gearbox oil leak, we took it in on the 31/03/18 to have this repaired, on collection the dealer said he thought it was the clutch housing so they put mastic around it to stop the leak, he said may not last and would cost £500 to fix. Of course the oil leak is still present and have now lost patience with them and asking for a full refund which he has refused and said any further work will be chargeable. I plan to send the letter below with photos of the oil leak: Complaint about faulty goods On 29/01/2018 we purchased and took delivery of a used Peugeot 207 Registration ..... from you. We paid a total of £1000.00 on a debit card for the vehicle. We now find the vehicle has the following faults: Gear box oil leak and oil leak from engine, also revs drop when accelerating, more severe when cold engine. Under the Consumer Rights Act 2015 dealers must supplier goods fit for purpose and satisfactory quality. As there was a problem with the vehicle when we bought it, you are therefore in breach of contract. The vehicle was taken to yourselves on the 03/02/18 to fix the bad running when cold and on the 31/03/18 to fix the oil leak, but you have not been able to rectify either problem. We are now legally entitled to reject the vehicle and to be reimbursed for its full purchase price of £1000.00.I look forward to receiving this amount onto the debit card account that was used for the purchase within the next 14 days. I have attached photos of the oil leaks in support of my claim. The vehicle is now no longer in use. Please respond within 14 days of receiving this letter. Would it be best to send it by post or email it, i would need to email the photos of course. I have attached advert. Many Thanks CarAdvert.pdf
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